ITunes stops working/DEP problem.
Hey, my iTunes keeps crashing.
Whenever I try to sync my iPod iTunes opens up, says it's syncing but then it stops working. A message pops up saying "iTunes has stopped working" with all of this:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: StackHash_e61d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 5129
Additional Information 1: e61d
Additional Information 2: 0a41c279a3f03983a2cd08eea9cab7bf
Additional Information 3: 348f
Additional Information 4: 2d1d21005c0e3c1bd881e03ef01b9023
And then after I close this a little box pops up saying Data Execution Prevention has closed iTunes. I've tried to turn DEP for iTunes off but it says they have to work together.
I've uninstalled and installed iTunes like a million times, many different versions. None of them work.
My iPod doesn't work on any other computers or laptops either.
I thought it was like this problem - http://discussions.apple.com/message.jspa?messageID=7566521 or even http://discussions.apple.com/thread.jspa?threadID=2566280&start=0&tstart=0 but neither solutions work.
I have no idea what to do.
Any help whatsoever would be majorly appreciated. Thanks heaaaaaaaps : )
many thanks. That rules one thing out at least.
The DEP thing still suggests program file damage of some sort ... in the course of your troubleshooting to date, have you worked through the following document?
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
Similar Messages
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TS3297 when accessing, iTunes store, iTunes stops working?
When accessing iTunes store, Itunes stops working.
Problem event name : APPCRASH
Application name ; iTunes.exe
Application version : 10.6.3.25
Failed Module : atiumdag.dllEver since I got a new laptop with Win8 (5 months ago) I have been unable to access the iTunes Store. I've searched for answers and nothing has worked. Gave up for several months since Apple told me I'd have to pay their support team to fix the issue. Today I found this thread, applied the fix found by "DonInDassel" and so far I'm accessing the store with no issue. I copied & pasted the file into the new location so it stayed in both locations, just in case. iTunes store is still running after 30 minutes and I've been randomly clicking all over the place just to test it!!!! Why can't Apple figure this stuff out? LOL! I hope y'all have the same success!
https://discussions.apple.com/thread/5275871
PS - installed latest version of iTunes -
Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
All of a sudden my iTunes stopped working, and I get the following error messages:
1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
and
2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
This is not working. I've tried installing as Administrator but doesn't make any difference at all.
There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
ThanksClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99192) -
I was using my Dell PC (Windows Vista) on the 24th January 2014 and I was lstening to music via my Itunes programme. a window appeared alerting me to the need to take the new 11.1.4.62 Itunes update.
I should have stopped Itunes and then installed the updated programme but absentmindely I cliked on the upload icon.
Everything carried on as normal unitl around 70% the way through the upgrade when Itunes stopped working.
An error message appeared 'Itunes Helper exe - Unable to locate component. This application has failed to start because MSVCR80.d11 was not found.' i was advised to uninstall and reinstall Itunes as that may fix the problem.
It didn't!
I then researched this issue on Google and was advised that if the reinstall of Itunes didn't resolve the issue I should download and install Microsoft Visual C++2005 Service Pack 1 Redistributable Package MFC Security Pack and run it. Did this and reinstalled Itunes again. Still doesn't work.
Where next?Yes I have had the same problem today. Wish I had`t bothered to carry out update as everything was ok before.
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Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
My pc is working with windos 8.
Is there a solution?Hey there Rodney274,
It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling -
When i connect my iphone 3GS to my PC, while syncing in progress, pc shows backing up, preparing to sync. Then message display "itunes stopped working",
windows checking for solution, Then message comes "A problem caused the program to stop working correct. Windows will close the program and notify you if solution is available" , Then Itunes go off. I have tried agains installing Itunes etc no use. I am not a computer literate, help me to resolve this, ThanksI have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
You can't "copy" your photos to the "library manager", there is just no way to any such thing.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
iTunes stops working. The message says iTunes has stopped working due a problem to the program. How do I find a solution?
Hey there Warrior41,
it sounds like you are unable to use iTunes because it either will not launch without this error, or you get the error when you are using it. Sorry to hear about that, that can be pretty aggravating. I would use the troubleshooting in the following article to help resolve the issue, named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with opening iTunes in Safe Mode and see if the issue persists. If not, the article will help you troubleshoot for 3rd party plugins that may be causing it:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
If that doesn't resolve the issue there are additional steps in the article if needed.
Thank you for using Apple Support Communities.
Regards,
Sterling -
Has anyone else had problems since downloading latest update? My iTunes stopped working and mobile device won't download, I now don't have Apple to backup my iphone?
As i've posted in this thread:
http://discussions.apple.com/thread.jspa?threadID=746408&tstart=30
I've tried everything others have suggested without any luck.
Now I'm stuck with a 300 bucks mp3 jalopy.
My big question here is :
why aren't we hearing from apple? why aren't they saying something like "yeah we messed things up but be patient. we are trying our best to fix it..." ?
I was thinking to buy the macbook pro but now I'm afraid of the day things will get messy with that too.
Pentium 4 Windows XP -
itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bitHello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
Sync problem; itune stop working during photo optimization
Hi,
Whenever I try to sync my iPad2, photo optimization window came up, and then, iTune stopped working.
Any idea why this thing is happening? Need somebody's help desperately!
Thank you in advance.
WarrenTry deleting the iTunes photo cache on your computer and then re-try (the location of it and how to delete it is described on this page http://support.apple.com/kb/TS1314 )
It might also be worth rebooting your computer and resetting the iPad before re-trying : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot -
Itunes stopped working due to Data Execution Prevention
my problem started... i had manually removed my older version of itunes n installed e updated version. after every thing is done.. i double-clicked on my shortcut of itunes, it came out with "itunes has stopped working, a problem caused to stop e prog to stop working correctly"
and it came out is the DEP caused it.
so after all e guides i've been through.. i thought turning e DEP off would help me turning on my itunes without any disturbance.. but i cant.. cos it says itunes will only working when DEP is enabled.
can anyone help me?!OK, many eye-blearying hours of reading up on DEP later and here is what I have managed to find out. Apparently, even Microsoft doesn't know how it works. Depending on which MSDN library article you read, the 32-bit version of Vista either does or does not support hardware DEP. Personally, I'm going to go with does, because this is dependent on whether the processor is NX or XD capable. If your processor IS NX or XD capable, see if you can disable this in the BIOS. That will take care of the hardware flavour.
The software DEP is configureable in many ways (we've already discussed a few), but guess what, YOU CAN TURN IT OFF. Vista does not use ntldr or boot.ini. It uses a registry hive called the Boot Configuration Data to configure the boot environment. This can be manipulated in several ways, the easiest being the BCDEdit function.
*****Before doing this, read lots on what you are about to attempt. You are about to modify your registry. Changes take effect immediately and can have severe consequences. By turning off DEP, you are disabling one of the security features in Windows that helps defeat buffer overrun types of attacks, to name one. Additionally, you may brick your system or render it unbootable. I do not recommend this solution, nor will I accept any responsibility for unforeseen consequences resulting from it. In other words....Your Call.*******
Open up a command line interface, the syntax is as follows;
*bcdedit /set [{ID}] nx AlwaysOff*
The optional {ID} is the GUID for the specific Windows boot loader boot entry that you want to configure. If you do not specify an {ID}, the command modifies the current operating system boot entry.
That's it, you're done. DEP is now off. Good Luck.
Personally, I would suggest getting the most up-to-date version of iTunes that you can. It should be DEP compliant. -
Itunes stop working..When add file to library and synch it to ibook
using itunes to transfer files from my PC (using windows & 64 bit) to my IPad (Ipad 2).. and itunes stop working when i add files to library
this is the error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestionThis windows report for this error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestion -
ITunes Stops Working When Syncing iPad3
I have iTunes 10.7.0.21, my iPhone 4S syncs perfectly, however when I try to sync my iPad3, iTunes stops working, here's the problem report log, help please!
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: StackHash_cb9e
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000374
Exception Offset: 000b06b7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cb9e
Additional Information 2: b0e52da0b0493b49d940696ab55ed8af
Additional Information 3: fb61
Additional Information 4: df5422ac32f51ce35bf094d13827df89I just got a new HP Win 7 64x Intel i7 computer, installed the latest 64x iTunes etc and tried to move my iPad over. It will synch everything except for photos and videos; it gives the error "iTunes stopped working, program will close" when I try to synch my photos. I have tried to uninstall and reinstall etc. to no avail, it just keeps doing the same thing.
I went back to my old computer 32x machine and successfully re synched and put my photos back on. This seems to indicate that the problem is either with iTunes compatibility with the version of Win 7 on my HP computer or with the iPad compatibility.
Anyone find the solution to this bug?
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