Itunes sound not coming out of ipod4

I can't get my ipod4 to play itunes outside of the apple store. Both Apple store and anywhere else with wifi show I have a connection. It shows the song playing but no sound is coming out and my ipod works perfectly (bought it refurbished 3 weeks ago).

Did you already try to reset the iPod by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting.
Can you play music using the headphones?
More troubleshooting here:
iPod touch: Hardware troubleshooting

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