ITunes stealing money
I've had to authorise different credit cards at different times with the iTunes store, each time I change cards apple bills me $1.00 when I haven't even purchased anything. This $1.00 isn't credited off purchases it is simply just taken. This has happened on several occasions, where is my $1.00 going and why is it not being returned to me?
The $1 charge is an authorization hold. You will be credited the $1 within 24 to 72 hours. An authorization hold is so Apple can verify your account.
Apple is not stealing money from you.
iTunes Store & Mac App Store: About credit-card authorization holds
Similar Messages
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WHY is BT stealing money from a disabled woman ???...
Since 30th December 2011 I have been having massive trouble with BT. Firstly my broadband just stopped and despite my trying to get this sorted it took BT over 11 days to finally get my broadband up and working. I had to put up with no landline for up to 4 days (Im still waiting to be told why) and then I was told that i had "cancelled" by broadband - which I had not. The customer service team were rude, unhelpful and told downright lies. Very few of them would actually give thier names and one I made an official complaint about when she called me back and told me "BT will not help you any further" this after a very frustrating call with her that ended up by me ending the call. I am a severely disabled woman of 57 years old who is totally dependant on my phone and broadband. I am housebound and the major problem for me was the fact my electiricty top up is done online with British Gas. I was actually down to less than £1 of electricity and had to leave my home overnight as I was extremly frightened i would be left in the dark and the cold. Friends had to come and collect me. I must have dealt with over 40 customer service people - all useless and liars.
I have been promised by Michelle that I will be compensated and my outstanding monies returned to me - this is not proving to be the case, she promised me a cheque had been sent out to me last Thursday 12th January 2012 but as this was a blatant lie of course the cheque has NOT arrived. She then sent me an email telling me she has been off ill this week for 2 days by way of explanation for not calling me as she promised, she is back in work - why no call ?????
No care has been shown whatsoever, despite me telling them all i was severely disabled and that the stress of this was making me very ill. I was constantly reduced to tears, lets keep in mind i have had several heart attacks in the last 2 years and my heart condition (as was clearly explained to BT) is triggered by STRESS. They just dont care.
I am now changing to another phone company and this is where BT have now got seriously nasty and they are actually stealing money from me. I am being charged for the rental of the line and broadband service and other services despite the fact i have already paid these charges in advance on my October 2011 bill. It is surely fraud.
Nobody from BT will call me or reply to me. I have this morning sent a final email to Michelle from the Direct Debit Team and if i get no reply then i have no option but to go to the Onbudsman.
What is being done to me is nothing short of deception, fraud and deceipt.
I will take this as far as I can go - even legal action.
I would also add that BT have deleted thier customer service numbers that I called so i cannot prove the calls were made, I suppose thier "recorded calls" will also be deleted as well. One of the calls deleted was made by thier own engineer from my landline, apparently he was not in my home nor was he ever on my landline - he must have been an apparition, he told BT on that phone call that i was indeed severely disabled and extremely vulnerable and he also was shocked at the way i was being treated. I do however have access to this engineer.
Is there anybody at BT who will have the guts and the honesty to deal with this ?????? i doubt it.I spoke this morning with yet another Billing Operator her name is "Rabhikka" she told me to not pay the bill that was generated until BT sort out this problem, I asked her to email me this - and yep youve guessed - 3 hours later and no email. Why wont BT staff back up in an email what they tell you on the phone???????? It appears they are now charging me line rentals and broadband charges up to April 2012 - i leave BT 1st February 2012. What part of that do BT not get????? Was also told if I pay the £50 outstanding because of these charges then at some point BT will re-imburse me, yep i got money to burn. Tell you what lets get really radically thinking here WHY DONT BT JUST PAY ME BACK WHAT THEY OWE ME ????????? Wierd concept but easier surely................ I have sent the guy who has answered below my telephone number - lets see if he calls.
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Spotify are stealing money from me and I can't stop it!
For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service. I have been unable to login or retrieve any user details and hence, cannot cancel thgis subscription myself. I have had no response to help requests and have been left with no option but to get my bank to help Barclays. They have sent a notice asking it to be stopped but to no avail and are hence now escalating legally. This is nothing short of theft.
Thank you, but this happened last year. After 6 months (yes I filed my first request around March '14, and after continuous efforts I only stopped getting charged in October'14) my issue was resolved. Yes I CONSTANTLY replied to my support emails, I did everything I possibly could to get them to hear me, but I never heard from them, and of course nothing was ever done for me until months and months later. Never even got an apology.
I only posted here b/c I was reviewing my finances recently and was reminded of this travesty. I felt the need to tell that story so that its further reaffirmed that alot of people have experienced this sort of thing, and I can't express how messed up it is. You can't steal money from cusomers. It destroys our trust. I will never subscribe to Spotify again. I've had friends who expressed interest in doing so, but I had to warn them to only do it if they are 200% on board for it, because if they ever decide to cancel they can expect to lose more than $50 (yes that adds up for us recent graduates) Fortunately they listen, because yes, money doesn't grow on trees, and customers don't deserve to be treated like that. -
Does itunes deduct money from your account when you redeem a voucher, because it seems to hve done exactly that to mine. I had £3 credit but when i added £15 i ws left with less than £18.
First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift. If you are, try signing out of the account and back in.
If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History:
http://support.apple.com/kb/HT2727
and review your purchases to make sure that you should indeed have the balance left that you think. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error again can usually be corrected by logging out of the iTunes Store and then back in.
If you confirm that you should have a higher balance left but the iTunes Store isn't showing it correctly, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Why does apple not stop these app that steal money from small children
Why does apple not stop these app that steal money from small children
In the final analysis it is down to parents to use the parental control features.
In addition to that, parents should regularly check the nature of all downloaded apps available to their children.
Yours are the chidren ... and yours, the responsibility. -
Itunes closed when the two movies I purchased were being downloaded. When I reopened Itunes, my money remained the same after I purchased them, but the movies were gone. How do I get them back without having to rebuy them?
If they did not download, then clikc Store>Check for Available Downloads
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Italian phone providers steal money - can Apple help?
As you can read here http://www.repubblica.it/tecnologia/2015/01/21/news/telecomunicazioni_da_antitru st_multe_da_1_7milioni_a_telecom_e_h3g_800mila_a_wind_e_vodafone-105468240/?ref= HREC1-3
italian TLC companies contribute to steal money from their customers by authorizing the withdraw of sums from the phone bill to third companies who assume to be "authorized" from the customer by simply clicking a banner or opening a sms received.
This happened to me too.
Beside the fines italian Anti Trust Authority in charging to the phone providers, can Apple help the customer to know and consequentially block the unwanted use of data traffic on the iphone, by tracking the internet activity of every single app? Something like the warning symbol of app using my position at the moment?
Thanks for the attentionApple cannot help you, but you can help yourself. The phone shows how much data each app uses. Just go to Settings/Cellular.
The problem you have is a common one in many countries. In the US the government has made the cellular companies responsible for unauthorized charges on cell phones, and made the companies refund the money. You should petition your government to take the same actions. -
I bought a tv episode for $1.99, but itunes charged me $2.15.
I also bought 4 apps for 99 cents each, but itunes charged me $1.07 each
Why is itunes charging me extra money for stuff?Why do you accuse people of stealing your money without understanding what has happened?
Why would you do this?
Maybe you should have a basic understanding before making accusations of theft. -
Why can't i use the rest of my money on my iTunes redeem money
Why can't I use the rest of my money that I redeemed my I tunes card with.
You do not state your issue and what happens when you try...
So...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Why is iTunes taking money from my iTunes account?
I Just checked my bank account and also itunes account, I had $17 on my iTunes account, I anod brought one song $1.76. And now have no money left, also in my back statement, iTunes has been taking random amounts of money from me, on top of that I had pre ordered a movie, that could be where the money went but I never got the movie, nor did the link work they sent me to my email. I had to re purchase it and pay another $24.99
Any ideas? help is much appreciated, also should I just ring apple/itunes?I Have Apple TV, ipad2, and iphone5's none of which showed the movie or any sings of where the money xould have gone
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Greetings. I downloaded the icon pop brand(Free Application) from the App Store, but the store required me to re-enter the 3 digit security code from my credit card. After i entered the security code...i received a text message from my local bank, and it informs me that I have been charged for OMR 3.927
(That's USD 10.20) from APPLE iTUNES. Why APPLE iTUNES charges me this amount of money, despite that the app is free? Please help.Hello there, Binks.
You are correct in your expectations for how you should be billed when purchasing content in iTunes as mentioned in this Knowledge Base article:
How iTunes Store purchases are billed - Apple Support
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, then your gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Free song credits can't be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
If the issue persists, you may want to report your issue using the information found in this article:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
TS1424 Why is iTunes charging money to my account
I am trying to download a song to my iPhone 4 and it's saying I can't because iTunes is charging me more then what's on my card. Is it because I tried downloading the same song more then once? How do I stop them from taking that money off my card becausei didn't even get to download anything to my music...?
You will have to pay the owed amount with a valid card that has money on it. Once that is done, change the card to none and then it will use your store credit on future purchases.
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My iTunes account money is gone!!
I was about to purchase a CD on iTunes, so I re-logged into my account. When I did, I didn't have any money left, which shouldn't have happened because I had $9 and some cents just a few days ago, and I haven't made any purchases since January 23, 2009. I am positive that I had $9 left in my account, and so I kept trying to log into my account, but it still didn't show any money left in there.
Any help ????I posted the link above for help for the OP. Just go to that link.
Please do not "threadjack"... start your own post.
"Threadjack—To wrongly post a dissimilar issue in an existing discussion, distracting from the true focus of the discussion. If your issue has any significant difference from a similar topic, then you're probably better off posting a new topic to focus attention on your particular issue."
The above information is from the Apple Discussion Forums Terms of Use here;
http://discussions.apple.com/help.jspa Thank you!
Carolyn -
hello Apple community i have little problem i didnt know itunes takes 1$ for every register visa card. i registerd and then removed 3 times so its taked 3$ so i make little researchs i found itunes gives back that money but its my 3rd week waiting and no refund pls help.
The temporary store holding charge that is made when you add or change the card details (to check that the card is valid and active and registered to the same name and address as on your account) should disappear within a few days : http://support.apple.com/kb/HT3702 - it should be your card issuer that removes the hold, so you may need to contact them :
Authorization holds are removed by your financial institution shortly after your purchase clears. The amount of time it takes to remove authorization requests varies by financial institution.
If you have questions about the way your financial institution handles authorization requests, contact their customer service department.
If you want to contact iTunes support then you can do so via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
i Was charged 9.85 about 6 times. I just wasn't my money back please help
No one here can help you. You need to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html
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