Itunes store app wont open
I have an 4s iphone and since the most recent update I can not open my iTunes store ap?? I have tried turning my phone off a million times, I have synced my phone to my computer to see if that would help? Sadly I did not pay an extra million dollars to get assistance from Apple. If anyone knows what to do to help me I would greatly appreciate it, kind of ***** and defeats the purpose of having a iphone if I can't purchase songs directly from my phone right?
Thanks!!!!
Hello Lar801,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Best of luck,
Mario
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I need help!!!
your gonna have to wait for a software update (or do a total reset of the phone, which you would only do if you knew that would 100% work, which it might not) sorry. i found a ton of glitches that cant be fixed without some sort of update. try this glitch: in lockscreen call any number for the emergency call number and hit call multiple times until apple logo appears. it will appear to have resprung but it will call the number you dialed. another lockscreen bypass.
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Hello there, HockeyMomClearLake.
The following Knowledge Base article offers up some troubleshooting steps for your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
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Every time I try to get onto the iTunes Store from my phone the screen flashes white for a second then goes back to my home screen, tired resting the phone and turning it on and off but still no luck. I have also tried resetting my internet connection which doesn't seem to work either.
Make sure Settings > General > Restrictions > iTunes Store: is ON
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It's just you. And the Caps Lock key on your keyboard is stuck. You should get that fixed.
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I appreciate any feedback to fix this issue.
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Try this open your music app and access the store from there first, once done then you can go to the iTunes store app, try it and see if it works
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Hi gap03,
Thanks for visiting Apple Support Communities.
If the iTunes app is quitting unexpectedly, first make sure you've restarted/reset your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Next, you may want to verify whether the issue is due to the iTunes Store connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the behavior persists, try the remaining steps in our iPhone assistant:
http://www.apple.com/support/iphone/assistant/phone/
Best,
Jeremy -
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Go to your music app (not iTunes) click on songs then click on the store button in the left corner and it should take you to iTunes. Then try going back into iTunes thru the iTunes app again.
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There isn't currently any music, films or TV programmes available in the South Korean store, so you will only see iTunes U in the iTunes store app. You can't use the US store unless you are in the US, you have to be in a country to use its store (that is in the Store's terms) - so whilst you are in South Korea you can only use the South Korean store.
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Hi usie65,
Thanks for visiting Apple Support Communities.
If you're not able to connect to the iTunes Store or iBookstore, I'd suggest the troubleshooting steps in this article first:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the steps in this article don't fix it, you may want to try the steps in our iPhone troubleshooting assistant:
http://www.apple.com/support/iphone/assistant/phone/
All the best,
Jeremy -
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I cannot open iTunes Store app on my phone. It will open for a split second and close immediately.
Hi there SarahSinisi,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
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Hi Doomtrooper,
When you updated your iPhone 4S and iPad3 to iOS6, what exactly do you mean when you can't access the iTunes store? Have you checked your connection to the network?
Please be a little more specific
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