ITunes started locking up during sync

Running Windows XP, and have been without any issues. Suddenly today, I can not complete a sync. After a couple of minutes, CPU usage goes to 100%, Task Manager says iTunes is Not Responding, and the phone just says "Sync In Progress". This is after it syncs contacts and calendars. I thought that it might be related to a long pod cast I was syncing, but I removed all my pod casts and it still happens. Any ideas? I'd call Apple support, but I know they'll just tell me to restore from backup, and that's just not going to happen. If I have to do that, I'll just toss the phone and get something that works.

"Get something that works..."
Buy a mac and you wouldn't be having these issues..
Have you tried performing a selective startup on your Windows machine to see if its a third party service or startup item? ( http://support.apple.com/kb/HT1275 )
Have you disabled/uninstalled your third party security software that can cause a plethora of system issues? ( http://support.apple.com/kb/TS3125 )
Have you tried uninstalling iTunes completely from your computer and reinstalling according to http://support.apple.com/kb/HT1925 ?
Have you ruled out your content that you are syncing by attempting in a new user? And to take this even further, does it occur on another computer?
I would try these before you bash, saying that its the phone, while millions do not have the issue you are having..

Similar Messages

ITunes is locking up during sync of iphone and ipad during backup

When I try to sync either my iPad or my iPhone 3GS, iTunes is locking up during the backup stage of the sync. This started two days ago.

Thanks whatheck, that worked! I confirm that my antivirus (ESET Smart Security) was interfeering:
I disabled ESET and synched - it worked!
Then I also backed it up manually, and that worked also (30 seconds).
Then I re-enabled Eset and backed up again... it still worked...
BUT then I Synched again, and it failed! Had to kill iTunes and the applemobiledeviceservice with taskmgr.
So I turned off realtime file system protection in Eset, and after restarting iTunes (with 3gs still connected), Itunes said "Verifying PaulW's iPhone" for a couple minutes.
- Then it synched fine (couple minutes at most - got a new podcast).
- Then I backed up again manually which worked (10 seconds!).
- Then I synched again, no problem.
Note that AppleMobileDeviceService.exe is still using 50% cpu when sitting there doing nothing, even with iphone not connected. Have to kill it manually (in task manager - processes) or cpu fan runs constantly.
FYI: my ESET is a couple weeks out of date (subscription expired) will have to update it...

HT1430 My phone locked up during sync to I tunes, Power button and sleep/wake don't work

My phone locked up during sync to I tunes, Power button and sleep/wake don't work.

We here http://support.apple.com/kb/HT1808 and here http://support.apple.com/kb/ht4097

Why did iTunes delete 2000 photos during Sync, even with 1 GB free space

I am having real headaches with Sync function in iPhone/iTunes. The 2 biggest problems concern Contacts and Photos.
Photos: I used to have 4465 photos on my iPhone, using 1.47 GB at a time when my iPhone still had 0.67 GB free capacity out of its 29.3 GB total. About a week ago, while syncing with iTunes, I saw the error message on my PC stating that there is not enough space on my iPhone to copy all photos. At the end of that sync, I was left with only 2072 photos using 0.78 GB, while the free capacity on my iPhone increased to 1.6 GB. I have synced at least 10 times since then to try and recover my photos, I have deleted the 2.4 GB photo cache, but exactly the same error message and issues happen. Please help get my photos back into my iPhone!!?
Contacts: my iPhone is the principal device on which I put new contacts or update existing ones. After syncing, sometimes I see that the new information entered into my iPhone is no longer there. And so I lose contact with people, since I have no other records! That’s really frustrating.
I have tried upgrading my iPhone software from current v4.02 to the latest v4.1, but for the 5 times that I have tried my WiFi has timed out, and so still not upgrade, as Murphy Law would have it!

I guess I should have included a little more info:
1. I only have 1 appleID
2. I only have 1 apple device (the one iphone, nothing else)
3. I only sync on one computer (VERY annoying you cant use more than 1!!)
4. I never have any other problems during syncing and don't change any settings
5. I downloaded the app again so it is back.
I am not asking how to get the app back, I just want to know WHY itunes deleted this app. This is the second or 3rd time it has happened and it is really annoying.
I also would like to get my files back. So again, I'd like to know why itunes deleted the app and if it deleted my files as well.
The most important part of this is to find out WHY this happened so that it wont happen again. It seems to be a pretty simple operation: Plug the iphone in, itunes opens and does a sync. It almost always works perfectly, I never change any settings. Yet every once in a while it deletes a newly installed app so obviously something is wrong. If I can find out what I did wrong, then I can avoid it in the future.
Thanks!
Scott

Itunes has stopped working during sync.

I have restored the Iphone and uninstalled and reinstalled all apple products and Itunes still stops working on sync. I have an Iphone 3GS and my computer is an HP Pavilion dv4 Notebook PC. Any advise will be appreciated.

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

ITunes deleted my videos during sync

I'm traveling outside the country for the next 3 months and before leaving the US I loaded up my iPad with several movies and TV shows using iTunes on my home computer. Once overseas, I purchased some music online and loaded it into iTunes on my laptop (not synced with my home computer.. big mistake). I read in these forums that I could connect my iPad to the laptop and load my new music into it without disturbing my videos, etc. as long as I set the option to manually manage videos and music, which I did. Well, guess what... when I loaded the music onto my iPad, iTunes wiped out all my movies.
Hey, Apple, IT IS NOT ACCEPTABLE TO PERMANENTLY DELETE MY CONTENT FROM MY DEVICES WITHOUT MY APPROVAL.

this is a user helping forum apple dont read or write here
if you want their ear
http://www.apple.com/feedback/ipad.html

Ipod/itunes locking up during syncing

hi. i have an ipod video, and i had itunes 7 and it was working perfectly, until i plugged it into another computer to put a song onto it. i could still use the ipod, and i plugged it back into my home computer and used the program senuti to get the song that i had added from the other computer onto my home computer. this worked fine, and now i had the song i needed on my computer. i ejected the ipod and then plugged it back in. itunes launched like normal and began syncing, but then it stopped responding. i waited a while, and then force-quitted itunes. then i ejected my ipod from my computer and removed the cord, but i got the message "you have not removed the device properly" or something to that effect. now i have no songs on my ipod, but when i go into the about menu, it says that i have 20 gigs available rather than 27 or whatever it should be. now every time i plug in my ipod, itunes launches and starts syncing. however, at random points, itunes either stops responding or gives me a message that says that my ipod can't be read or written to. i updated to 7.1.1 or whatever the latest version is, and tried restoring my ipod, as well as the other 5rs, but it still doesn't want to work. i have no idea what to do now, as my ipod is out of warranty and all i can think of is that maybe the hardrive is damaged or something.
any help is appreciated, thanks, robert

Hi Joel,
I've noticed the same thing (I'd just come here to post about it when i saw your message).
maybe it's not been noticed much yet because i presume more people play music from their libraries than from a CD…
it's happened on 2 CDs for me so far, and on both - the first track plays fine and then iTunes just stops after a few seconds of the second track (in album order). If i double-click another track, iTunes plays another second of the second track (not the one i clicked on) and then becomes unresponsive.
The first CD this happened with then disappeared from the desktop and i had to restart to get my Mac to realise it still had a disc in its' drive!

IPhone 4 causes iTunes to lock up during backup

So, this just came out of the blue. I went to sync my iPhone 4 and it refused to make it past the backing up, much less sync. I tried uninstalling/reinstalling iTunes, deauthorizing and reauthorizing, and now iTunes won't even recognize the presence of my phone, although it will open iTunes automatically which then locks up and quits responding and does not even attempt to back up any longer. Pulling my hair out here....what do?

I found some other people having the same problem and I think I figured it out:
Go to "Start" in Windows (I am assuming you are running Windows) and hit "Run..."
Type in "cmd" to get you into DOS command mode and then when the DOS command prompt window comes up type "NETSH WINSOCK RESET" and hit your "Enter" button. Then reboot. My phone just got done syncing and backing up and everything is back to normal.
Apparently there was a recent Windows update that caused issues with iTunes and Winsock and they won't play nice together until you do this.
I found this information in the forums and there were a couple of other things people suggested like clearing your sync history and backups in Preferences, but, some of the later posts said that it was the Winsock thing that did the trick. Worked for me. If it doesn't work for you, let me know and I'll try to find the full procedure and send it to you.

Itunes and ipod freeze during sync

hello,
firstly, i would like to thank all you kind souls who post to this forum with very helpful suggestions. you have helped me with many past difficulties.
my present issue concerns transferring songs from itunes to my ipod (4th generation). here's the story:
on friday, my ipod started acting funny (skipping songs, etc.). by saturday, it would no longer do anything (folder with !, resetting did not help). this had happened to me before so i did not freak out and figured i just had to restore (that had worked the first time around). however, when i plugged in my ipod to my computer (powerbook g4, just three weeks old), it was not recognised and i was prompted to initialize the disk. i then came to this forum and read pretty much everything related to this kind of problem. countless resets, erases, partitions, etc., later, i was able to get the ipod software back on the ipod. it seemed all normal but there was no music on it (makes sense since i'd restored it). but then...when i plugged in my ipod to sync it with itunes, it would freeze at a given song (not always the same one, sometimes 31 songs into it, sometimes 500). i came back to this forum and read that i should reset my ports, which i did. didn't help, the sync still freezes both the ipod and itunes.
so that's where i'm at: i have the ipod software on the ipod, but i can't sync it with itunes (i.e. i can't get my music onto it). my brother thinks i have bad blocks (or sectors). is this a possibility? the ipod does make some noise (not sure whether it's the infamous clicking...).
so here are my questions:
1) is there anything i haven't done yet that could get the ipod to sync with itunes?
assuming i have done everything and the problem is with my ipod's hard disk:
2) would a program like disk warrior potentially be able to fix the ipod?
3) would it cost me less to have the ipod serviced than to buy disk warrior?
4) is there somekind of open-source or freeware disk repair utility that could perhaps repair my ipod's disk?
thanks for reading and i really look forward to any suggestions.
gen
p.s. the ipod's more than a year old, so no longer under warranty.

Okay, I got it to work tonight...
My U2 iPod would freeze while syncing. I restored and tried to sync and it would freeze on different song #'s. All the while I heard a clicking sound coming from the drive that I never noticed before. It would just click once in a while, not repeatedly.
My fix: (a version of the carpet drop) While the iPod was on and spinning, I held it tight with my right hand, facing me and smacked it's side into the palm of my left hand, simulating the amount of force that it would incurr from a waist-high drop onto carpet.
Now, this force was sheer approximation, being that it would be too time consuming and difficult to calculate this exact amount of force. I mean, my waist may be higher/lower than the original carpet-dropper, and not to mention the plushness of the carpet! Who knows if he did it on Shenandoah Shagg or maybe just some Bermuda Burr Rug?!
By the way, the problem started after being left out in the car on recent cold nights... hmmmm, my iPod thinks me a jerk.
Anyways, here are some previous attempts at fixing my situation (in no particular order):
1) restored from 5 different iPod updates (2004-11-15, 2005-02-22, 2005-06-26, 2005-09-23, 2005-11-17)
2) tried to fix with Disk Utility
3) tried to fix with Tech Tool Pro
4) tried to fix with Disk Warrior
5) tried to initialize multiple time (even writing zeroes)
6) manual sync
PB-15"Al; G4-DP500 Mac OS X (10.4.3)

ITunes kicking me out during sync on my new iPhone 4.

Hello All,
Just got an iPhone 4. I'm trying to sync so my songs etc. on my windows laptop will transfer to my phone. I get into iTunes, It starts and then after about song 10 or so, it kicks me out. This has happened about 6 times and I'm really frustrated!! Anyone have any ideas? Thanks.

iMovie isn't one of the included apps on the iPhone 4. iMovie only works on the iPhone 4, iPad 2, or 4th generation iPod Touch. It costs $4.99 at the app store. http://itunes.apple.com/us/app/imovie/id377298193?mt=8
You can see the list of included apps on pages 14-15 of the iPhone iOS4 User Guide
Some of the apps like Compass, Calculator, & Clock are found in a Utilities folder normally found on the first home page.

ITunes 11.3 hangs during syncing

I'm having trouble syncing with iTunes 11.3. It gets the "syncing calendar" stage and just stays there. I left it for several hours. I can cancel out of it, but my calendar is not synced. I tried turning off automatically syncing, but it does the same thing when I sync manually. I also tried totally removing all of the apple installs and reinstalling and that didn't make any difference.
This worked fine in the past. It's only since iTunes updated itself that I started having trouble.
Tom

Alright, thank you for the update. You should next look for an 3rd party plugins that may be causing an issue, with this article:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
If the issue persists you can download and install the latest version of iTunes directly from our website, then restart the computer and test again:
https://www.apple.com/itunes/download/
If the issue persists, you may want to recreate your iTunes Library with the following article:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451

Freeing HD space from iTunes without losing content during Sync with iPhone

Hey, Y'all!
This is probably a common question — but I had some trouble finding a specific answer by a few attempts at searching. So please forgive any redundancy...
I desperately need to free HD capacity on my MacBook Pro, and parts of my iTunes Library would make good candidates. The entire home/Music folder is already backed-up to an ext. HD (more than 1x).
But I'd prefer to NOT lose whatever I delete from my MacBook Pro's HD when I sync with my iPhone 3Gs and my son's iPod Touch. Both devices have plenty of capacity for what they're holding currently.
How do I set up sync parameters to accomplish this using, e.g., the Music and Videos tabs in the iTunes interface with these devices? And when — do I alter these settings "before" doing the removals from my HD? The answers may be obvious, but unfortunately not to me.
Hope I've made sense in stating my questions. I'm using iTunes 8.2.1 (6) if that's a factor in this...
Thanks for your help!

I finally found several errors that may all help you who may have the same problem. While each of these steps may or many not help you, here is what I did to achieve a resolution. I will provide the logic as much as I can.
1. The problem is as above, unchange
Step 1: I made sure that my Mac (late 2008 unibody, running Mac OS X 10.8.2 with all recent updates) was infact working well. I verified and repaired permissions as well as verified and repaired my HD.
Step 2: I went through my iTunes app library and eliminated duplicates as well as apps that 'hung' (apps that would be updated but never leave the update screen- somehow these apps are duplicated- delete one of these to clean up your app update screen.
Step 3: Check for operating mode. You most likely need to run iTunes 11 on Mac OS X Mountain Lion (and possibly Lion) in 64 bit mode. Close iTunes and open your Applications folder. There select iTunes 11 and under the file menu- select Get info. See if your iTunes is running in 32 bit mode*. Uncheck this if 32 bit mode is selected. Close the window and restart Itunes. Try synching with your iPhone or Ipod (touch). This may work.
*Step 4: If you have 32 bit mode checked, think back to if you installed 3rd party plugins. I realized I have a legacy plugin for iToner that forced iTunes 11 to jump back from 32 bit and 64 bit modes. Check your iTunes plugins and either delete or backup/delete plugins.
After doing all this, my iTunes 11 and iPhone 5 started synching again.
I hope this helps. Whenever there are problems in upgrades, check 3rd party plugins! Check that folder to jog your memory!

ITunes deleted my apps during sync

I looked up other people's problems but nothing that I saw quite matched what I was exaclty looking for.
I plugged my iPhone into my Mac and noticed my Apps haven't been updating. So I went in to sync my apps with my iTunes library. It said I had apps on my phone that were not present on my computer. Would I like to transfer those apps to my computer. I said no because I had recently deleted some I did not use anymore.
Apparently, all the apps i didn't want to sync didn't sync. So that's ok.
But their was one app, helps keeps certain photots private, is now gone.
I had a ton of pictures inside that app. Is their anyway of recovering the app?
IDK if doing a restore from a previous back up would work because I just backed up my phone as i did the sync.

That's why you don't have a backup in iTunes, you are backing up to iCloud instead. (For future reference, you can still perform a backup in iTunes if you are backing up to iCloud but it has to be done manually. To do this, right-click on the name of your phone on the left side of iTunes and select Back Up.)
To restore to your iCloud backup you have to erase the phone by going to Settings>General>Reset>Erase All Content and Data. You then go through the setup assistant again as you did when your phone was new, but when given the option, select Restore iCloud Backup (see image below). Be sure to connect your phone to wi-fi and to your charger as restoring from an iCloud backup can sometimes take hours to complete.
Prior to doing this, sync your phone with iTunes to transfer any recent purchases. Also import your photos and videos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts and calendar (such as by syncing them with iCloud: Settings>iCloud>Contacts and Calendars>On). You will also need to save any other data more recent than the backup as it will overwrite all settings and data on your phone. (For example, sync or email any recent notes, voice memos, etc.). Once you've done all this, proceed with restoring your phone from your iCloud backup as described above.

ITunes 10.4 crash during sync and update.

A few days ago or so i tried syncing some new songs from iTunes (on my hp laptop with windows 7 64) into my 64gb ipod touch 4g. However, about halfway through the sync itunes displays that it has stopped working and closes soon afterwards. I first tried syncing and unsyncing all my music and then resyncing it. No dice. The sync still quits about halfway through. I looked for any corrupt mp3s however all play fine and the sync quits on a diffrent file every time. When i tried to restore itunes began looking for a ios update despite the latest version already being installed, the download will not complete and itunes crashes in a similar fashion. The ipod is not the problem and can be synced and restored through itunes on a different computer. I have completly uninstalled and reinstalled itunes many times including all components and files even registry entries.
here is a copy of the problem report.
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.0.80
Application Timestamp: 4e262cf4
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 0000a05b
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 3e88
Additional Information 2: 3e88cb4d458f51ad4fdad5776f49fdae
Additional Information 3: 0f65
Additional Information 4: 0f65c7607049b0bdd63351947df9c7cf
Extra information about the problemBucket ID: 2528603024
I have also run the system file checker, memory and harddrive cecks, and defragmented my hard drive. I have checked the ipod drivers removed any itunes plugins and checked the connections for itunes with its diagnostic tool. All have comeback fine.
If it helps i have noiced that installing itunes from the internet directly does not install the program, i must then use the apple software update to get itunes so i have not been able to try previous versions of itunes.
I have literally run out of ideas any help at all would be appreciated.

Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

ITunes has stopped working (during sync with ipod)

This seems to be a popular problem with varied solutions -- miss my music! Hoping for help.
When I try to sync my iPod to iTunes it gets a few tunes onto the iPod then it crashes with a Windows (Vista) popup saying that "iTunes has stopped working".
I reset the iPod to factory settings, same results.
I have uninstalled iTunes and reinstalled it, no help.
If I ask iTunes to not automatically sync, and create just one playlist and add a few tunes to it, I can get it to load about 10-20 more songs every other time or so but this is going to be painful with thousands of songs to go.
I understand from reading other posts that I may be asked to paste in information from an error log but I don't know how to get to that log.
Any help greatly appreciated.

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

ITunes started locking up during sync

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