Itunes shuts down when clicking on "add a file"

When I click on File/ Add file to Library Itunes shuts down (Message: "Itunes has stopped working"). However, adding a folder to the library works. I have the latest version 12.1.1. Any suggestions?

Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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Itunes shuts down when clicking anything

My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.

Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden

**HELP** itunes shuts down when clicking apps key

Hello,
I need help with my itunes, since updating my software last week to IOS 7, I lost the majority of my apps off my phone, so when I now connect my iphone to itunes and click on the apps key to update the phone, itunes compleyely shuts down unexpectedly.
i use an iphone 4 and have no idea why this is happening?

Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT203163 itunes shuts down when i click on itunes store

itunes shuts down when i click on itunes store

Hello weedonj,
The article linked below details a number of troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/en-us/HT203206
Cheers,
Allen

Itunes shuts down when syncing videos to iphone 3gs

iTunes shuts down when trying to sync videos on my iPhone 3gs. Music syncs fine but when videos try and sync iTunes crashes ant suggestions?

When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called?

ITunes shuts down when I connect my iPod 30gb

I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Adobe Photoshop CC shuts down when trying to open a file or save it!

Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
This is the first of 2 errors listed associated with photoshop cc.
Log Name: Application
Source:        .NET Runtime
Date: 10/12/2014 9:52:29 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Owner-PC
Description:
Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
   at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />
<EventRecordID>62867</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
    <Security />
</System>
<EventData>
<Data>Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
   at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
   at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
</Data>
</EventData>
</Event>
Second Error
Log Name: Application
Source: Application Error
Date: 10/12/2014 9:52:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Owner-PC
Description:
Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x16c8
Faulting application start time: 0x01cfe62c123b9d8e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />
<EventRecordID>62868</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
    <Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>14.2.1.570</Data>
    <Data>52f4a1d7</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>531599f6</Data>
<Data>e0434352</Data>
<Data>0000812f</Data>
<Data>16c8</Data>
<Data>01cfe62c123b9d8e</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>
</EventData>
</Event>

The first error has nothing to do with Photoshop - that's some .NET application.
The second error is most likely connected to a third party plugin or driver.
And you're running Photoshop CC (14.x) instead of the current Photoshop CC 2014 (15.x).

New iMac but iTunes shuts down when I download or add "purchased" videos.

I just bought a new iMac, first I went to an Apple store and inquired that my main use would be with iTunes. I began to transfer songs from my iPod to the Mac using the Senuti file. The major problem is that I am forced to manually add the songs and videos to my library, but whenever theres an attempt to add any videos that I have purchased iTunes shuts its application, forcing me to reopen it only the find the video is not added. I did a test by purchasing a new video and I can see the download completing, but when it does the final part, again itunes shuts down and I've lost the video. Someone sent me a video gift and I was unable to download the video and the itunes store indicates that I have already spent the download, but its not in my library? I don't know what the problem is.

First, I'd suggest you make sure that your iMac has the latest updates: Mac OS X 10.4.9, QuickTime 7.1.6, and iTunes 7.1.1. If it doesn't, update and see if that improves things.
If not, Senuti may have created a corrupt iTunes library. You may need to delete the iTunes library files and add your tracks and videos again (and for any that haven't transferred from your iPod, you may wish to try a different transfer utility).
Hope this helps.

Itunes shuts down when I open store

I just updated to the newest version of iTunes for Windows. I also just updated to Windows 8.1. When I open iTunes, it works great until I open the store. I get an error message that says "iTunes has stopped working" and itunes shuts down. Any help would be appreciated
Dave

Some more info.................I have uninstalled and reinstalled iTunes and Quicktime. No fix. I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop. As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

ITunes shuts down when I try to purchase songs

When I click "buy album" it connects to the store, and then iTunes shuts down. It also shuts down when I try to "check for purchases." I am running the newest version of iTunes. It also did this with my previous version.
Real Player also shuts down, when I download videos.
I have re-installed both iTunes and real player around 5 times. So that will not help.
Powerbook G4

In addition to the other requested information, when was the last time ... or perhaps this will be the first time, to run Preferential Treatment to ensure your preference files aren't corrupt? If you can download it, it's at http://www.jonn8.com/html/pt.html. If you have OnyX, you can check your preference files using it, too.

Itunes shuts down when connecting Ipod HELP

Recently when I connect my Ipod to my Itunes a windows error message appears and shuts down itunes for me. The message reads that Itunes has encountered a problem and needs to shut down. I am unable to transfer any music, play songs off my ipod, or delete songs off my ipod. I have reinstalled Itunes several times. All of my songs are stored on my IPOD only so reseting would erase all of them. PLEASE HELP!!!

Yes this used to happen to me also. Heres how to fix it. If this event just started happening after you have downloaded new music, I know how to fix it. Sort your iTunes by DATE ADDED. Then start clicking on the songs or videos, etc. in order from top down. When you click on a certain one(s) and iTunes shuts down, this is what you do:
1. Find the file(s) on your computer by doing a computer search from the start menu.
2. When you locate the file(s), click on it or them and send them into your recycle bin or trash for mac users.
3. Then open iTunes.
4. Locate the file(s).
5. They should have a little ! next to them.
6. When you click on them, iTunes won't shut down.
7. Just right click on the file(s) and delete them again, this time from iTunes.
8. Reset your iPod.
9. Connect it.
10. Your problem is solved!

ITunes shuts down when i try and play a song...

i upgraded my iTunes to 7.1 (it didnt look like regular upgrade, looked more like an entire installation) i can get in fine but when i click to play music iTunes shuts down with no warning or error...it just shuts down ??? Can someone pretty please help me?

Welcome to Apple Support Communities
You need to authorize your computer in order to play purchased content from the iTunes Store.
To authorize your Mac, open iTunes and go to Store menu (on the menu bar, at the top of the display) > Authorize this Computer

Itunes shuts down when I try to select apps tab for Iphone 5

Iphone 5
IOS7.2
Itunes 11.1
When I try to manage my apps in itunes, itunes shuts down as soon as I click the apps tab. Everything else syncs just fine. What's the fix?

This is really silly but here is the soultion:
You can't have Newsstand hidden in a folder.
If you do, move it to the homescreen then you will be able to access the Apps tab in iTunes 11.1. You can always move it to the folder afterwards.You can't have Newsstand hidden in a folder. If you do, move it to the homescreen then you will be able to access the Apps tab in iTunes 11.1. You can always move it to the folder afterwards.

Itunes shutting down when I connect mu ipod!

Everytime I connect my ipod video itunes shuts down! I have restared and reinstalled itunes. My ipod shuffle works not the viedo ipod.

My itunes is working and so is my 5thG ipod, but when I hookup ipod to dell computer the itunes shuts off and then double clicking on the link to my itunes(located on a iomega 150 external HD)I get a message that states "Itunes.exe-application error, The application failed to initialize properly (0xc0000006)" I have repaired itunes and rebooted twice. When I reboot without my ipod plugged in the itunes can be recalled again.

Itunes shuts down when clicking on "add a file"

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