ITunes Software update issue

iTunes is saying my software is up to date but the device is still on 4.2. Can anyone assist?

iPod touch models prior to the third generation can't run iOS 4.3 or 5.
(62003)

Similar Messages

  • I just installed the new itunes software update and it completely whiped my computer and have lost all my files? can some one expalin to me what happened and how do i undo it?

    Can someone please help me! I installed the new itunes software onto my computer it shut down then when i tried to log back into my computer all of my documents and everything was gone! the only thing remaining was my recycle bin. but my documents etc are gone!
    I tried to uninstall the software but it still hasnt made a difference! Has anyone had the same issue and if so how do I fix it? I need all my documents back!!

    Installing an iTunes update does not remove your media or personal files.
    Are the files actually missing off the computer, if so, you have a serious computer issue... not a software update issue.
    Regardless, use the backup of your media and other important files to put everything back.  You do have a backup, correct?

  • I downloads the latest iTunes software update and it properly installed.  But,  I cannot close the window showing it was completed and the blue completion bar is full but cannot cancel or close it either.  Any ideas on how to clear that out and close the

    I downloaded the latest iTunes software update and it properly installed.  But,  I cannot close the update window showing it was completed and the blue completion bar is full but cannot cancel or close it either.  Any ideas on how to clear that out and close the window.  Tried to quit on both the big window and the software update title in the menu bar.  No luck.

    Tried that by shutting down via the power button only as the normal shutdown was nixed by the open window issue.  It did not help.  Found a very similar question in the discussions and it recommended "Force Quit".  That worked and the update works normal and the window is gone.  Thanks!

  • Just installed the latest iTunes software update and the extra images i had for my albums on iTunes have disappeared...Help?

    Just installed the latest iTunes software update (iOS 5.0.1) on my MacBook Pro, and the extra images i had placed on my album covers in the selected item box have disappeared, leaving just one image per track. Any ideas on how to restore would be most appreciated...

    Installing an iTunes update does not remove your media or personal files.
    Are the files actually missing off the computer, if so, you have a serious computer issue... not a software update issue.
    Regardless, use the backup of your media and other important files to put everything back.  You do have a backup, correct?

  • HT5704 after updating to ios 6.1.3 seems my factory unlocked 3gs is not working, i cant even restore..the message displayed is "itunes software update server cannot be contacted" 'm using latest itunes with winows xp system...........please please help me

    after updating to ios 6.1.3 seems my factory unlocked 3gs is not working, i cant even restore..the message displayed is "itunes software update server cannot be contacted" 'm using latest itunes with winows xp system...........please please help me

    There is no such thing as a "Factory Unlocked iPhone "
    They are either locked to a carrier who may at some stage offer unlocking
    or sold direct to a user by Apple (from their own Stores or online .)
    Those iPhones are NOT locked
    Where did you get your iPhone
    If from Apple try this
    http://support.apple.com/kb/HT1808

  • When I try to download an iTunes software update I get an error message that my start up disk does not have enough room.  What do I do?

    When I try to download an iTunes software update i get an error message that my start up disk does not have enough room.  What do I do?

    You probably have run out of space, I would delete (or move to an external drive) things that aren't being used as much.

  • "networking error" w/itunes, software update

    This seems to be a problem I'm having throughout my system with iTunes, software update, etc. I CAN connect to the internet from the dock, but iTunes gives me "a networking error has occured (-1001.) Make sure you can connect to the internet, then try again." Safari has been down, but I reset Netscape as my default browser. Network diagnostics say everything looks good, but I'm still having problems. Any advice would be much appreciated
    thanks,
    Lauren
    PowerPC G4   Mac OS X (10.4.7)  

    Once safari was reinstalled and set as the default browser, everything ran fine.

  • Safari, iTunes, software update iCal not connecting. Firefox is fine. Tried Proxies, but not sure what to do there. Only one box was checked, I unchecked it, and made no difference. Have also tried some other DNS numbers, nothing worked yet.

    Hi There,
    Safari, iTunes, software update iCal not connecting. Firefox is fine.
    I have found some archieved discussions about this, but none that went  into detail about how to fix problem using proxies - I don't really  understand what they are/ do.
    I went into the Proxies screen, Only one  box was checked, "Use Passive FTP Mode (PASV)" I unchecked it, and made no  difference. There was also some stuff written in the "Bypass proxy settings for these hosts and domains" I deleated that and nothing different happened. Have also tried some other DNS numbers,  nothing worked yet.
    Any suggestions?

    I still have no idea what was wrong with Safari last week, but I opened it today, and its all working! Hurrah!
    Woohoo! I'm a great fan of things fixing themselves. Fingers crossed in New Zealand for no further problems.

  • Major Sync and software update issue with windows 7 and iphone

    Loved my iPhone 3g and love my 4.0! My only concern is syncing and software updates are sporadic.
    When I first purchased and sync'd my 3g on my laptop, that I had since 2005 w/XP home 64bit, it would constantly (1 out of 5 times) show phone was disconnected and could not sync. Purchased a desktop, 2009 w/Vista 64bit (same issue mentioned continued) then upgraded to windows 7 64bit (same issue mentioned continued).
    Both pc's are authorized and contain the same apps and software. I went through all trouble shooting steps (authorize/deauthorize, phone hard boot, sync w/airplane mode on and/or off, uninstall and or reinstall iTunes, etc...) when both phones would brick after software updates on both pc's.
    The last software update 4.0 and most recent 4.2.1 went well on laptop with XP and no longer shows sync issue. The problem continues on the windows 7 and backup has completed successfully 3 times.
    Long story short, I have to pray the laptop never dies because iTunes, syncing and software updates on XP works now! The problem with software update, backups and syncing persists on windows 7.
    * I was able to apply 4.2.1 software update on XP and then connect to windows 7 to sync and backup successfully. I then disconnected/reconnected iphone to windows 7 and problem happened again, unable to sync phone was disconnected error message.

    I've had my new pc for over a year, never had any probs syncing my iphone (then a 3G but now the big 4!)
    I went to sync updates to Apps and a couple of tunes I had downloaded straight to my phone only to get an error message 'iTunes has stopped working - windows is checking the problem' followed by another messaged telling me there was a problem causing the program not to work correctly. Windows will close the program and notify me if a solution is found'
    Well..... I have NO music on my iPhone and every time I try to sync, the same error messages come up and the bloody program shuts down....

  • OS X 10.8.2 Software update issue

    I’m having the following problem with my mid-2011 MacBook Air.  I believe it started subsequent to upgrading to iTunes 11.0.  Here’s what happens when selecting “Software Update” from the Apple Menu.
    Software “Updates” tab: “We could not complete your App Store request.  The App Store is temporarily unavailable.  Please try again later.”
    “Purchases" tab:  A black screen with the wording “One moment please. Connecting to the iTunes Store. Loading…  If iTunes doesn’t open, click the iTunes application icon in your dock or Windows Task Bar, to download iTunes please click here.”
    The net effect is I am a) unable to check for software updates and b) view software purchases.
    Any help on resolving this issue would be most appreciated.

    For the App Store: http://www.apple.com/support/mac/app-store/contact.html?form=account
    I don't use any iTunes Store stuff, so you'll have to check that out.

  • HT4623 Software Update issues

    Ever since I downloaded the new Software update IOS6 on my Iphone 4S all my apps keep crashing and my barttery wont keep its charge? Any ideas on how to fix? Anyone else have this issue?

    I would perform a clean Restore of iOS 6, with iTunes on computer. Connect iPhone to computer, click Restore button of iTunes.

  • Safari, iTunes, Software Update will not connect...

    I'm piggy-backing on an issue that Parajanov posted at 7:10AM today: I'm having almost the exact same issues, but I've tried everything noted in that post and have not been able to connect with either Safari v2.0, iTunes v7.0, or Software Update.
    When I open Safari I get: Safari can't connect to the server. Safari can't open the page "http://www.website.com/" because it could not connect to the server "www.website.com". That same message holds true for every website I attempt but one: my bank. My bank's 24-hour online service is the only thing I can access on Safari.
    A little background: This started last week when I was browsing and in the middle of my session, quite possibly to my online bank, when I tried to go back home I got the first message. Sadly, I didn't document the problem as it happened because I thought it was a simple problem. I quit Safari, restarted my computer, and still nothing. Then when I tried to view my history, I saw that all of my previously visited site entries had been replaced with something like "dot607," like a total of 50 entries all the same. Like I said, I didn't document the problem when it happened, so don't take my "dot607" verbatim, but it was something like that. Totally puzzling.
    Next, I opened iTunes and Software Update and they both dialog box me and said that it's a network problem. I'm defintely connected because I've been using Firefox for the past few days with no issues whatsoever.
    I've attempted to trash com.apple.quicktime.plugin.preferences. plist, as suggested by Mactechguy, no luck. I've attempted to trash com.apple.safari.preferences.plist, no luck. I've attempted to use Disk Utility and restart, no luck.
    This is the first time I've ever had anything like this happen and it's really aggarvating. Help me out Mac Tech community, please!
    800MHz Power PC G4 Mac OS X (10.4.7)

    Sorry, Eme. That too, did not work. Anyone else have any insights or suggestions?
    Np; ), I am sorry for this predicament you are in, & nothing is helping,
    do search in the Safari forum for redirects, there is a situation going on with this.
    I think there is one right on the first page here.
    I however, have found the DNS #s are needed in the TCP/IP tab.
    I could only browse to earthlink without them however that was last year I have used them since, they were not volunteered.
    Did you do a restart, of your mac?
    Have you tried a test account to see if Safari works there
    System pref.-> Accounts-> Login Options use the + to add one. Log out of your username account & into the test account.
    Worth a shot, imo.
    I will look for the other topics on this similar issue.
    Message was edited by: Eme~
    http://discussions.apple.com/thread.jspa?threadID=520807&tstart=0
    http://discussions.apple.com/message.jspa?messageID=3086643#3086643messageID=308 6643#3086643
    The issue may be different for you, this is what Daver said he did but there is no articulation on what exactly
    http://blogs.earthlink.net/2006/08/handlingdead_domains1.php
    Info on your router, connection method etc, could help. Also if the test account works & if you have ichat set up does that work ?

  • Any Apple related (Mac app store, itunes, software update) doesn't connect

    First recently I had a problem with Mac app store. "Store News" a free app showed on my update tab but I've never downloaded that app before. It was not even installed on my mac or showing under my apps. The worst was when I clicked on update button for the app it asked for another account to login. I could not update the app or remove it because for this app that weird account was required! I asked for Apple support and they told me to get help from the developer. I did and they were amazing but the problem was not the app but Mac app store was hacked! And Apple doesn't admit that so they suggested me to kill my mac and reinstall my system! I didn't (yet!) because I heard about one big update at app store before Lion and thought "maybe this solve everything!". BUT when I tried to get software update it didn't connect. After trying to update my system, neither app store and itunes connect.
    My internet connection is working fine, I can browse, download, mail works fine. BUT I cannot connect to software update, itunes or app store. Why?
    So I manually downloaded the 10.6.8 combo update and installed hoping I could get things back to normal. Even after the update I still can't connect those services. Anybody having the same issue?
    Thanks.

    ... i think Jason is referring to Apple Software Update for Windows, and is checking to see if that is working properly for him:
    How to tell if Software Update for Windows is working correctly when no updates are available
    (not entirely sure of course, given the Windows Update reference.)

  • Software Update Issue - In dire need of NERD power...

    Attempted to download Mavericks on my 2011 iMac (currently running on OS X 10.6.6)
    App Store returned the following error:
    We could not complete your purchase.
    OS X can't be installed on Macintosh HD because Mac OS X version 10.6.8 or later is required.
    Choose Software Update from the Apple menu to update Mac OS X.
    Not a problem, I thought. I chose Software Update from my Apple menu to update Mac OS X and began downloading Mac OS X Update Combined (10.6.8 v1.1) which maintained a good and consistent rate of 10 MB/sec download speed...
    ...only to hang abruptly at 655 MB of 1.09 GB
    Roughly 30 seconds later I receive the following error:
    The update "Mac OS X Update Combined" can't be saved.
    Software Update can't connect to the update server.
    Make sure you're connected to the Internet, and then try again.
    To be clear, I'm familiar with issues regarding and related to TCP/IP protocols, firewalls, open/blocked ports, etc.
    I made sure that I was connected to the Internet, and then tried again.
    The download progress stays put at 655 MB of 1.09 GB, then returns same error.
    At which point I decided it might be a good idea to delete the partially complete download and start over. An Apple Support article directs me to /Library/Updates where the partially complete package parts are temporarily stored and I move them to the Trash.
    Every single time I try starting the download over (due to what I suspected might be an connectivity issue that I somehow missed) it always went the same:
    Download starts, coasts as 10 MB/sec, hangs at 655 MB of 1.09 GB, and returns the same error.
    I thought it was odd that it would always hang at the exact same spot so I checked the /Library/Updates folder while the download was active. The package is downloaded in parts and it would always freeze after completing part10. For testing purposes, I duplicated the part10 file and renamed it as "part11" to see if the installer would recognize the dummy part--AND IT DOES! The download happily chugs past 655 MB and continues to write part12. Obviously, this did not solve my problem because once the download finished it could not compile the parts due to the real part11 being missing. It did, however, at least reveal what the problem was: the server could not retrieve that one specific file, part11.
    Sadly, I'm at a loss as to where to go from here. As far as I can tell, it doesn't seem to be a connectivity issue on my end--if anything, Apple servers are the one with the issue--maybe a corrupted file? All I know is that I've pretty much exhausted all the options in my head and this is my last resort: posting on the Apple Support Communities (not that there's anything wrong with posting here, I just don't expect a genius to pop out of nowhere with a solution in hand).
    p.s. my apologies for the lengthy post, I was trying to be as thorough as I could in order to alleviate as much back and forth one-line question and answer posts to save everyone some time :b

    Yeah, I actually tried going the manual way not too long after my original post and unsurprisingly, the download would go smoothly only to halt at a certain point again. In fact, I tried downloading not only the MacOSXUpdCombo10.6.8 but also MacOSXUpd10.6.8 just to give it a try and that too halted during download.
    The most perplexing part is that these download errors exhibited the EXACT same issue of halting at a very specific point. To be doubly sure, I tried downloading multiple copies of the same file at different times with some overlap during the download times (basically started two downloads of the same copy a few mins apart and I got these results.
    try#3 - MacOSXUpdCombo10.6.8 - stuck at 232 MB of 1.01 GB (kept open in Download window for reference)
    try#3 - MacOSXUpd10.6.8 - stuck at 430 of 454 MB (kept open in Downloads window for reference)
    try#4 - MacOSXUpdCombo10.6.8 - stuck at 232 MB of 1.01 GB
    try#4 - MacOSXUpd10.6.8 - stuck at 430 of 454 MB
    try#5 - MacOSXUpdCombo10.6.8 - currently chugging at 61.9 of 1.10 GB, but i'm pretty sure when it's going to stop...
    Come to think of it, whenever I tried to update games like "League of Legends", or download/update a Steam game I always get stuck at 33% or 99% respectively. Most recently, I bought "FFXIV:ARR" as a digital download and I haven't been able to get past a very specific point in progression for the game client download as well. So in contrary to my first assessment, it most likely IS a problem on my own end but these "symptoms" seem very clear and specific, I just can't pinpoint the problem. I don't have "connection time-out" problems when doing downloads on my work network, only at the guest house where they assign me a TCP/IP configuration for internet connectivity (which also severely hampers my ability to troubleshoot). On the other hand, P2P is just fine but I suspect that's because it doesn't require a contiguous download.
    TL;DR
    Large downloads/updates over one specific network (assigned TCP/IP) always hang at specific point in download completion. Internet connectivity for browsing is fine, P2P downloads are fine.

  • Software update issues - made more problems for me

    My Q10 just downloaded a new Software release 10.1.0.4189
    I was excited because I had hoped it would solve the issue of the ring tones NOT working for TEXT messages.
    NOT ONLY did it not correct that...
    1. BUT I lost all of my videos and pictures in the Media Hide APP...
    2. It duplicated several contacts... not all but some... so that is weird... and honestly it seems to duplicate contacts that are listed by a Business Name.... those were the majority of duplicates.
    3. The little pictures I assign to contacts and the logos for businesses... are messed up... at least the LOGOS for businesses are not self sizing so you can not tell what it is in the contact screen (none of these were issues yesterday)
    4. When I try to delete the duplicates from the contacts... the trash icon jumps to the left when I touch it... and it will NOT let me delete the duplicates... so I am forced to do it thru my OUTLOOK on the computer
    I just downloaded the software update 2 hours ago... so I have no idea what else may have gone WRONG with it...
    I do not even know what this update was supposed to be fixing... because the text ring tones are all I am MOST upset about loosing and it looks like the wording on the contacts changed to say EMAIL ring tones... instead of text... and I do NOT have one single BBM contact.... so TEXT and BBM should share that feature... since EMAIL is now a stand alone contact ringtone... so many features center around BBM and I have no blackberry friends...

    It just seems bizarre that the text/ringtone issue would not immediately be resolved.  Text is the way more people communicate today over vocal calls...and..the feature existed in previous systems. How could it not exist in their newest product??
    You had mentioned u downloaded the newest update with the hope the text issue was resolved.  Why did you think it would be?  Did they ..BB..say they had a fix?
    Another issue..that perhaps someone could help me with on same issue is that when I text using the q10...the text space is two lines....and if that a text happens to run three lines ...i can no longer see what I am texting...until..it is sent.  Thus makes no sense..as this too was not part of the previous sysems where you were ALWAYS on last letter typed.  Anyone else that that issue and perhaps know the fix?

Maybe you are looking for