ITunes stopped working? ITunes closes. win8 64bit
Hi,
Just got a new Dell XPS Windows 8 64bit.
Installed iTunes.
Ran it for the first time; tried to connect to the iTunes Store and got an error: "iTunes Stopped Working".
Application closes.
I have tried reinstalling; same issue.
Can you help please?
Thanks
Hey sergekhachatour,
I would run through the suggested troubleshooting steps in the following article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Take care,
Delgadoh
Similar Messages
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When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening
Tried the un-install and getting the same problem although it takes a bit longer before it crashes this time. Checked the problem report and it looks the same as the previous reports.
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.3
Fault Module Timestamp: 4d4d9a00
Exception Code: c0000005
Exception Offset: 0034a672
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160 -
ITunes stops working and closes on opening with Match on, works fine with match off
iTunes stops working and closes upon opening with Match on, works fine with match off
I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes. I'd love to know what thef-ing problem is because this is extremely annoying!
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I can play audio files in iTunes but I can't play downloaded tv shows or movies. Everytime I try to play them, iTunes stops working and closes. Any information will help.
Is QuickTime installed? If not it might help to install it.
If so is Direct3D Video Acceleration enabled? If so it might help to disable.
tt2 -
TS1363 My Itunes stops working and closes everytime I sign into my account. Why?
My ITunes stops working and closes everytime I sign into my account . I am not able to download or update my Iphone or get any of my music. I have a new laptop and have authorized it . It did work at one time and had my music, now nothing appears and constantly closes my ITunes. What should I do. I have uninstalled and reinstalled it several times.
Hey mkm3d!
I have an article for you that describes this issue and will help you resolve it:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden -
ITunes stops working when I use ibooks or itunesu. I have just upgraded to itunes 11.1.1. I use windows 7 64 bit.
Hi jsi3918,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy -
Itunes stops working for windows 7 64bit
Hello,
As the title says, I am using Windows 7 Professional x64 on my home computer. I am trying to run itunes but it always says "iTunes has stopped working". if necessary, i will upload a screenshot of it but that's all the information I get.
it occurs when:
exporting music to my ipod classic
adding music in the "automatically add to itunes" folder
adding music by drag and drop
every 30 seconds (without doing anything) - this number is an approximate, it may be less
I have tried the following things:
uninstalling and reinstalling
uninstalling and emptying my music folder, then reinstalling
clean uninstall (using a tool such as iobit uninstaller with Advanced System Care), then reinstalling
tried downloading again, in case the download corrupted the first time
looking up some registry stuff
my sound drivers work, so do other players like VLC and codecs like media player classic's codecs. i can confirm that itunes was one of the first programs to be installed on my computer so the codecs do not effect it. i am also running a server on here through my WLAN to my PS3 and all the music is playing on there. Consequently, I do not think there should be anything wrong with the codecs/drivers themselves.
i can't think of anything else to do, i am resorting to using my little netbook; which i'm trying to get rid of and import all my songs from, hence this being quite a predicament to be in.
This is a brand new computer and a brand new install, built it myself, so there shouldn't be any issues with the OS and i do not think it's wise if i reinstalled because i've already filled up about 2.5TB of stuff. It's going to take too much effort to transfer everything.
As a result, my biggest question is whether it can be fixed. if not, i will just wait till the end of the year when i purchase a macbook air. Of course, i do not want this outcome but if i have to then i'll settle with it.
As with all forum posts i send, my appreciation will go out to anyone who can help in this matter.
kind regards
ehab563UTDGuess you have to do Uninstall and Re-install of iTunes from scratch.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
Itunes stops working and closes when try to open ipod nano
I bought a used ipod nano. They did not restore to factory settings. I plug in the nano, itunes opens up, and recognizes ipod nano. Problem accures when I try to open nano it will show a screen that itunes has stopped working and needs to shutdown. I figure I need to restore the nano to factory settings but I am unabl to if I can't get into it.
Hey there Joseph1602,
It sounds like your iTunes application is quitting unexpectedly when you connect the phone and try to sync. I would recommend either of these 2 articles depending on the version of Windows you are using.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Or
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Thank you for using Apple Support Communities.
All the best,
Sterling -
Itunes stop working when importing cd
Every time I try to import a cd, itunes stops working and closes down. What do I do? Please Help! And where did gracenote come from. That never showed up before. Anyone know how to disable gracenote?
Thanks, AmandaThere's a bug with 10.1.0.54, Amanda, that is causing "iTunes has stopped working messages" (citing CoreAudioToolbox.dll in the Problem Reports for the error) for some folks when importing CDs with the AAC encoding, adding/converting files to AAC, and in some cases syncing devices (when the convert to 128 kbps AAC option is enabled).
Short of rolling back your iTunes to 10.0.1.22 and your Apple Application Support to 1.3.2 (CoreAudioToolbox.dll is kept in the Apple Application Support program files), there's a few possible workarounds.
(1) Change your importing prefs to use a different encoding (won't help with the device syncing variation though), and/or disable the convert to 128 kbps AAC when syncing option.
(2) Replace your CoreAudioToolbox.dll version 7.9.4.0 with a 7.9.3.0 as per:
http://discussions.apple.com/thread.jspa?messageID=12576816#12576816
(3) Or, replace your CoreAudioToolbox.dll version 7.9.4.0 with a shadow copy of a 7.9.3.0 as per:
http://discussions.apple.com/thread.jspa?messageID=12583499�
(4) Or, if no known-good copy of 7.9.3.0 is available and your PC doesn't have a shadow copy of the 7.9.3.0, you can replace your CoreAudioToolbox.dll version 7.9.4.0 with a 7.9.3.0 by performing some installation gymnastics with the current (11 am 18 Nov NZ time) version of the Safari 5.0.2 installer, as per:
http://discussions.apple.com/thread.jspa?messageID=12598386�
*NB with (4) if you have a 64-bit version of Vista or 7* ... the Apple Application Support program files are instead located at:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
(2, 3 and 4 do help with the device-syncing variation.) -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
On Windows 7 with iTunes 10.6.3.25 I cannot subscribe to iTunes Match. In iTunes I click on iTunes Match in the left pane then click the "Subscribe for $25 a year" button. A window that looks like I am going to be asked to login using my Apple ID and password starts to come up but then an error occurs and I get a window that says "iTunes stopped working" then iTunes closes. What can I do ?
I've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...) -
After downloading itunes 10.7 music videos and movies cause itunes to stop working and close
After apparently successfully downloading latest itunes 10.7, I can play music only. Music videos and movies cause itunes to stop working and close. windows 7 home premium. Help!
Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Error message "Itunes has stopped working" and closes when opening itunes store
I had problems with the latest itunes freezing up that i installed itunes 10.53 and it works fine now except when i go to the itunes store,itunes stops working and the whole program closes.I checked the diagnosics and everything comes up green lights.What could be the problem?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bitHello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
Can anyone help my itunes stops working when i connect my ipad to my computer a windows error message comes up looking for solution but then closes itunes.
Hi tokley13,
To troubleshoot this issue where iTunes is quitting unexpectedly, please follow the steps in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.
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