ITunes sign in "Unknown Error" on my Mac only.
I get the "Unknown Error" in iTunes only. My password works on all other devices. Then when I try to sign in iTunes more than 3 times, I end up having to reset password again. This is only a problem with iTunes on my Mac, not iphone or ipad.
I received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.
Similar Messages
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I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
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I am trying to watch a movie that I rened on itues but I keep getting an error msg " we could not complete your itunes request an unknown error has occured (-42110)
See the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I Tunes could not connect to the itunes store An unknown error occurred 11556
I Tunes could not connect to the itunes store An unknown error occurred 11556
Make sure your network connection is active and try againThere's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
TS1368 itunes could not connect to itunes store . an unknown error occurred (11556)
Can any bady help i have problem with iTunes could not connect to iTunes Store.and unknown error occurred(11556)
There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Could not sign in Unknown error.
Have had my Apple TV for over a year on the same iTunes account, working flawlessly. All of a sudden today, I get random:
Could Not Sign In
Unknown error.
Messages.
Restart - nada. Power interrupt - nada.
Log off and try to log back in in settings: same message every time now.
Help!Sort of. I did a full restore from settings, which resets it to factory settings, but with the latest software update. Then had to set it up like new, and re-login or register apps like MLB, Netflix, Hulu, etc. Took over an hour, but the problem hasn't been back since. Kind of sad that no one replies on these forums, including Apple support. I'm full Apple technology ecosystem in my home, but have started to shop other devices now after this experience. Technology issues I can take. Lack of support, not so much.
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Itunes could not connect to the itunes store. an unknown error occurred (11556)
itunes could not connect to the itunes store. an unknown error occurred (11556)
Excellent it worked for me.
First I tunes was unable to update software so I removed then deleted installed program folder location after that properly performed clean installation for itunes64.
When tried to sign in received this message. Even restart the pc did not help.
Your help was fruitful. -
Hello i'm facing problem i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my internet is on
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
I have a Windows 7 laptop, and recently the hardrive broke. I got it repaired and ever since, my ipod touch 4th gen does not connect to itunes and an unknown error (0xE8000012) appears. What do I do?
try to restore in itunes bye putting in recovey mode turn the ipod off press the home button and plug in the ipod into the computer. an itunes shuld see it in recovery mode and click restore. and that should do the trick.
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hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!
Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!
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Hi:all
I can't download an app or update ,It says ( the product distribution file could not be verified) in App Store
,and in iTunes says An unknown error occurred (-50) ?
Help Please.See this link from another similar question. It may need patience to resolve. I think Thomas Reed's suggestion is best place to start.
App Store rejects buy of Mountain Lion: Apple Support Communities -
please anser me fast what this massege mean i tunes could not connect to itune store an unknown error ocurred 11556.make sure your network connection is active and try again , and my i phone is not working only if i have connection from i tunes
See this article:
http://support.apple.com/kb/ts3297
You will find your error number under "Specific error conditions and Alert messages" -
HT1551 Apple TV "could not sign in unknown error"
Apple TV "could not sign in unknown error"
Has worked forever. Used it the other day.
Tried tonight and received the above message.
Unplugged it, waited about 20 seconds, then
Restarted it. Same results. Comes with an "ok"
Button. When I click it I get the same message.Unplugged and replugged Apple TV and router still nothing.
Spoke with Apple and they suggested resetting and the restoring
If necessary. Neither were. Apple TV decided to start working
Properly on its own. 2&1/2 years and still kicking. This was the only
Blip. I love Apple. Cool or uncool. These products have rarely failede
And if they do, the problem is always solved effortlessly.
I love Apple products. Faithful to Apple for 20 years of little to no problems.
Aprox 7 different Apple products currently in use in our home.
Nothing but the best. Did I say I love Apple? I do. -
iTunes 10.7 unknown error -1500 when connect to wireless speaker. OS X 10.75 Any thoughts?
For reasons unknown I found copies of many of these tracks as 256 kbps .m4a files in my Trash. As such I was able to remove the existing 128 kbps .m4p (Purchased) files (but not deleting them from iCloud), add the 256 kbps .m4a files to iTunes and then Add to iCloud whereupon, the original 128 kbps listings with the download from iCloud link switched to 256 kbps (Purchased) files. For a few of the files I accidentally deleted the 128 kbps (Purchased) from iCloud and when I added the .m4a to iCloud they appeared as 256 kbps (Matched) songs instead. Not sure why the difference, but it worked for several of these problematic files. But I still don't understand why/where these .m4a versions came from as most of these purchased predated iTunes Plus (e.g., my original purchases were 128 kbps). My new list of recalcitrant files is:
Anna Nalick: Breathe (iTunes SOTW)
Coldplay: Parachutes (tracks 4 + 5)
Dave Matthews Band: Stand Up (tracks 3-6, 11, 12)
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As you can see, most of these are iTunes single of the week (SOTW) offerings, so I'm not too bothered about them.
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