ITunes Store Access

Cannot connect to iTunes Store, error message asks to check internet connection and have followed all apple suggestions to resolve to no avail. Can anyone help please, this has only just occurred, have been using previously for two years with no probs. Only thing I can think of is I'm now using Firefox instead of Explorer.
Thanks
Chris

Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here.

Similar Messages

  • ITunes Store access causes "iTunes has Stopped working...Windows is check..

    When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."
    Probably not a related problem, but also, when synching with an iPhone that I recently reset, copying just 188 tracks in selected playlists to transfer to the iPhone, the copying stops and hangs after just a few tracks, so this is unsuccessful too.
    Another iPhone worked a synch but fewer tracks to download!
    I've uninstalled and re-installed iTunes 9.2 etc - doesn't fix problem. Any help please?

    Wow, that is crazy .... but it worked! Thanks for taking the time to post that up as I would never have even dreamed of thinking that the display drivers would stop iTunes working... that *****.
    For any one else - this was Windows Vista on a Dell inspiron, went to Start menu-> Settings-> Control Panel-> Device Manager -> Display Adaptors -> right click on ATI Radeon (in my case) and then "Update driver software" and let windows search the web

  • Iphone 3G - itunes store access due to incorrect Apple ID- Need to reset

    Hi,
    Thank you in advance for any help that can be provided.
    I have my own Apple ID and the associated password and it works as it should when accessing the itunes store from my laptop. However, I noticed that on my new Iphone 3G when I go to sign in to the itunes store it is showing my Apple ID as someone else, thus it won't accept my password.
    Ever heard of this? Is there an easy way for me to delete this on my Iphone and put my Apple ID? As I noted, there is no trouble with this via my laptop.
    Thanks.

    Contact itunes support:
    http://www.apple.com/support/itunes

  • Itune store access issues

    I had to restore my PC to factory settings and then reinstalled itunes. I now can't access the itunes store - the moving bar at the top had been going for 45 minutes this time and I've deinstalled and reinstalled twice already.

    Hello bellewat33
    There are a few things that you can try, the articles below will provide assistance.
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • ITunes store access and downloading (including podcasts) is SLOW :(

    This has been going on for a week now and it's getting quite frustrating. On my laptop, iTunes has all of a sudden decided that downloads are going to be super slow, to the point where most files are not downloaded and I get a -3259 error of some sort. I am running iTunes 7.5 and Windows XP. I had been using 7.5 for a while until this problem started. My desktop computer is also running XP and 7.5 and I have no problems downloading through iTunes at the usual speed.
    I have uninstalled and reinstalled iTunes with no success. I even installed a new copy of Itunes and moved the iTunes pref file and the library and xml files and iTunes downloads were still slow. I have not installed or uninstalled any programs recently.
    The podcasts downloads are quick, but only if I download them directly from the site hosting the file. If I use iTunes, the downloads are painfully slow and most of the time do not finish!
    I have even attempted to plug in the DSL line into my laptop directly and iTunes was still slow with downloads. Also, it takes a couple of minutes to access the homepage of the iTunes store.
    I really don't know if there is anything else I can do? This is really annoying since I had to use my other computer to download a TV show and then transfer it to my laptop with a thumb drive. Any ideas, anyone?

    I was never able to figure out the cause of my problem, but I was able to resolve it somewhat. I created another user account and iTunes was back to normal. I then just moved my iTunes library file to the new user account (and I spent a few hours getting all the other stuff changed - such as email in Outlook, etc).
    So I'm back to normal, so if anyone else has this problem, try a different user account on the same computer.

  • Parental controls interferes with iTunes Store access

    My daughter's account is set up to use Parental Controls. Under Tiger, she had no problems getting to the iTunes Store. Under Leopard, we get an "unknown error" (with a "-4" in it somewhere), every time.
    If I turn off the parental controls for her account, she can get to the iTunes Store. If I turn them back on, she can't.
    (On a related note, toggling Parental Controls seems to lose all of your settings... That is, the workaround to my iTunes Store problem might be to disable Parental Controls when she wants to access the store). That's a pain, though, because all of the "allow" / "don't allow" settings that I've established are lost, every time.)
    She's got access to iTunes (and iTunes Helper, whatever that is), so it's not like I've prevented her from using iTunes. Again, worked fine under Tiger.
    Is there a permanent fix to this?

    Same problem.
    Here is a workaround that works for me: I go to the iTunes Music Store and enter a search term in the search box, "The Monkees," for example. The search takes me to the Search Results screen. From there, if I click on an Artist or Album link, to "escape" out of the Search Results screen, the navigation path at the top has the home icon, music, genre, etc. buttons available. If I click on the home button, I get the long wait followed by an error. But I can click on the next level below, Music, and get pretty much everywhere in the music store.
    And I've also temporarily turned off parental controls to debug this and lost all the allow / deny settings... very annoying.
    The most difficult thing about trying to solve the parental control problems is that it is not always clear what is causing the problem. For example, amazon.com works fine when allowed, but once you go into secure mode most parts of the site fail to load properly, no matter what you add to the allow list in parental controls. Something about parental controls "fails to establish a secure connection." Turning off parental controls fixes the problems, but then you have no parental controls.

  • Once i updated my itunes i can no longer connect to the internet thru it i.e. itunes store access is gone

    ever since i updated my itunes Yesterday!! i cannot do anything on it involving the internet it says an unknown error occurred (310) make sure your network connection is active and try again

    Hi Mopar_Agent,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like can't connect to iTunes Store. I would recommend that you read this article, it may be able to help the issue.
    Can't connect to the iTunes Store - Apple Support
    "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." 
    Cheers,
    Mario

  • Itunes store access causes itunes to be not responding?

    This is pretty strange -- at my home all this works fine -- I select itunes store and I can navigate and select things and even run diagnostics and everything works fine. At my office (where I have network control) when I click on the itunes store, the programs instantly goes into not responding mode and can only be shut down through the task manager. The same thing happens if I run diagnostics -- instantly get the windows message that say this program has performed a fatal error and needs to close. I can restart itunes and I can play music from my library and stream it as well -- I can even go to look at my online account options -- check my balance -- all of which requires a connection, but if I click on the home icon -- the program hangs -- this used to work just fine, but I believe stopped working upon my upgrade to itunes 8.
    If I could identify what itunes is doing when it tries to connect to the store and run diagnostics, perhaps I could check and see if there are any problems in the network issues.

    UPDATE: I authorized the computer -- which itunes confirmed was already authorized, but now the itunes store works -- go figure.

  • Itunes store access problem on iphone 4

    Cannot connect to itunes store on iphone 4 after software upgrade to the latest version. Please help!!!

    I'm anxious for a solution as well. I have tried all kinds of "tricks" (which there shouldn't have to be any at this point) suggested here for other models of iPhone, I've tried transferring to iTunes then back again, deleting files off iPhone and trying downloads again, etc. There is no pause button that comes up for me to hit (as suggested in another thread), either. I am afraid that because I was only given the option on my iPhone to rent HD movies that I will lose them because they are not able to be transferred to iTunes. It is too bad the iTunes store doesn't give you the automatic option to rent either HD or standard when you buy it. And the HD icon is faint gray on the right of the screen so you do not see it on a tiny little phone screen. I think I've just wasted $15 bucks.

  • ITunes store access failure causes Apple TV to remove a lot of content

    I've recently been experiencing a problem where the Apple TV will drop a great deal of content upon starting iTunes on my Windoze machine. iTunes reports it cannot connect with the iTunes store so it drops everything. Is there any way to disable this? It takes about an hour to put everything back on the Apple TV. Personally I don't see why a failed connection to the iTunes store should mean that all my content (not purchased content) should be tossed from the AppleTV. Thanks.

    ajahearn wrote:
    ........ Personally I don't see why a failed connection to the iTunes store should mean that all my content (not purchased content) should be tossed from the AppleTV. Thanks.
    Are you sure that the two are related. Have you recently updated anything on your system.

  • For months now I have been unable to connect to the iTunes store on my Windows 7 64-bit PC. Tried everything. Windows firewall is replaced by McAfee firewall and I enabled full access there for iTunes. What else can I do to fix this?

    Here's the diagnostic info, with serial numbers removed:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 620
    iTunes 11.1.2.32
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number xxx
    Current user is an administrator.
    The current local date and time is 2013-10-30 13:38:23.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    Plug-in Name:          WhiteCap
    Plug-in Loaded:          Yes
    Plug-in Version:          0.0.1
    Plug-in File Version:          Unknown
    Plug-in Path:          C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
    The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
    iPodService 11.1.2.32 (x64) is currently running.
    iTunesHelper 11.1.2.32 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:xxxx
    Description:          Microsoft Virtual WiFi Miniport Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 19:00:00 1969
    Lease Expires:          Wed Dec 31 19:00:00 1969
    DNS Servers:
    Adapter Name:          {xxxx}
    Description:          Dell Wireless 1502 802.11b/g/n
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 19:00:00 1969
    Lease Expires:          Wed Dec 31 19:00:00 1969
    DNS Servers:
    Adapter Name:          {xxxx}
    Description:          Realtek PCIe GBE Family Controller
    IP Address:          192.168.0.103
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Wed Oct 30 12:39:21 2013
    Lease Expires:          Wed Nov 06 11:39:21 2013
    DNS Servers:          192.168.0.1
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall. NB - Only McAfee Firewall is on. Control panel no longer gives access to Windows firewall
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2013-08-09 00:02:52.

    Can someone please respond to my request for support?  I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783  but it did not work. 
    I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
    Any help would be very much appreciated.

  • Can no longer access Itunes store

    Sudeenly yesterday I cant access the Itunes store. 
    When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
    Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
    SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
    Please help
    Copy of diagnostics::
      Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard CQ3430AN
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001DAA5C0A83BAE0
    Current user is not an administrator.
    The current local date and time is 2012-04-01 17:28:51.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
    iPodService 10.6.1.7 (x64) is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
    Description: NVIDIA nForce 10/100 Mbps Ethernet
    IP Address: 192.168.20.108
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.20.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.20.1
    Lease Obtained: Sat Mar 31 21:16:05 2012
    Lease Expires: Tue Mar 29 21:16:05 2022
    DNS Servers: 192.168.20.1
    Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
    Description: Hamachi Network Interface
    IP Address: 5.42.111.41
    Subnet Mask: 255.0.0.0
    Default Gateway: 5.0.0.1
    DHCP Enabled: Yes
    DHCP Server: 5.0.0.1
    Lease Obtained: Sat Mar 31 21:18:07 2012
    Lease Expires: Sun Mar 31 21:18:07 2013
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-03-30 19:32:59.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Cant access iTunes Store, Secure link to iTunes store failed

    Hi
    Im hoping someone out there can help me as ive been struggling with this for 3 solid days now and spent an hour on the phone to Apple support, cost me £16.00!!
    I have Windows 7 64bit operating system have done a fresh install, uninstalled all virus software turned off windows firewall & tried all the steps in the support forrums.
    Here is my most recent log:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    System manufacturer System Product Name
    iTunes 10.6.0.40
    QuickTime 7.7.1
    FairPlay 1.14.34
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 00DAAAC4037CED18
    Current user is an administrator.
    The current local date and time is 2012-03-14 19:19:19.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD Radeon HD 6900 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.0.40 (x64) is currently running.
    iTunesHelper 10.6.0.40 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {BF987C24-02EC-4994-9C4B-F135479C10F0}
    Description: Bigfoot Networks Killer Ethernet Controller
    IP Address: 192.168.0.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Wed Mar 14 19:07:58 2012
    Lease Expires: Wed Mar 14 20:07:58 2012
    DNS Servers: 194.168.4.100
    194.168.8.100
    Adapter Name: {EE21EC06-B26B-440C-83ED-59BE0E8DC0AA}
    Description: Atheros AR9002WB-1NG Wireless Network Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Adapter Name: {C40C139C-5E44-4E11-8BA6-D5BBB41E1D2F}
    Description: Intel(R) 82567V-2 Gigabit Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-03-13 22:51:17.
    Strange thing is it works fine  with my Laptop which is connected on the same network but on WiFi and the only time i got it to work on my PC was with an older version but as soon as updates to latest version it never connects.
    I have 2 iPhones & the new iPad coming soon so i would really like to get this working properly
    Any help would be masssively appreciated.
    thanks

    Problem finnally solved thanks to this excellent post:
    https://discussions.apple.com/message/17859594#17859594
    Try this if you are having the same troubles

  • I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

    I cannot access the iTunes store from any of my computers.  When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

    Nothing happens.  iTunes just hangs up every time, saying "Accessing iTunes Store."  It does that for a very, very long time, then nothing.  Here is what happens when I run diagnostics.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    LENOVO Lenovo H420
    iTunes 10.7.0.21
    QuickTime not available
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0015AF9C035D73D0
    Current user is not an administrator.
    The current local date and time is 2012-09-15 18:28:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
    Description: Intel(R) 82579V Gigabit Network Connection
    IP Address: 192.168.1.10
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Sep 15 17:52:30 2012
    Lease Expires: Sun Sep 16 17:52:30 2012
    DNS Servers: 192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-29 17:37:19.
    **** Device Connectivity Tests ****
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Brooke, iPod touch (2nd generation) running firmware version 4.2.1
    Serial Number: 9E******75J
    Most Recent Devices Not Currently Connected:
    iPod nano (6th Generation) running firmware version 1.2
    Serial Number: DC*******DVY
    iPhone 4S running firmware version 5.1.1
    Serial Number: C8*******TF9
    iPad 2 running firmware version 5.1.1
    Serial Number: DK*******FHW
    **** Device Sync Tests ****
    Sync tests completed successfully.
    <Edited by Host>

  • ITunes 10.4.1 with Vista - "Accessing iTunes Store..."

    I've checked all Firewall settings, uninstalled/reinstalled iTunes, PC connects fine to Internet.  Here is my diagnostics report, any suggestions?:
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion FQ564AA-ABA a6720f
    iTunes 10.4.1.10
    QuickTime 7.7
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 003EAF200EE6AFE0
    Current user is not an administrator.
    The current local date and time is 2011-09-04 11:07:17.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 9100
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 7581fc85d6aaa943d54ac82f4c510b60
    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {AE413987-EFE3-4C41-82C6-DDEF45F44AA1}
    Description: USB Wireless 802.11 b/g Adaptor
    IP Address: 192.168.1.102
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sun Sep 04 03:18:28 2011
    Lease Expires: Mon Sep 05 03:18:28 2011
    DNS Servers: 68.87.77.134
    68.87.72.134
    Adapter Name: {0BAA0410-CB8F-4A93-B12C-E5E4AE306A68}
    Description: NVIDIA nForce 10/100 Mbps Ethernet
    IP Address: 192.168.1.101
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sun Sep 04 03:18:25 2011
    Lease Expires: Mon Sep 05 03:18:25 2011
    DNS Servers: 68.87.77.134
    68.87.72.134
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-09-04 10:59:12.

    I have this problem in iTunes 10.7 (21). The "Go to Current Song" option exists in the Controls menu, but even when audio is playing it is disabled.

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