Itunes stops working and wont play purchased tv shows, i tried the quicktime unchecking box fix and that didn't work. help
im new here trying to get help. my itunes stops working when trying to play tv shows and movies. i tried the quick time fix, unchecking a tab in the advanced section that didn't work for me. i have now uninstalled itunes that didn't work either. help
Try this. It worked for a few users after a drop.
Turn the iPad over and give it a very HARD slap on the back. May take several slaps.
Cheers, Tom
Similar Messages
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I changed my password and used the new computer, next time I tried to log in it wouldn't accept the password. I tried the old one as well but that doesn't work either. Can anyone help?
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu. Enter resetpassword at the prompt and press RETURN. Follow instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and OS X Lion- Apple ID can be used to reset your user account password.
Be sure to open Keychain Access and repair the keychain:
Assuming that you are using a recent build of OS X, go to /Applications/Utilities and launch the app called Keychain Access. Go to the Window pulldown menu and select "Keychain First Aid". Enter your password, set the radio button to "Repair", and click "Start". -
?My iPad updated and now wants a security code for access and I never gave it one. I tried code I used for my phone and it doesn't work. How can I access now?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
iphone 5 turned off 48 hours ago it wont charge and it wont turn on. i've tried the sleep/home button method that didnt work nothing came up on the screen and also tried usb into computer and doing it through itunes that still hasnt worked my phone is completely lifeless! is there anything else i can possibly do before i have to go into the shop?
Hi jscheilling,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
Cheers,
Judy -
ITunes 9.2 won't play purchased TV Shows
Life was great before I downloaded iTunes 9.2
I have quite a couple of TV shows and this is what happens:
1. Video doesn't play, iTunes freezes, iTunes is slow and I have to end the program using the task manager (Windows 7)
2. Okay, so I thought I had the wrong version of iTunes and I downloaded the 64-bit Windows 7 program
3. Works fine
4. After a random number of playback times, video doesn't play again. My external hard drive, where I keep my library, works fine. My computer detects it. Music files can be played. But no videos.
5. Need to uninstall iTunes and install again, miraculously it works. But one day like today when I wanted to get my workout done real quick, I instead have to spend an hour looking for an alternative to this program, uninstalling and installing again.
The screen just appear black, Quicktime wont even play the file, and it's not an authorization issue, I also checked that as well. It just decides to stop working whenever it feels like it, and once it does, restarting the program or the computer won't work.Hi Imageman100,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden -
I have tried everything I can try, I figured downloading them from Itunes they would go straight onto my Nano, but it wont let me put any of them on there, I cannot find anything anywhere on the internet, nothing, I am so furious, I have converted them to any and every possible format, and this fking thing will not load one of them, so before I finally lose it(my temper) and destroy my brand new Nano, can someone please please help me, I am generally pretty well versed in this kind of stuff, and can figure things out, but nothing I do will let me do anything, I am stuck, and this is not acceptable, and will possibly be the last time I purchase anything other then a desktop from Apple, they are not making things easier and more convienent, they are making things harder and more monotonous, can somebody please point me to what im doing, or not doing? thank youj
In iTunes, do Store->View my AppleID
Click "Deuthorize ALL"
Then, on any computers you still have, do Store->Authorize this computer. If there are less than 5, you will have no problem.
You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first. -
It stays on the blue screen forever until I manually shut it down
Cooper, please start a new thread. You'll get a wider audience and won't confuse Quintonaturner with issues that don't pertain to them. You don't know they have Office. Many Mac users don't. http://www.neooffice.org is a nice alternative, and so is http://docs.google.com/ as long as you don't have Exchange servers that aren't Mac OS X Mail compatible.
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When I upgraded to Mavericks the cover flow or the preview pane in finder don't show a thumbnail of an uncompressed quicktime movie. I use this to search for the correct clip so it was very useful in prior versions of OS X but appears to be left off in Mavericks. If anyone knows a work around I would appreciate it since I work with thousands of video clips. To click each one seems very tedious.
Also, when I click on an uncompressed video, quicktime "converts" the video to some different format. Why doesn't it just play the video instead of converting? Is there a way to stop this? I hate have to say - no I don't want to save this file.
Arrgh!Does anyone in the community have insite into this issue (same with animation compressed QT's). Is this just the way it is moving forward (a terrible thing) or is it a bug that will be fixed in the near future. Apples silince on if this is a "feature" or a "bug" is frustrating.
Thanks.
Lawrence -
the songs i tried to sync to my phone and greyed out and wont play, i cant delete them off the phone or sync any new music.. can anyone help me?
Same problem here - iPhone 6, iOS 8.1.2 and itunes 12.0.1.26
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I can play audio files in iTunes but I can't play downloaded tv shows or movies. Everytime I try to play them, iTunes stops working and closes. Any information will help.
Is QuickTime installed? If not it might help to install it.
If so is Direct3D Video Acceleration enabled? If so it might help to disable.
tt2 -
I have purchased two separate audio books and they just skip around and wont play all the way thru. how do i redownload them without buying them again?
How to report an issue with Your iTunes Store purchase
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I have copied over my music files to a new computer and the music shows on itunes but wont play. When I track where the song is located it is reading the wrong information. How do I change this as Edit>Preferences has the right location?
Select one of the tracks with a broken link, press ctrl-i to Get Info. Say No when iTunes asks if you would like to locate the track, then look at the Summary tab for the location expects to find the file in.
Now try to locate the file in question. The two locations should give a clue as to what to do next.
Here is an example with a file I've deliberately moved from the new layout to the old pre-iTunes 9 layout.
This means iTunes is expecting to find the file at:
D:\iTunes\iTunes Media\Music\a-ha\Take On Me\01 Take On Me.mp3
but it isn't there because I've moved it to:
D:\iTunes\iTunes Media\a-ha\Take On Me\01 Take On Me.mp3
which is where it would have lived back in iTunes 8 (though the media folder would have been called iTunes Music back then as well).
If you can provide the expected and actual locations of a broken track I should be able to suggest the easiest way to resolve things.
tt2 -
"My ipod is displaying apple logo and wont start up, hard reset leaves it the same, disc mode works but iTunes doesn't "see" it even if the computer does."
It worked two days ago fine, for two years, until I installed this newest iTunes update, then for one day it kept on freezing and going to apple logo screen mode, then today it only goes to that screen and wont start up at all.
I've tried the hold down two buttons hard reset, that doesn't help. I've tried disc mode... but iTunes doesn't "see" it even if the computer does.
This is a pristine ipod, never exposed to adverse conditions, never dropped, never wet, and it worked perfectly two days ago.
Can I factory reset it somehow? (considering itunes can't "see" it)
[Ipod classic 160gb less than two years old.]Looks like I might have found the solution on a youtube comment:
R.O:
"Plug into you laptop first, whichever set up you use that has iTunes, i know it won't read it, don't even open iTunes as of yet. Do the typical reboot "Menu +Center button at the same time" and hold it, DONT LET IT GO like we were told, when the apple pops up.. KEEP HOLDING IT it will make a new ding sound I've never heard before. and since its hooked to you laptop already an error message pops up and says apple will need to download something to repair your iPod. I when u see that that when i let reboot buttons go. hit ok on the laptop something downloads for like 20 seconds then the iTunes icon hops around when you open it it has a screen with an iPod classic on it and says "Software version blah blah, iTunes will check for an update on such n such date" AND FINALLY there's a "Restore" button. click that and you will be back to square one with your iPod. Renaming , adding all the music on it, but it will work again, finally. "
I had to do it twice, because my mac froze the first time, but its recognized it now and is downloading the software as we speak...
Now I've clicked the restore button and it's restoring... I'll post again if its a success, otherwise assume failure. -
When I try to play a song on Itunes, it has an explanation point next to every song and wont play.
The usual reason for missing files is that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
When you get things fixed make a backup.
tt2 -
I have itunes on my windows desktop song that i have pourchasred songs online i am trying to move the songs to me andorid phone thay all come over but some of them are protected and wont play why is that
They will not play because they are protected.
You likely bought them before itunes + (drm free music).
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