Itunes shuts down when I open store

I just updated to the newest version of iTunes for Windows. I also just updated to Windows 8.1. When I open iTunes, it works great until I open the store. I get an error message that says "iTunes has stopped working" and itunes shuts down. Any help would be appreciated
Dave

Some more info.................I have uninstalled and reinstalled iTunes and Quicktime. No fix. I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop. As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

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ITunes Shuts Down When Launching the Store

I am able to open and use iTunes normally for playing songs and playlist organization, but every time I try to launch the store iTunes shuts down completely. No error message or warning. I have not had any problmes with it in the past, and nothing has changed as far as settings or new hardware/software. As far as I can see all firewalls and anti-virus programs have been turned off, and I am able to log into other file sharing services fine. Could it be a low memory issue?
Anyone have any ideas??
All advice and help is appreciated...thanks!!
Windows XP

I am having a similar problem at home but I have found a pattern. I have itunes installed on my laptop. When I launch the store through my connection at work everything works fine - the CPU is only 60 % peaked at the worst time and this is with MS Excel, and a TV streamer working simultaneously. When I attempt to lauch the store at home on my laptop using either a wireless or a wire connection through my Xplornet satellite connection the connection freezes, my CPU is 100.0 % used. and and the system is frozen. I can still play tunes from my library but itunes is functioning very slowly.
I also frequently get a message using the help function in the program that I do not have a "secured connection to the store.
This problem just started after Xmas and I also installed the new Itunes version. Everything was perfoming fine at home with all of my computers. Now both my desktop and laptop suffer the same consequences
Like you, all of my firewall and Explorer settings are correct. Based on my opposite results and consistentcy, I therefore contend its the internet connection that appears to have some bearing on the problem. I also removed Norton from all of my systems and replaced my protection with something less greedy on my resources. Although my connection is not true high speed from a performance standpoint it is still approx. 80 - 90 times fast than an analog connection. Because I live in the country where true high speed connections don't exist, this is as good as it gets.
Check your signal strength in your internet connection. It would be appreciated if Apple could respond to my email last week. After all we are the ones prepared to buy downloaded music and we can't without getting these bugs resolved.
Should I reinstall the old Itunes version ? There is an old saying - " If it works fine - change it ! "
Thanks

Computer shuts down when I open itunes Store

Computer shuts down when I open itunes Store. I don't know why or how to fix it.. It used to work, now it doesn't. I haven't done anything differently. I tried to 'repair' it in the add/delete programs.

Some more info.................I have uninstalled and reinstalled iTunes and Quicktime. No fix. I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop. As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

ITunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2

HT203163 itunes shuts down when i click on itunes store

itunes shuts down when i click on itunes store

Hello weedonj,
The article linked below details a number of troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/en-us/HT203206
Cheers,
Allen

Itunes shuts down when clicking anything

My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.

Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Itunes shuts down when syncing videos to iphone 3gs

iTunes shuts down when trying to sync videos on my iPhone 3gs. Music syncs fine but when videos try and sync iTunes crashes ant suggestions?

When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called?

TS1717 iTunes shuts down immediately after opening (Windows 7)

I'm having trouble with iTunes shutting down immediately after opening. I've tried reinstalling iTunes and QuickTime, but I'm still having the same problem. Any suggestions? I have a 64 bit version of Windows 7, and the iTunes installer file has "64" in the name, so I think it's a 64 bit version as well.

Do you get an error message when iTunes shuts down? If so, what does it say? (Precise text, please.)

ITunes shuts down when I connect my iPod 30gb

I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

ITunes shuts down when I plug in my iPod

I've used my iPod without a problem since Christmas. For the past week, when I plug in my iPod, iTunes shuts down due to an unnamed error.
I have reinstalled all my USB drivers, removed all of my Apple software twice and reinstalled it twice (once with the guidance of an Apple tech via phone). The Apple tech guy sent me to the Apple store to replace my iPod, which I did. But none of that has fixed the problem.
So now, I'm left with an empty iPod that can't sync with my library because iTunes keeps shutting down when I plug in the iPod. The people at the Apple store said they couldn't help me further because I have a PC. The people at Microsoft won't take any responsibility because iTunes is an Apple product. So, I'm left with a $200 iPod that is suddenly for some unexplained reason, shutting down iTunes. So now, both the iPod and iTunes are worthless.
Does anybody know how to fix this problem? I'm a singer and depend upon my iPod for rehearsal, so I need it fixed ASAP. Any help would be much appreciated.
Message was edited by: WhyWon'tThisAcceptMyName?

Sorry I wasn't very clear the first time. Changing the Drive Letter is done through Disk Management in Windows. I suggested you open the itunes preferences in hopes that you would then be able to connect your ipod without it crashing.
To change the drive letter:
Since we know this trick works
First open itunes, then select Edit-Preferences and leave this open.
Then, follow the steps [here|http://support.apple.com/kb/TS1493]
I use Q, R and T for my ipods so the computer doesn't confuse it with other removable devices.
Message was edited by: hmacross

ITunes shuts down when i try and play a song...

i upgraded my iTunes to 7.1 (it didnt look like regular upgrade, looked more like an entire installation) i can get in fine but when i click to play music iTunes shuts down with no warning or error...it just shuts down ??? Can someone pretty please help me?

Welcome to Apple Support Communities
You need to authorize your computer in order to play purchased content from the iTunes Store.
To authorize your Mac, open iTunes and go to Store menu (on the menu bar, at the top of the display) > Authorize this Computer

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Some more info.................I have uninstalled and reinstalled iTunes and Quicktime. No fix. I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop. As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

ITunes shuts down when trying to play video

My iTunes software shuts down when I try to play a video from my iTunes Library or from the iTunes Store site. I have backed up the library and have tried to reinstall iTunes, but when I did the entire library reappeared and the same problem exists. My Quicktime does work and iDVD, too, with home movies, other online streaming and DVDs, So I'm sure that the problem is with iTunes.
IBook G4 Mac OS X (10.4.8)

I upgraded Quicktime and now it works.
IBook G4 Mac OS X (10.4.8)

ITunes shuts down when I try to purchase songs

When I click "buy album" it connects to the store, and then iTunes shuts down. It also shuts down when I try to "check for purchases." I am running the newest version of iTunes. It also did this with my previous version.
Real Player also shuts down, when I download videos.
I have re-installed both iTunes and real player around 5 times. So that will not help.
Powerbook G4

In addition to the other requested information, when was the last time ... or perhaps this will be the first time, to run Preferential Treatment to ensure your preference files aren't corrupt? If you can download it, it's at http://www.jonn8.com/html/pt.html. If you have OnyX, you can check your preference files using it, too.

Itunes shuts down when connecting Ipod HELP

Recently when I connect my Ipod to my Itunes a windows error message appears and shuts down itunes for me. The message reads that Itunes has encountered a problem and needs to shut down. I am unable to transfer any music, play songs off my ipod, or delete songs off my ipod. I have reinstalled Itunes several times. All of my songs are stored on my IPOD only so reseting would erase all of them. PLEASE HELP!!!

Yes this used to happen to me also. Heres how to fix it. If this event just started happening after you have downloaded new music, I know how to fix it. Sort your iTunes by DATE ADDED. Then start clicking on the songs or videos, etc. in order from top down. When you click on a certain one(s) and iTunes shuts down, this is what you do:
1. Find the file(s) on your computer by doing a computer search from the start menu.
2. When you locate the file(s), click on it or them and send them into your recycle bin or trash for mac users.
3. Then open iTunes.
4. Locate the file(s).
5. They should have a little ! next to them.
6. When you click on them, iTunes won't shut down.
7. Just right click on the file(s) and delete them again, this time from iTunes.
8. Reset your iPod.
9. Connect it.
10. Your problem is solved!

Itunes shuts down when I open store

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