ITunes stops working on new PC 64 bit.
ITunes stops working on new PC 64 bit. Have tried the reinstall at least 20 times and it still will not work, just says it has a problem and shuts down. I love my IPod, I have legally bought 5,000 songs from ITunes, I would like to PLAY THEM! I
Try following steps and test one at a time:
1. Restart computer, right mouse click iTunes icon and select "Run As Administrator"
2. If that does not work, check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
3. If that fails or you don't see ApsDaemon.exe in the Processes, refer to following article to remove SC files:
http://support.apple.com/kb/TS2363
4. If that fails, repair or reinstall your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.
Similar Messages
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iTunes stopped working on Windows 7, 64 bit. Uninstalled and attempted to reinstall. Windows installer error....iTunes. 10.6.3.25.
Downloaded latest version onto desktop. Will not complete install.Many thanks.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
ITunes stopped working on Windows 7 64 bit
iTunes worked fine yesterday afternoon and in the evening I could not get it to run.
I checked the Windows Task Manager and I can see it starting up and then exiting.
I've checked my application log and this is the error I got:
Windows cannot access the file C:\Windows\SysWOW64\dssenh.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program iTunes because of this error.
The file dssenh.dll does exist in the SysWOW64 directory and I've run regsvr32 on it to make sure it is registered.
If you need anymore information, I am happy to supply it.
Thanks.It's one of the Windows OS dlls associated with Crypographic Services. So, just in case it's damaged, it might be worth running an sfc /scannow:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 -
ITunes stops working when I use ibooks or itunesu. I have just upgraded to itunes 11.1.1. I use windows 7 64 bit.
Hi jsi3918,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, see this article for troubleshooting steps that can help:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jeremy -
I was using my Dell PC (Windows Vista) on the 24th January 2014 and I was lstening to music via my Itunes programme. a window appeared alerting me to the need to take the new 11.1.4.62 Itunes update.
I should have stopped Itunes and then installed the updated programme but absentmindely I cliked on the upload icon.
Everything carried on as normal unitl around 70% the way through the upgrade when Itunes stopped working.
An error message appeared 'Itunes Helper exe - Unable to locate component. This application has failed to start because MSVCR80.d11 was not found.' i was advised to uninstall and reinstall Itunes as that may fix the problem.
It didn't!
I then researched this issue on Google and was advised that if the reinstall of Itunes didn't resolve the issue I should download and install Microsoft Visual C++2005 Service Pack 1 Redistributable Package MFC Security Pack and run it. Did this and reinstalled Itunes again. Still doesn't work.
Where next?Yes I have had the same problem today. Wish I had`t bothered to carry out update as everything was ok before.
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I have home made videos and when I click to open Itunes stops working and box says"Itunes has stopped working" and says "Windows is checking for a solution to the problem" turns out Windows doesn't respond and I have to close the program..Tried it again and again with same result..Nicolino
Specs ver 11.1.5.5 win 7 pro 64 bitHello nicolini,
It sounds like iTunes quits unexpectedly everytime you try to open it so you can no longer use it. I recommend the troubleshooting steps in the following article to help you troubleshoot the issue here, named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Start with these steps to open iTunes in Safe Mode to see if a 3rd party app may be interfering with iTunes. There is additional troubleshooting to be done in the article if this is not the case:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Itunes stopped working, cant download new itunes, error7 windows error 126
itunes stopped working, can't download new Itunes, receive error message 7 windows error 126 Says MSVDR80 not on computer...Uninstalled old Itunes..Any ideas please?
Hello, virgyaa.
Thank you for visiting Apple Support Communities.
Here is the troubleshooting article that I would recommend as it should correct this issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
Has anybody else's itunes stopped working since the new download?
Has anybody else's itunes stopped working since the new download?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components; this won't affect its library, but that should be backed up anyway.
(99096) -
ITunes stopped working when restoring backup to new iPhone 6
Hi
I have just bought a new iPhone 6 128GB. I backed up my iPhone 4S to my computer using iTunes 12.0.1. When I tried to start the new iPhone 6 from the back up it restored so far, up to step 5 of 5, but when it tired to sync Apps and Music iTunes stopped working. It has done this over 5 times at exactly the same stage.
I am running Windows 7 Home Premium Edition Service Pack 1.
I have uninstalled and re-installed iTunes, turned both the phone and laptop off and back on again. Update all of the Apps on my laptop and installed them all manually on the phone, tried syncing again... and again... and again...
It is now getting extremely infuriating as I have now wasted over 4 hours trying to get Apps and Music on my iPhone 6. The reason for my the 128GB version was so I no longer need to carry and iPod on holiday as I have lots of music. I now can't sync any music!
Please help...Hey jas1976,
I can certainly understand your frustration at being unable to complete the restore of your iPhone's content on your new phone. Let's see if we can get you up and running.
If you are having an issue with being unable to complete a restore to your new iPhone 6, I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
itunes stopped working, and I am unable to download itunes to my pc, windows 7 64 bit when I plug my i5phone to my pc it will not sync ?
Do you get an error message when you try to download iTunes? If so, what does it say? (Precise text, please.)
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Itunes has stop working for win 7 64 bits
iTunes stops working has soon that start error I have win t 64 that was working fine until I install the latest version 10.5
I try all the tricks that i know fix it delete and reinstall check for compatibility and everything fails...
Please help
Thanks vinoI have the same issue!! I can not find a way to sort it either! I need help!
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ITunes stops working and closes on opening with Match on, works fine with match off
iTunes stops working and closes upon opening with Match on, works fine with match off
I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes. I'd love to know what thef-ing problem is because this is extremely annoying!
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Have been using iTunes for years on laptop with windows vista (32 bit). recently started getting itunes errors such as C++ runtime library error and R6034 error. Itunes stopped working. Read the boards, I deleted itunes and other products from the trouble shooting directions (e.g., bonjour, mobile me etc), and tried to download itunes again. now itunes wont download (I have 20 MB/140MB available memory). stuck at this point - Itunes not on laptop, but cant download new itunes.....
Sorry for the delay. Tried running the fixit program (1 time via internet explorer, 1 time via firefox), the firefox attempt downloaded the fixit program, but when trying to run it I get a pop up window that indicates that the troubleshooter is not available and that the fixit program is invalid or has expired and a new website is given for the new program (same happened with the internet exploere attempt- it directed me to the same window and to the same website)......the website is:
http://support.microsoft.com/fixit/
there are several buttons to choose from and reviewed them- I found the uninstall fix that you described in the windows button. I tried to download and run the fix from both internet explorer and firefox, however after downloading, when i run the program I eventually get the same window that says that the troubleshooter is not available...... -
Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
Itunes stop working..When add file to library and synch it to ibook
using itunes to transfer files from my PC (using windows & 64 bit) to my IPad (Ipad 2).. and itunes stop working when i add files to library
this is the error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestionThis windows report for this error
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.3.25
Application Timestamp: 4fd16377
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 3016475220
anybody could give suggestion
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