Itunes store access causes itunes to be not responding?
This is pretty strange -- at my home all this works fine -- I select itunes store and I can navigate and select things and even run diagnostics and everything works fine. At my office (where I have network control) when I click on the itunes store, the programs instantly goes into not responding mode and can only be shut down through the task manager. The same thing happens if I run diagnostics -- instantly get the windows message that say this program has performed a fatal error and needs to close. I can restart itunes and I can play music from my library and stream it as well -- I can even go to look at my online account options -- check my balance -- all of which requires a connection, but if I click on the home icon -- the program hangs -- this used to work just fine, but I believe stopped working upon my upgrade to itunes 8.
If I could identify what itunes is doing when it tries to connect to the store and run diagnostics, perhaps I could check and see if there are any problems in the network issues.
UPDATE: I authorized the computer -- which itunes confirmed was already authorized, but now the itunes store works -- go figure.
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ITunes Store access causes "iTunes has Stopped working...Windows is check..
When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."
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Another iPhone worked a synch but fewer tracks to download!
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Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
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Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
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I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
when accessing the itunes store it is showing error message not connected to internet. But computer is connected to internet. Plz I need help
Naomi Blewit wrote:
Hi,
I am going on iTunes and it is saying that I am not connected to the internet but I am. I was on iTunes last a few days ago. Please help...
iTunes is a program on your computer, it is not "the Internet". The fact that the program runs has no bearing on Internet connectivity.
Maybe if a little more information was supplied, like version of the Operating system on the computer and version of iTunes, then a little more assistance could be provided. -
25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?
Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost. -
I fail to buy apps in itunes store b'cause i don't have master card or visa accounts''
I fail to buy apps in itunes store b'cause i don't have master card or visa accounts'
http://support.apple.com/kb/HT5552
Accepted payment types
You need an Apple ID to buy items in the iTunes Store, Mac App Store, App Store and iBookstore. When you create an Apple ID for any of these stores, you will need to provide a payment method for purchases. The available payment methods vary by country, but typically you can use:
Credit cards
iTunes Cards
iTunes Store Gift Certificates
Content Codes
Store credit (including Allowance Account balances)
ClickandBuy
PayPal
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. -
Genius and Disabling Itunes Store but allowing Itunes U Access bug?
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If I disable the Itunes Store in Parental Settings completely (and not allow Itunes U access) then Genius works fine.
Am using iTunes 9.This is still not fixed in iTunes 9.01
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I am unable to access my iTunes store through my iTunes account. Every time I have tried it gives me an error ' cannot, connect to iTunes'
check to see if you are online
check to see if you can access secured websites (https) on your computer / device
if this is on a computer with windows configuring your antivirus / firewall to not block itunes some times will help, also resetting your tcp/ip might fix it (open command prompt as an administrator, type: "netsh reset winsock" hit enter, restart computer -
HT1689 My itunes store app on my iphone does not work.
My itunes store app on my iphone does not work. It flashes on, then immediately off and back to the homepage. What is the solution? Can I de/re-install? I'm not sure how to do that since no "X" shows up in the top right corner anymore....
Hi mixterart,
Thanks for using Apple Support Communities. If you're not able to access the iTunes Store app try restarting/resetting the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Also, in case it is helpful, the new way to close apps is explained here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
- Ari -
why are not all my songs I have purchased in the itunes store and are on my computer not on my phone? Very frustrating I purchaed almosta $100 worth of songs for a trip and they are not on my phone after continuious syncs. Do I have to pay for itunes match for this?
Welcome to the Apple Community.
Have you actually selected them to be synced to your device from the iTunes sync settings. -
we could not complete your itunes store request. the network connection could not be established
Hello ,
you can try to sign out of your apple account then sign in again. -
ever since i updated my itunes Yesterday!! i cannot do anything on it involving the internet it says an unknown error occurred (310) make sure your network connection is active and try again
Hi Mopar_Agent,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like can't connect to iTunes Store. I would recommend that you read this article, it may be able to help the issue.
Can't connect to the iTunes Store - Apple Support
"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
Cheers,
Mario -
I have tried uninstalling and reinstalling Itunes, but it still gets hung up when trying to access the Itunes Store from the Itunes program.
I've been unable to register the new Nano or sync it with my library.Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content
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