ITunes stops at Step 3 of 6 "preparing to sync"
i have a iphone 3gs 32 gb on version 5.0.1. i tried several times to sync it with itunes. Itunes reads my device loads Step 1 and 2 but for some reasons it stops loading at Step 3 "preparing to sync" the bar doesnt freeze it just keeps going endlessly and doesnt continue on to Step 4, 5, or 6.
Update your iTunes to the newest version.
Try different USB cable, Different USB port.
Should solve it.
If not, try other computer!
Similar Messages
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"itunes has stopped working" - when syncing 4s, itunes stops at step 6.
Since updating to 10.5.1.42 itunes stops at step 6 - determining tracks to sync - when syncing with my 4S. The iphone is running 5.0.1
I've uninstalled and reinstalled itunes, but it still does it! Windows 7 gives me the 'itunes has stopped working and is searching for a solution' line.
Needless to say; it doesn't find one...Here is what worked for me for both 10.5 and 10.5.1 after hoursof frustration with Itunes stopping and shutting down in the middle of a syncor tranferring Apps downloaded on my Ipad2 or Iphone 4:
Start iTunes in iTunes Safe Mode:
1. hold down the Shift and Control key together and clickto start iTunes.
2. when you see the iTunes icon in the task bar, click onit.
3. you will get a box that says "iTunes is running insafe mode. Visual plug-ins you have installed have been termporarilydisabled." [I don't know what plug-ins I installed but youshould clearly see that these so-called visual plug-ins are likely the cause ofyour issues];
4. click Continue to open iTunes.
You could already have your device connected to your computer ordo it after opening iTunes in its safe mode.
Now press your sync button and everything should work fine.
I also disabled Genius in iTunes preferences but I'm not sure ifthis is one of the issues causing these types of problems.
I hope this works. This may be the workaround for all ofus Windows 7 64-bit folks. -
My iPhone 4S will not complete the sync process with iTunes. It hangs up on Step 3 of 6 (preparing to sync). Prior to trying to sync the iPhone I updated iTunes. Any suggestions?
I've already tried unplugging the iPhone and restarting my computer - twice.
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ys can you help me, i have problem regarding on syncing of my apps in my ipad it usually stops on step 4 saying determining apps to sync then its stop... can anyone have an idea..i already reset the setting of my ipad
Hello Violet03,
Thank you for using Apple Support Communities!
I would recommend a few things here. If you havent already restart both your computer, and the iPad.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
If that doesnt work then close all the apps that are running on the iPad with this process:
From the Home screen, click the Home button twice.
Tap and hold on the app.
When it starts to jiggle, tap the to close it.
Double-click the Home button and try opening the app again.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
And if the issue persists it might be a good idea to backup and restore your iPad in iTunes with this article.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the best,
Sterling -
Itunes stop working when sync with iphone4
itunes stops working/hanging whenever I am trying to sync/connect iphone 4
I just posted same question. I noticed you have not had a reply since august! Have you had any luck fixing it.
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Hi, I've an iphone 3gs 16gb model.
It has the latest 5.0.1 OS on it and I'm using the latest version 10.5.2.11 iTunes version. I run iTunes on a Windows PC running Windows Vista Enterprise with Service Pack 2 installed.
I also use MS Outlook 2007 on the windows PC as my main calendar and notes and contacts manager
I have in the past (up to a few days ago) synced my outlook calendar, contacts and notes to my iphone - I dont sync photos (yet)
To get this to work I previously had to delete the previous backup in iTunes, Reset the sync History, and Rest Warning and Reset Cache.....this would then usually work....things would sync up ok.
Now I find the dreaded "Step 3 of 6, preparing to sync" and it'll sit there forever....eventually I'll pull the iphone and end up using Task Manager to end the non-responsive itunes.
In the past I've tried re-installs of itunes and all the other apple software...and this will maybe work once or twice...then same as above.
I've also tried deleting the contents of the itunes folder in \users\name\appdata\apple computer\...............
The only things I've done recently is remove a few apps in itunes and removed a few apps on the actual iphone itself
......would this cause the sync to get itself in knots now ????
Any suggestions to how I might fix my issues and get it beyond Step 3 ??????
I've also run the sync test in ituns and it comes back as sucessful with the following info;
Microsoft Windows Vista Enterprise Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Compaq 6530b (NA407UC#ABU)
iTunes 10.5.2.11
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CAB26403F292B0
Current user is an administrator.
The current local date and time is 2011-12-15 17:35:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.
Thanks for any help !
Eric.Ok...seems kicking his butt got him to see some sense.
Ended up using "end" in task manager to kill off itunes.
Powered off/on the iphone by holding top and menu buttons together for 5 or 6 seconds.
In windows file explorer in c:\Users\yourname\AppData\local\Apple Computer\Itunes there was two file there that have been modified today....they were
iPodDevices.xml and
iTunesPrefs.xml
I deleted both of these files.
In itunes preferences I deleted the backup and clicked on the reset sync history, reset warning and reset cache buttons.
I left ituns running on the pc and the front/active window so I could watch it.
I had the iphone "asleep" or dark or whatever you call it....I attached the sync cable.
itunes quickly "saw" the iphone...ran through its stuff...completed the backup and then synced up calendar, contacts, notes, photos etc .....all worked ok....yippee.....my device and software are doing what they're suppose to do..........brilliant..........hey hang on...isnt software suppose to work in the first place ???
Next time I'll be back in OCD mode and will be trying the above sequence before i connect the iphone.
Wouldnt it be great if some apple person were to reply to this thread and actually INFORM people what to do.....wouldnt that be amazing ?????????????
About 1996 to 1998 I worked as an IT/Network guy at an american corporate...they were a big apple mac site....the standard respons when you were having "issues" was to re-install the software and then if that didnt work re-install the operating system..........isnt it great to see some things never change.....................
My thought for the day !!!
Eric. -
When i connect my iphone 3GS to my PC, while syncing in progress, pc shows backing up, preparing to sync. Then message display "itunes stopped working",
windows checking for solution, Then message comes "A problem caused the program to stop working correct. Windows will close the program and notify you if solution is available" , Then Itunes go off. I have tried agains installing Itunes etc no use. I am not a computer literate, help me to resolve this, ThanksI have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
You can't "copy" your photos to the "library manager", there is just no way to any such thing.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
I used iPhone 4, but my brother gave his iPhone 4S away to me. I can't sync his iphone to my itune. It said 'preparing to sync' then stop working.
I completed restoring his iPhone 4s from my iPhone 4 back up......only sync that still doesn't work
TackWelcome to the Apple Community.
This user tip might help you understand how accounts work with Contacts (Address Book). (25)
First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.
Contact syncing is nothing to do with iCloud back up, the only settings you should be concerned with on the device are at settings > iCloud page. -
Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?
itunes match stopped in step 2 3188 of 4525 checked. how do i recover?
You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC). -
Hello, i've downloaded an app from The App Store on iTunes (Call of Duty) and when i wanted to sync it to my iPhone5 it stops in step 5 *detemining apps to sync* what should i do? i don't want to restore my iPhone.
You cannot call anyone. You contact them as everyone else does: http://www.apple.com/support/itunes/contact/
You delete the app as you do any other app. Hold an icon until they wiggle. Tap the "x". This is covered in the manual. -
ITunes Match stops after step 3
Hi,
I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
Any help or hints would be highly appreciate
JohannesI am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?
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Need help? Some of my Ipods are not recognized by Itunes with my Windows 8 PC. (Ipod Nano 4th gen and Ipod Nano 6th gen), but on my Windows 7 PC, they work fine. My Ipod 3rd gen and Ipod shuffle work both on Windows 8 and 7 PC's. On the non-working Ipods, the Device sync test says "No device found". Already performed all of the Ipod device troubleshooting including reload Itunes, stop start Ipod device, changed drive letter...
any help is appreciated. Chris4sailHello there, chris4sail.
The following Knowledge Base article offers up some great step-by-step instructions on troubleshooting your iPod not being recognized in iTunes:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
ITunes stopped working. Error 7 (Windows 127)
Suddenly iTunes stopped working.
At first my HP Pavillion showed the message "Error 7 (Windows 127)". I googled it, and found a couple of suggestions. I tried to uninstall iTunes and related program files in the right order, but it didn't work.
Now I get this message, and it doesn't help to uninstall iTunes. I allready tried it several times.
After googling the message above, I tried to open the iTunes setup file with winRAR, but that didn't work either.
Now I get this message:
Something about the procedure point of entry ADAdPolicy... is not found in the DLL-library.
When I click 'OK' I get the same message, as I did to begin with "Error 7 (Windows 127)".
What am I doing wrong?
I've spend more than 10 hours total, solving this problem, so if anyone can help me, there'll be best wishes and happy thoughts send your wayHi @TroelsDanmark ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion Notebook and not being able to use ITunes. Can get to safe mode with command prompt? sfc /scannow would scan your system for errors at the command prompt.
Are you downloading ITunes 12.0.1 for Windows ? Current download available here.
Do you have 400MB of available disk space to accommodate the download?
First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.
You could try this Microsoft fix.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping! -
Ipod touch not being recognized by itunes (but is registering as an external drive by the computer itself) have updated and reinstalled itunes, stopped/started apple mobile device and removed any mobile programs associated with my non apple cellphone. This seems to have started happening after the last Itunes update I did as I was able to put music on my ipod touch a month or so ago. Is there some way to go back to an older version of itunes? I really have no idea what else to do since I followed every step on the trouble shooting page for windows 8.
I had this problem too and my roommate solved it!
Go to 'Settings'
'Music'
Scroll to the bottom and enter your password to log onto your home sharing
Then connect to iTunes and sync! -
ITunes stops working when I use ibooks or itunesu. I have just upgraded to itunes 11.1.1. I use windows 7 64 bit.
Hi jsi3918,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy
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