ITunes sign-in error 0x800B0109
One of the senior managers in our company is getting the following error when attempting to sign in to iTunes 64 bit on his laptop (any other computer on the network is fine).
"We could not complete your iTunes Store request. An unknown error occurred (0x800B0109).
There was an error in the iTunes Store. Please try again later."
This only happens when attempting to sign in to the iTunes store ... it is not dependant on having a device plugged in.
Does anyone have any idea what could be causing this? I have tried numerous things and researched extensively online but to no avail
I have contacted Apple Support directly but unfortunately they have been less than helpful. I have been directed to several Apple FAQs that I had already been to whilst searching for a solution ... and the end result from Apple was "it's a Microsoft permissions problem ... you will need to contact Microsoft" ...
Unfortunately Apple could not tell me what part of iTunes needed permissions ... and what kind of permissions it needs ... I'm a Microsoft technician so any shove in the right direction should be enough ... but I got no help =(
Very frustrating ... for now the problem remains ...
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Can't sign into itunes with "unknown error (-50)" prompting
can't sign into itunes with "unknown error (-50)" prompting
Hi vagsmailbox,
I apologize, I'm a bit unclear about the exact nature of your issue. If you are talking about signing into the iTunes Store, you may find the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Regards,
- Brenden -
imatch has not completed loading step 1. Error (0x800B0109) There was an error in itunes store.
I had this error with iTunes on Windows XP. I solved it by going to Microsoft Update, selecting "Custom" to do a custom scan (not Express), then installed "Update for Root Certificates for Windows XP [April 2012] (KB931125)".
If you're using Windows 7 or Vista, this linke might work too:
http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsu pd.exe -
My iphone 5 has jammed in download showing the itunes sign and a plug in cabel when going to itunes a box is show says error 3014... help please
http://support.apple.com/kb/ts3694#error3014
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com. -
MY I PHON 16GB TRYED TO TO RESET BUT I AM GETTING ERROR 1015, WITH RECOVERY MODE with itune sign, what should i do??
Not much you can do. Your phone is most likely permanently "bricked" Error 1015 occurs when trying to restore a previously jailbroken phone. This usually leaves the phone in a state where it can not be recovered as you are experiencing.
Discussion of jailbroken phones is prohibited by the Terms of Use of this forum. You'll have to get help elsewhere. Ask the lovely people who helped you jailbreak your phone. -
My phone is telling me to restore it as it will not come on and just shows a plug into itunes sign...however there is an error restoring it. HELP?!
You might try:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
When I try to acces itunes store, an error sign appears -3212, I would like to know haow to solve this problem
Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Itunes opens with error -50 on my Mac. Once open signing in causes error 5002. Signing in from App store just fails. My Mac pc does not appear to be registered anymore and I can't sign in. On screen Support buttons don't connect so can't contact support online. Tried all the work arounds in discussions but no joy. Even tried deleting itunes to start agin but you can do that apparently. For one work around I Signed in through Safari to change payment details but payment option was not displayed. Getting really p'd off. All is ok on my iphone/ipad etc but not my main pc. Any printable suggestions appreciated.
Found a fix that worked, didnt even need to refresh the network settings
Click the Finder icon in the Dock.
Choose Go to Folder from the Go menu.
Type: /Library/Preferences/SystemConfiguration
Click Go.
In the Finder window, locate the file named "NetworkInterfaces.plist" and drag this file to the Trash.
Restart your computer.
Once your computer has restarted, you will not be able to connect to the Internet. You will need to refresh your network settings to be able to connect again:
Choose System Preferences from the Apple () menu.
Choose Network from the View menu.
If you're using Mac OS X v10.4, choose New Location from the Locations menu.
Click Apply Now at the bottom right.
If your network connection requires any special settings, you will need to put them back in at this point. You would have received these from your ISP or network administrator. -
Whenever I try to log in to my iTunes, it says error 50 and won't let me log in
I just bougt Macbook Pro 13' and itunes worked just fine at first.
But later on that day, i tried to log in to my itunes to listen to itunes radio,
it won't even let me log in.
instead when i type my id/password to log in to itunes, it says error -50, try it later.
also when i try to use itunes radio on my iphone 5s, it signs in but when i hit play, it doesn't play and just keep skipping songs.
please let me know how to solve this.Having the exact same problem after updating to Mavericks and 11.1.2 iTunes on my Macbook Air.
I can connect to App Store and iBooks, and the iTunes store also loads when I open it. But I am unable to login and get unknown error -50 all the time.
Anyone able to help? -
I wanted to upload some songs my match, but it wouldn't let me, so I found an article online telling me to delete my "apple.com" cookies then signed back into my account but it would constantly ask me to sign in, and it would't stop asking me to, even though my password was correct. So now my computer does not let me sign into my match.
Mac OS X Yosemite 10.10I had this problem also and tried a few more troubleshooting steps (none of which worked), but they might help someone.
Sign out of Apple Id in iTunes, then sign back in
Turn on iTunes Match <-- didn't work, still had 4010 error
Turn off/on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Quit iTunes
Go into Finder -> Music and rename the "iTunes" folder to "iTunes Backup"
Hold down Option key while clicking on the iTunes icon to start it (this asks you to create a new iTunes library)
Created a new iTunes folder (Music -> iTunes)
Sign into Apple Id in iTunes, then turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Physically walk to another iMac and sign into iTunes and turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
At this point, after having tested on multiple iMacs, I figured that the problem was not with my local iTunes, but something larger (on Apple's end).
Apparently, if you can't access iTunes Match on multiple computers, then the problem could be with your account and you will need to contact Apple Support. I ended up describing my situation on the support page here - https://getsupport.apple.com/, and had them call me. I spoke to Anastasia and she had to bump me up to another technician, Brandon. He suggested that I delete the Album from iTunes...but alas, I cannot get access to the album to delete it without iTunes Match working.
Brandon finally spoke with an Engineer and they said that the issue was on my Apple Id Account and that they'd have to place the account into troubleshooting mode (which means giving Apple access to your account) so that they could figure out the problem. Of course, I wanted this fixed, so I let them. I'll hear back in 3-4 days what the engineers find. -
ITunes Match - Unknown Error Occurred (4010)
Is iTunes Match down?
I can't connect and keep getting this error message:I had this problem also and tried a few more troubleshooting steps (none of which worked), but they might help someone.
Sign out of Apple Id in iTunes, then sign back in
Turn on iTunes Match <-- didn't work, still had 4010 error
Turn off/on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Quit iTunes
Go into Finder -> Music and rename the "iTunes" folder to "iTunes Backup"
Hold down Option key while clicking on the iTunes icon to start it (this asks you to create a new iTunes library)
Created a new iTunes folder (Music -> iTunes)
Sign into Apple Id in iTunes, then turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
Physically walk to another iMac and sign into iTunes and turn on iTunes Match while holding the Option Key <-- didn't work, still had 4010 error
At this point, after having tested on multiple iMacs, I figured that the problem was not with my local iTunes, but something larger (on Apple's end).
Apparently, if you can't access iTunes Match on multiple computers, then the problem could be with your account and you will need to contact Apple Support. I ended up describing my situation on the support page here - https://getsupport.apple.com/, and had them call me. I spoke to Anastasia and she had to bump me up to another technician, Brandon. He suggested that I delete the Album from iTunes...but alas, I cannot get access to the album to delete it without iTunes Match working.
Brandon finally spoke with an Engineer and they said that the issue was on my Apple Id Account and that they'd have to place the account into troubleshooting mode (which means giving Apple access to your account) so that they could figure out the problem. Of course, I wanted this fixed, so I let them. I'll hear back in 3-4 days what the engineers find. -
iTunes Match get error -3231 in Taiwan.
I tried Option+ reEnable iTunes Match to clean the cache.
But it doesn't work now.i) I signed out of iTunes.
ii) Turned everything off, including the computer (not sure if this is important)
iii) Turned it all back on.
iv) Signed back to my iTunes account.
v) Turned on iTunes Match
It goes through the process, and it works.
Good luck, peeps! -
my iphone version is 7.0 and it has been expired im trying to downgrade it but itunes gives me errors can anybody help ?
You should be posting this in the Developer Forums, to which, as a developer, you have access. Discussion of beta software isn't permitted in the public forums due to the NDAs you sign as a developer.
Best of luck.
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