Itunes store -42404 error

So everytime I try to download anything from the store on my computer i get this error. i have updated itunes, uninstalled and reinstalled, but nothing fixed it. Any help?

Please help me. Itunes help doesn't even know what i should do anymore.

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    Hi
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    <Email Edited By Host>

  • Can't access itunes store. no error message but store won't open at all. any ideas? thanks

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    i been trying to purchase music and get into my itunes account but error -1202 won't allow me to get into my account or purchase music. I spoken with the so called experts at apple and they've been putting me through the ringer with their suggestions that don't work. i've been purchasing music all before with no problems why all of a sudden this problem? Can someone please tell what to do or give any suggestions as to why this is occuring.

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  • I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101

    I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
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  • App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    Microsoft Windows 8 Business Edition (Build 9200)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 11.1.5.5
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 3.0.1
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0150B8980AD913B8
    Current user is not an administrator.
    The current local date and time is 2014-03-18 04:37:01.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.5.5 is currently running.
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    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
    Description:    Microsoft Wi-Fi Direct Virtual Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
    Description:    Bluetooth Device (Personal Area Network)
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
    Description:    Realtek PCIe GBE Family Controller
    IP Address:    10.144.120.70
    Subnet Mask:    255.255.255.0
    Default Gateway:    10.144.120.1
    DHCP Enabled:    Yes
    DHCP Server:    10.144.120.3
    Lease Obtained:    Tue Mar 18 03:26:26 2014
    Lease Expires:    Mon Jun 16 03:26:26 2014
    DNS Servers:    10.144.5.30
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    Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
    Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
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  • HT201303 I cannot make a purchase from iTunes store.  Error message says credit balance unavailable try back later.

    I cannot make a purchase from iTunes store.  Error message is:  Credit Balance unavailable.  Try again later. I use a credit card to make purchases and do not have a Credit Balance.  How can I correct this problem?

    Might be something you haven't tried here  >>  iTunes Store: My credit card's security code or zip code does not match my bank's records

  • Cannot connect to iTunes store unknown error(0x80090318)

    cannot connect to iTunes store unknown error(0x80090318)

    This solved my problem; maybe it would fix yours too: Uninstall iTunes 11 and all the applications that were installed with it. Afterwards, install iTunes 10 instead.
    Make sure to delete the library folder created by iTunes 11 in C:\Users\[username]\My Music\iTunes before launching the older versions of iTunes. Otherwise you would receive an error indicating that the programme cannot start.

  • TS1424 When I try to access itunes store an error sign appears  -3212, I would like feedback on how to solve this problem

    When I try to acces itunes store, an error sign appears  -3212, I would like to know haow to solve this problem

    Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • ITunes 11 42404 error

    Help!!! I am getting an error in iTunes after I upgraded to version 11. I am running Windows 7, IE 9 (now 10).  The two error messages are:
    Error1:  A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404)
    Error2:  We could not complete your iTunes Store request. A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404)
    So far I have tried to fix this by:
    Signing out of iTunes Store and then sign back in.  Instead of fixing the issue I am now locked out of iTunes Store and cannot sign back in. When I shut my computer down and restarted I now get a third error message.
    Error3:  We could not complete your iTunes Store request. An unknown error occurred (-50).
    After seeing the advice on other postings I uninstalled iTunes. I uninstalled QuickTime.  I deleted the SC files. I deleted my iTunes Library file and replaced it with a previous version. Reinstalled iTunes… same error message. 
    I then uninstalled iTunes again. Downloaded the previous version of iTunes. Changed the library file again because the previous version will not open a file that has been opened in a new version. Started iTunes and got the same error message.
    I have now done combinations of the items above 10 times and still have not been able to fix the issue. What is worse is that I have 9 different devices that I sync with iTunes. Now when I attach a device to the computer and iTunes is not running, it does not launch automatically. When I launch it manually, I get the error message #1 noted above and then I get the following message:
    iTunes cannot read the contents of iPad “name”. Go to the Summary tab in iPad preferences and click Restore to restore this iPad to factory settings. 
    … same thing with iPhones, iPods, etc.. I have 9 devices how they all need to be restored to factory settings.  No, I have not done this on any of them yet, because I believe this issue is somehow related to the error messages I am getting.
    I have checked everything I know how to do on the computer. Run every diagnostic I can and have found nothing. Please, someone help!

    No it was never resolved. Apple support pointed at Windows as the issue. Windows support pointed at Apple.  Go figure...!  I tried every recommendation posted on every board I could find.
    Due to some other needs, i finally bought a new computer and started from scratch. I am not happy with Apple support and Windows support.  Some days I wish there was a 3rd option.
    Sorry I could not be of more assistance.  Good luck with resolving your issue.

  • I am having trouble redeeming my iTunes card on the App Store.  It always times out when I enter the code.  But when I try to enter the redeem code in the iTunes Store, an error code comes up (5002)  What does that mean?

    I am having trouble redeeming my iTunes card on the Mac App Store....A message comes up and says, "your session has expired.  Try again."  I try again and it's the same message.  I also tried to enter the redemption code on the iTunes Store and the same message comes up or it says, "Error 5002"  I need help....I feel like I wasted my money.  and I need  a program for school. 

    Clic here:  iTunes: Advanced iTunes Store troubleshooting
    Then click:  Expand All Sections
    Then scroll down to error 5002.

  • Can't connect to iTunes Store - no error

    For some reason, last night iTunes Store suddenly stopped working. Since then, I can no longer connect to the Store. I don't get any error, when I open iTunes Store it just tries to connect, and after about half a minute it stops connecting and the apple returns (top center of the iTunes window). The screen remains white.
    I have tried several 'solutions' (delete the iTunes preferences file in the AppData map, switched parental control on and off, updated my Antivirus software -which is Bullguard by the way-, ...).
    Windows 7 (up to date), iTunes 10.4

    SORTED IT
    http://support.apple.com/kb/HT1925
    do that, and it works, a pain to uninstall them all but then just install the latest itunes and its all sorted
    http://www.apple.com/itunes/download/
    Hope that helps guys!

  • Why can I no longer connect to iTunes store?  Error 301..

    Suddenly I cannot connect to iTunes. No idea why, apparantly it's error '301'. No firewall changes were made and iTunes is still permitted..

    Hello Josh,
    I was researching what may be causing you to not be able to access the iTunes store, and found a couple of articles that may help you out. The first is an article named Can't connect to the iTunes Store found here http://support.apple.com/kb/TS1368. There are steps to try depending on the Operating System you are running.
    Also there is a more Advanced troubleshooting article called iTunes: Advanced iTunes Store troubleshooting found here: http://support.apple.com/kb/TS3297 that may also help.
    And if you havent already, a great troubleshooting set of steps would be to restart the computer, router and/or modem then retest.
    All the best,
    Sterling

  • TS3694 why won't my iTunes connect to the iTunes store ? (error code 310)

    I have a laptop with windows 7. i uninstalled and reinstalled iTunes 4 times already and I keep getting the same error message that I can't connect to the itunes store (error code 310) and there is nothing on here that helps me. I tried everythimg and it still doesn't work.

    Hi, Darron32. 
    Thank you for visiting Apple Support Communities.
    Below, you will find the best troubleshooting articles for issues connecting to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Regards,
    Jason H.

  • Itunes store unknown error -50 help needed

    i've recently become unable to access the music, podcasts, and ping sections of the itunes store from my imac (3.06 ghz intel core 2 duo).
    over the same network, i can access all areas of the itunes store from other devices such as my iphone, ipad, macbook and macbook pro.
    when trying to access the music, podcasts or ping sections of the itunes store, i get an error that reads"
    'we could not complete your itunes store request. an unknown error occurred (-50). there was an error in the itunes store. please try again later'
    i've been thru every, and i mean every, apple article available and have done everything suggested (included advanced and isolated) several times and the error remains.
    we have 4 users on this imac. 3 users shared the same itunes account and apple id (mine) until recently. both of my daughters opened their own apple id's and itunes accounts to use gift cards they were given. i've been thru the account info on each account and all seems ok. at the same time, i enabled parental controls. i've since disabled parental controls to try and fix this issue.
    the issue remains.
    i've emailed apple itunes store technical support and followed all of their recommendations, which mirrored the online apple articles.
    the issue remains.
    this imac is running lion with all software updates including itunes 10.5.3 (3)
    can anyone please, please offer any advice or assistance?
    thanks in advance.

    i've been thru every, and i mean every, apple article available and have done everything suggested (included advanced and isolated) several times and the error remains.
    Have you tried everything here > iTunes Store: "Error (-50)" when downloading purchased content
    If you have anti virus software installed, disable that and turn off the Firewall in System Preferences > Security & Privacy

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