ITunes stopped working,C++ library error, removed iTunes, now iTunes wont download
Have been using iTunes for years on laptop with windows vista (32 bit). recently started getting itunes errors such as C++ runtime library error and R6034 error. Itunes stopped working. Read the boards, I deleted itunes and other products from the trouble shooting directions (e.g., bonjour, mobile me etc), and tried to download itunes again. now itunes wont download (I have 20 MB/140MB available memory). stuck at this point - Itunes not on laptop, but cant download new itunes.....
Sorry for the delay. Tried running the fixit program (1 time via internet explorer, 1 time via firefox), the firefox attempt downloaded the fixit program, but when trying to run it I get a pop up window that indicates that the troubleshooter is not available and that the fixit program is invalid or has expired and a new website is given for the new program (same happened with the internet exploere attempt- it directed me to the same window and to the same website)......the website is:
http://support.microsoft.com/fixit/
there are several buttons to choose from and reviewed them- I found the uninstall fix that you described in the windows button. I tried to download and run the fix from both internet explorer and firefox, however after downloading, when i run the program I eventually get the same window that says that the troubleshooter is not available......
Similar Messages
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Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
itunes has stopped working
Error 7 (windows error 998)
this happened after attaching my old ipod, however I have since uninstalled and reinstalled several times and each time on opening via shortcut or main icon it gives the following message again
Itunes was not installed correctly. Please reinstall iTunes
Error 7 (windows error 998)
any suggetions ?Hi animalsintheark,
Thanks for visiting Apple Support Communities.
You may want to try the steps in the "Additional Troubleshooting" section of this article, before trying to reinstall again using the steps in "General installation troubleshooting:"
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Best,
Jeremy -
Why does iTunes stop working when trying to connect to the iTunes Store on PC
Everytime I try to go into the iTunes Store on my Windows 7 PC I get a popup that says "iTunes has stopped working, Windows will try to find a solution to the problem."
I wonder why this is happening and I just updated to the new iTunes version about 10 minutes ago (I had this issue with the previous version too.) What do I do?I don't believe it's just you. I am having an issue with iTunes myself on both my iMac and MacBook Pro. The iTunes store won't load as far as viewing my account info or trying to download previous purchases.
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Every time I connect my iPhone 4 to my computer to sync, iTunes stops responding. I need to shut it down and restsrt to access iTunes. I have removed and redownloaded iTunes and the problem continues.
Try disconnect your computer from the internet and see if you can open iTunes and connect your device without crash.
if iTunes does open without crash, go to iTunes Menu Edit > Preferences, "Advanced" tab and click the "Reset Cache" button, OK.
Close your iTunes.
Now, use Windows Explorer to delete the contents of Music\iTunes\iTunes Media\Download
You may now re-connect your internet then see if you can open iTunes and connect your device without issues. -
My ipod touch stopped working out of no where and now it wont turn on what should i do?
my ipod touch stopped working out of no where how do i turn it on?
Try a hard reset.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD 120G Vertex 3 SSD Boot HD -
I was using my Dell PC (Windows Vista) on the 24th January 2014 and I was lstening to music via my Itunes programme. a window appeared alerting me to the need to take the new 11.1.4.62 Itunes update.
I should have stopped Itunes and then installed the updated programme but absentmindely I cliked on the upload icon.
Everything carried on as normal unitl around 70% the way through the upgrade when Itunes stopped working.
An error message appeared 'Itunes Helper exe - Unable to locate component. This application has failed to start because MSVCR80.d11 was not found.' i was advised to uninstall and reinstall Itunes as that may fix the problem.
It didn't!
I then researched this issue on Google and was advised that if the reinstall of Itunes didn't resolve the issue I should download and install Microsoft Visual C++2005 Service Pack 1 Redistributable Package MFC Security Pack and run it. Did this and reinstalled Itunes again. Still doesn't work.
Where next?Yes I have had the same problem today. Wish I had`t bothered to carry out update as everything was ok before.
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When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.
Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
... and click OK.
Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now? -
All of a sudden my iTunes stopped working, and I get the following error messages:
1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
and
2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
This is not working. I've tried installing as Administrator but doesn't make any difference at all.
There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
ThanksClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99192) -
Itunes stop working..When add file to library and synch it to ibook
using itunes to transfer files from my PC (using windows & 64 bit) to my IPad (Ipad 2).. and itunes stop working when i add files to library
this is the error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestionThis windows report for this error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestion -
ITunes stopped working. Error 7 (Windows 127)
Suddenly iTunes stopped working.
At first my HP Pavillion showed the message "Error 7 (Windows 127)". I googled it, and found a couple of suggestions. I tried to uninstall iTunes and related program files in the right order, but it didn't work.
Now I get this message, and it doesn't help to uninstall iTunes. I allready tried it several times.
After googling the message above, I tried to open the iTunes setup file with winRAR, but that didn't work either.
Now I get this message:
Something about the procedure point of entry ADAdPolicy... is not found in the DLL-library.
When I click 'OK' I get the same message, as I did to begin with "Error 7 (Windows 127)".
What am I doing wrong?
I've spend more than 10 hours total, solving this problem, so if anyone can help me, there'll be best wishes and happy thoughts send your wayHi @TroelsDanmark ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion Notebook and not being able to use ITunes. Can get to safe mode with command prompt? sfc /scannow would scan your system for errors at the command prompt.
Are you downloading ITunes 12.0.1 for Windows ? Current download available here.
Do you have 400MB of available disk space to accommodate the download?
First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.
You could try this Microsoft fix.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping! -
I can't search a song or an artist without getting an error R6025 - pure virtual function call. Then itunes stops working. How do I fix it? PLEASE HELP
I have had numerous issues with Itunes 64 bit 11.1.38 (and other previous versions) locking up and crashing upon start with "Itunes has stopped working" or "R6027 pure virtual function call". I have researched the answers around the forums as well as having tried some extensive and repetitious troubleshooting myself and thought I'd list them here... in order of troubleshooting...
1. Install all Windows updates and reboot. This seems to clear issues from time-to-time... I suspect Itunes expects the latest-and-greatest as far as Windows is concerned.. see if this clears your issue.
2. Uninstall all Itunes and Apple products & reboot, remove their directories, remove lingering Itunes registry entries, reboot again, reinstall using "RUN AS ADMINISTRATOR" to install the Itunes executable. See if this allows Itunes to stabilize. Pelase be sure to use the following guide from Apple as far as removing the apps and directories are concerned...
http://support.apple.com/kb/ht1923
3. Remove the contents of the "iphone photo cache" (or other related product photo cache) directory.
4. Try editing the shortcut properties and configure the shortcut (for all users) to run as Administrator.
5. Try editing the shortcut and configure it to run in Compatibility Mode for Windows 7 (for all users).
6. a.Try using MSCONFIG to locate a potential conflicting application or service using the following...
http://support.apple.com/kb/ht2292
or
6. b. Remove the last recent software application(s) you may have installed... in my case removing GREENSHOT http://getgreenshot.org/ stopped my Itunes from crashing on startup and it stabilized after
driving my nuts for weeks.
Message was edited by: DaCheeze -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
iTunes stopped working on Windows 7, 64 bit. Uninstalled and attempted to reinstall. Windows installer error....iTunes. 10.6.3.25.
Downloaded latest version onto desktop. Will not complete install.Many thanks.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I am using ITUNES 11 on Win 7 64 bit. I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working". How do I trouble shoot or fix this? Thanks
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
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