ITUNES STOP WORKING APPCRASH

Says Itunes has quit working. All other versions prior to this upgrade have worked on this machine. I've installed and uninstalled multiple times.
When I look at error I get the following information
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.0.1.22
Application Timestamp: 4c9c64ce
Fault Module Name: MSVCR80.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a594c79
Exception Code: c0000005
Exception Offset: 6fa529e1
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2052
Additional Information 1: b2be
Additional Information 2: 82109204b3973566ace818217390e302
Additional Information 3: afd8
Additional Information 4: 6af88b61d123e39f5389459610ad7a4f

Hello mikesdaDJ
Start with the article below to troubleshoot iTunes on your computer. Let me know if that helps or need more assistance.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
Regards,
-Norm G.

Similar Messages

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    Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
    Problem Event Name:                          APPCRASH
      Application Name:                             iTunes.exe
      Application Version:                           10.3.1.55
      Application Timestamp:                    4deec351
      Fault Module Name:                          ntdll.dll
      Fault Module Version:                        6.1.7601.17514
      Fault Module Timestamp:                 4ce7ba58
      Exception Code:                                  c0000005
      Exception Offset:                                0002e3fb
      OS Version:                                          6.1.7601.2.1.0.768.3
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
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    Any suggestions?

    I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
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  • Itunes stops working and I get an error message "APPCRASH" when I try to play a downloaded TV show. I have udated Itunes and removed and reinstalled quicktime.

    When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.

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  • Itunes has stopped working APPCRASH

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    When I click view detail appear this information below
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 8.0.2.20
    Application Timestamp: 4925c4fe
    Fault Module Name: iTunes.exe
    Fault Module Version: 8.0.2.20
    Fault Module Timestamp: 4925c4fe
    Exception Code: c0000005
    Exception Offset: 00092cfc
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
    Message was edited by: zitro_pr

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    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
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    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.6.3.25
    Application Timestamp:          4fd16377
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.1.7601.17725
    Fault Module Timestamp:          4ec49b8f
    Exception Code:          c0000005
    Exception Offset:          0002e3be
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1057
    Additional Information 1:          0a9e
    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:          0a9e
    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Extra information about the problem
    Bucket ID:          3016475220
    anybody could give suggestion

    This windows report for this error
    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.6.3.25
    Application Timestamp:          4fd16377
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.1.7601.17725
    Fault Module Timestamp:          4ec49b8f
    Exception Code:          c0000005
    Exception Offset:          0002e3be
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1057
    Additional Information 1:          0a9e
    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:          0a9e
    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Extra information about the problem
    Bucket ID:          3016475220
    anybody could give suggestion

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    Application Timestamp: 504d85d9
    Fault Module Name: StackHash_cb9e
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    Additional Information 1: cb9e
    Additional Information 2: b0e52da0b0493b49d940696ab55ed8af
    Additional Information 3: fb61
    Additional Information 4: df5422ac32f51ce35bf094d13827df89

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    Application Name:          iTunes.exe
    Application Version:          10.2.1.1
    Application Timestamp:          4d756476
    Fault Module Name:          MediaToolbox.dll
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    Fault Module Timestamp:          4d4d9a00
    Exception Code:          c0000005
    Exception Offset:          0034a672
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          2057
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

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    Status
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    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
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    Version=1
    EventType=BEX
    EventTime=129570380872171757
    ReportType=2
    Consent=1
    UploadTime=129570380875531949
    ReportIdentifier=6ae30935-bf86-11e0-b09d-001d09a0867c
    IntegratorReportIdentifier=6ae30934-bf86-11e0-b09d-001d09a0867c
    Response.BucketId=2175438602
    Response.BucketTable=5
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    Sig[0].Name=Application Name
    Sig[0].Value=iTunes.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.4.0.80
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4e262cf4
    Sig[3].Name=Fault Module Name
    Sig[3].Value=StackHash_0a9e
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=00000000
    Sig[6].Name=Exception Offset
    Sig[6].Value=6d6f435f
    Sig[7].Name=Exception Code
    Sig[7].Value=c0000005
    Sig[8].Name=Exception Data
    Sig[8].Value=00000008
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\iTunes\iTunes.exe
    UI[3]=iTunes has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\iTunes\iTunes.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\COMCTL32.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\system32\GDI32.dll
    LoadedModule[7]=C:\Windows\system32\USER32.dll
    LoadedModule[8]=C:\Windows\system32\LPK.dll
    LoadedModule[9]=C:\Windows\system32\USP10.dll
    LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[14]=C:\Windows\system32\SHELL32.dll
    LoadedModule[15]=C:\Windows\system32\IMM32.DLL
    LoadedModule[16]=C:\Windows\system32\MSCTF.dll
    LoadedModule[17]=C:\iTunes\iTunes.dll
    LoadedModule[18]=C:\Program Files\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
    LoadedModule[19]=C:\Program Files\Common Files\Apple\Apple Application Support\MediaToolbox.dll
    LoadedModule[20]=C:\Windows\system32\WS2_32.dll
    LoadedModule[21]=C:\Windows\system32\NSI.dll
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    LoadedModule[23]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.4927_none_d08a205e442db5b5\MSVCR80.dll
    LoadedModule[25]=C:\Windows\system32\VERSION.dll
    LoadedModule[26]=C:\Program Files\Common Files\Apple\Apple Application Support\pthreadVC2.dll
    LoadedModule[27]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[28]=C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll
    LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.4927_none_d08a205e442db5b5\MSVCP80.dll
    LoadedModule[30]=C:\Program Files\Common Files\Apple\Apple Application Support\libdispatch.dll
    LoadedModule[31]=C:\Windows\system32\WINMM.dll
    LoadedModule[32]=C:\Program Files\Common Files\Apple\Apple Application Support\icuin40.dll
    LoadedModule[33]=C:\Program Files\Common Files\Apple\Apple Application Support\icuuc40.dll
    LoadedModule[34]=C:\Program Files\Common Files\Apple\Apple Application Support\icudt40.dll
    LoadedModule[35]=C:\Program Files\Common Files\Apple\Apple Application Support\ASL.dll
    LoadedModule[36]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreGraphics.dll
    LoadedModule[37]=C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
    LoadedModule[38]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreVideo.dll
    LoadedModule[39]=C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
    LoadedModule[40]=C:\Program Files\Common Files\Apple\Apple Application Support\CFNetwork.dll
    LoadedModule[41]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[42]=C:\Windows\system32\MSASN1.dll
    LoadedModule[43]=C:\Windows\system32\WININET.dll
    LoadedModule[44]=C:\Windows\system32\urlmon.dll
    LoadedModule[45]=C:\Windows\system32\ole32.dll
    LoadedModule[46]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[47]=C:\Windows\system32\iertutil.dll
    LoadedModule[48]=C:\Program Files\Common Files\Apple\Apple Application Support\SQLite3.dll
    LoadedModule[49]=C:\Windows\system32\iphlpapi.dll
    LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[51]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
    LoadedModule[52]=C:\Windows\system32\DSOUND.dll
    LoadedModule[53]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[54]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[55]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[56]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[57]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreMedia.dll
    LoadedModule[58]=C:\Program Files\Common Files\Apple\Apple Application Support\VideoToolbox.dll
    LoadedModule[59]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[60]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
    LoadedModule[61]=C:\iTunes\GNSDK_DSP.DLL
    LoadedModule[62]=C:\iTunes\GNSDK_SDKMANAGER.DLL
    LoadedModule[63]=C:\iTunes\GNSDK_MUSICID.DLL
    LoadedModule[64]=C:\iTunes\GNSDK_SUBMIT.DLL
    LoadedModule[65]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[66]=C:\Windows\system32\ODBC32.dll
    LoadedModule[67]=C:\Windows\system32\OLEACC.dll
    LoadedModule[68]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[69]=C:\Windows\system32\RICHED20.dll
    LoadedModule[70]=C:\Windows\system32\USERENV.dll
    LoadedModule[71]=C:\Windows\system32\profapi.dll
    LoadedModule[72]=C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll
    LoadedModule[73]=C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
    LoadedModule[74]=C:\Windows\system32\d3d9.dll
    LoadedModule[75]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[76]=C:\Windows\system32\dwmapi.dll
    LoadedModule[77]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[78]=C:\Windows\system32\odbcint.dll
    LoadedModule[79]=C:\Windows\system32\dnssd.dll
    LoadedModule[80]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
    LoadedModule[81]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
    LoadedModule[82]=C:\Windows\system32\MMDevAPI.DLL
    LoadedModule[83]=C:\Windows\system32\PROPSYS.dll
    LoadedModule[84]=C:\Windows\system32\wdmaud.drv
    LoadedModule[85]=C:\Windows\system32\ksuser.dll
    LoadedModule[86]=C:\Windows\system32\AVRT.dll
    LoadedModule[87]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[88]=C:\Windows\system32\msacm32.drv
    LoadedModule[89]=C:\Windows\system32\MSACM32.dll
    LoadedModule[90]=C:\Windows\system32\midimap.dll
    LoadedModule[91]=C:\Windows\system32\uxtheme.dll
    LoadedModule[92]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[93]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[94]=C:\Windows\system32\ddraw.dll
    LoadedModule[95]=C:\Windows\system32\DCIMAN32.dll
    LoadedModule[96]=C:\Windows\System32\QuickTime\QuickTimeAuthoring.qtx
    LoadedModule[97]=C:\Windows\System32\QuickTime\QuickTimeCapture.qtx
    LoadedModule[98]=C:\Windows\System32\QuickTime\QuickTimeEffects.qtx
    LoadedModule[99]=C:\Windows\System32\QuickTime\QuickTimeEssentials.qtx
    LoadedModule[100]=C:\Windows\System32\QuickTime\QuickTimeImage.qtx
    LoadedModule[101]=C:\Windows\System32\QuickTime\QuickTimeInternetExtras.qtx
    LoadedModule[102]=C:\Windows\System32\QuickTime\QuickTimeMusic.qtx
    LoadedModule[103]=C:\Windows\System32\QuickTime\QuickTimeStreaming.qtx
    LoadedModule[104]=C:\Program Files\QuickTime\QTSystem\CoreVideo.qtx
    LoadedModule[105]=C:\Program Files\QuickTime\QTSystem\QuickTime3GPP.qtx
    LoadedModule[106]=C:\Program Files\QuickTime\QTSystem\QuickTime3GPPAuthoring.qtx
    LoadedModule[107]=C:\Program Files\QuickTime\QTSystem\QuickTimeAudioSupport.qtx
    LoadedModule[108]=C:\Program Files\QuickTime\QTSystem\QuickTimeAuthoring.qtx
    LoadedModule[109]=C:\Program Files\QuickTime\QTSystem\QuickTimeCapture.qtx
    LoadedModule[110]=C:\Program Files\QuickTime\QTSystem\QuickTimeEffects.qtx
    LoadedModule[111]=C:\Program Files\QuickTime\QTSystem\QuickTimeEssentials.qtx
    LoadedModule[112]=C:\Program Files\QuickTime\QTSystem\QuickTimeH264.qtx
    LoadedModule[113]=C:\Program Files\QuickTime\QTSystem\QuickTimeImage.qtx
    LoadedModule[114]=C:\Program Files\QuickTime\QTSystem\QuickTimeInternetExtras.qtx
    LoadedModule[115]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG.qtx
    LoadedModule[116]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4.qtx
    LoadedModule[117]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4Authoring.qtx
    LoadedModule[118]=C:\Program Files\QuickTime\QTSystem\QuickTimeMusic.qtx
    LoadedModule[119]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx
    LoadedModule[120]=C:\Windows\System32\QuickTime\QuickTimeStreamingAuthoring.qtx
    LoadedModule[121]=C:\Windows\System32\QuickTime\QuickTimeStreamingExtras.qtx
    LoadedModule[122]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingAuthoring.qtx
    LoadedModule[123]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingExtras.qtx
    LoadedModule[124]=C:\Program Files\QuickTime\QTSystem\QuickTimeVR.qtx
    LoadedModule[125]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[126]=C:\Windows\system32\rsaenh.dll
    LoadedModule[127]=C:\Windows\system32\secur32.dll
    LoadedModule[128]=C:\Windows\system32\SSPICLI.DLL
    LoadedModule[129]=C:\Windows\system32\imagehlp.dll
    LoadedModule[130]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[131]=C:\Program Files\Common Files\Apple\CoreFP\CoreFP.dll
    LoadedModule[132]=C:\iTunes\iTunes.Resources\iTunesRegistry.DLL
    LoadedModule[133]=C:\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
    LoadedModule[134]=C:\iTunes\iTunes.Resources\iTunes.DLL
    LoadedModule[135]=C:\Windows\system32\WINSTA.dll
    LoadedModule[136]=C:\Windows\system32\Dxva2.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=DataRequest
    State[1].Value=Bucket=-2119528694/nBucketTable=5/nResponse=1/n
    FriendlyEventName=Stopped working
    ConsentKey=BEX
    AppName=iTunes
    AppPath=C:\iTunes\iTunes.exe
    I also have a few more event logs here..
    Fault bucket 2175438602, type 5
    Event Name: BEX
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: iTunes.exe
    P2: 10.4.0.80
    P3: 4e262cf4
    P4: StackHash_0a9e
    P5: 0.0.0.0
    P6: 00000000
    P7: 6d6f435f
    P8: c0000005
    P9: 00000008
    P10:
    Attached files:
    C:\Users\Misha\AppData\Local\Temp\WERCFAD.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_fc316b60a f1de473f32c1676ea1fd8889427c314_1589eb67
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: f95fdc67-bfe0-11e0-b56d-001d09a0867c
    Report Status: 0
    Another one..
    The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Service started
    Thanks in advance..

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