ITunes still won't play videos or TV downloads

I'm using a Mac and the help articles I've seen are for Windows. I have tried everything suggested in previous posts and done the help given by the Apple tech (download latest Quicktime, etc.) and the movies, TV shows and music videos still don't work. Gray screen with no sound or video, but the progress bar at the top moves. iTunes won't shuffle songs anymore either, and with the last update all my custom saved equalizer settings disappeared. Does anyone have any additional help? [I'm using iTunes 7.6.2, Quicktime 7.5]
Thanks,
Mike

If this ever happens to you check to see if you or a friend has added a few video viewing programs to your hard drive. My son-in-law copied some programs from his laptop to my iMac in order to be able to view most any type video format that I might encounter. Turns out that some of them were causing the interference that kept iTunes from playing videos, movies or TV shows.

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