Itunes stopped when loading.

Question

I start Itunes and it would display a message "Itunes has stopped working.  Windows is checking for a solution to the problem"  and then you would have to click close.  I started I tunes in safe mode and it works.  I followed the instructions and reinstalled Itunes and same problem.  I found something by accident.  When I tunes is loading and you have your playlist showing, I right clicked on Genius to get the menu items popup.  I then click on Store on the right side of the window and itunes continues to work properly.  I repeated this process several times and get the same results.  Itunes stops working without doing the little routine and works when I repeat the routine.  Why does itunes behave this way?  What am I interupting that makes Itunes work when I right  click on the Genius?

Answer 1

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
See also TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
tt2