Itunes store Background very dark, can not read information
Itunes store Background very dark, I can not read information. It is not possible, to order; I cannot reset my account questions.
New Instalation iTunes make no change of my problem.
Juergen
Did you use your latest backup to restore our information after you restored it "as new iphone"? If yes, try to set it up "as new iphone" without using the backup after that. Your backup may contain corrupt files causing your problem.
Set up as new device: http://support.apple.com/kb/HT4137 and http://support.apple.com/kb/HT3828
Restore and set up as new
Launch iTunes and connect your device.
Select the device in the source list.
In the Summary tab, click the Restore button.
Wait until iTunes has completed the restore process. If you encounter any restore errors, please see Update and restore alert messages on iPhone, iPad, or iPod touch.
When iTunes provides the Set Up Your iPhone/iPad/iPod touch screen, choose Set Up As New.Setting up your device as new will overwrite the current backup.
Similar Messages
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I tunes keeps telling me that it can not read my phone and it wants me to reset to factory setting there is nothing wrong with my phone and my computer reads the phone. What should I do I already did the restart of the apple mpbile device service.
Do an iCloud-backup, reset the iPhone and restore is from the iCloud-backup.
Let me know if it works -
When I try to purchase from the itunes store, message says purchase can not be completed.
When I try to purchase from the itunes store, I will occasionally get a message that says "Your purchase could not be completed."
Very annoying!If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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iTunes sent updates to iTunes on my computer .I just bought another audio book on iTunes on my computer It synced just fine but today I can not sync my iPhone to my computer to change out books and now I can't turn my iPhone side ways to make pic larger now it won't work. Please help please.
Thank You, Ruth Ann Dally 360-490\-8711
P,S
was going to try redoing iPhone but if it doesn't work I have a very useless iPhonePut the device in DFU mode (Google it) and restore.
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Help me, use to be able to use the App Store for free apps now since I tried to purchase a .99 app I can't do anything with the App Store. It prompting me to
That PayPal is not supported and to go to iTunes and update my payment info. I did and I still can not download any app.Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Bought a compilation CD, 2.3 hours----323MB, and want to make a copy to play in my stereo. (It has not AUX input so connecting the laptop is not an option)
First time I've done this so put in CD-R and got message to mark the playlist and then choose File--Burn list to CD.
Did so, but no choice offered under File heading like burn.
What's up? What's wrong. What to do?
PS Have just installed Itunes 10.5, which doe NOT have an accessible Help file on line, as many have reported.The store sell songs in protected AAC format, that is ALL they sell. The protection prevents a direct format change. What you can do is burn your purchase to an audio CD, that audio CD can be used in the same manner that you can use any CD you would purchase at your local store.
Any major download site is required to have protection on their files by the major record companies to slow down the chance of illegal file sharing. Napster, the store for the Zune player, all of them will have protection that puts strict limits on what you can/can't do with your purchases. Hope this helps. -
Help required please. "Itunes can not read the contents of my iphone"
Greetings all,
I know this question has been asked before and I apologize for asking again but all the solutions provided don't seam to work for me, can anyone help me please.
I am receving the message: "Itunes can not read the contents of the iPhone. Go to the summary tab In iPhone Preferences and click restore torestore this Iphone to factory settings".
Now a little about my iphone, Itunes and my laptop and what steps i havealready tried.
I have an iPhone 4 running software 5.0
My itunes version is 10.5.0.142
I know these are not the most up to date versions but I have had this issue for almost 3 months now and updating the software back then was the first step I tried. I don’t believe updating to the latest will fix this issue as updating the last two times did nothing.
Every so often after starting Itunes, The program will stop responding and will require the three finger death kill (CTRL, ALT, DELETE) to open task manager to end the task of Itunes. Once it shuts down, I restart the iTunes and it runs smoothly, apart from not reading my iPhone.
When I run a diagnostic in itunes under the help tab, I get these fail messages:
Network Connectivity test: Secure link to Itunes store fail
Device connectivity test: Under support services: Itunes helper is not running. And under ports: No iPod, iPhone or iPad found.
Device Sync test: No iPod touch, iPhone or iPad found.
*See below for full diagnostic report*
I have restored back to factory settings twice.
I have shut down and restarted both my iPhone and laptop.
I am running Windows 7 32-bit on my laptop.
I am using ZoneAlarm as my fire wall, and have been disabling it when syncing my iPhone to prevent other error messages.
The iPhone is plugged into a genuine Iphone USB cable and is plugged into a USB port not a USB hub on my laptop, I have tried plugging it into all 4 USB ports and this issue still persist. The Cable is less then 5 months old, is not frayed or damaged in any way, have also borrowed 2 other cables from friends and still the same issue.
The iPhone does not even come up in windows explorer as a digital camera.
The iPhone is NOT jailbroken
I do not live close to a so called genius bar, however I have made the journey to them on 3 separate occasions last year when I first received my iPhone for a different issue, the so called genius's could not fix the problem so they just gave me a new (refurbished) iPhone, which did not extend my warranty. I will not be taking the iPhone back to them as I believe they can not resolve many issues, this is why I am reaching out to the power of the people in the wider apple community.
I have read in other forums about ifunbox and other programs for jail broken iPhones to isolate folders “iTunesDB” and "iTunesCDB" and delete them. If this is the issue is there a way to access these files through windows explorer as my iphone is not jailbroken.
I hope I have provided enough information and someone can help me fix this issue. If I have left anything out, please let me know. I thank everyone in advance for your patience and support.
Thanks
Hoggie27
FULL DIAGNOSITC REPORT
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 001BAD14XXXXEA78
Current user is an administrator.
The current local date and time is 2011-11-16 10:04:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 230M
**** External Plug-ins Information ****
No external plug-ins installed.
The drive H: Vodafone USB SCSI CD-ROM Rev USB is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {97524DB0-B9DC-41DB-8AFA-0CE6938F7C95}
Description: PC
IP Address: (HAS BEEN REMOVED FOR PERSONAL REASONS)
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 10.143.147.147
10.143.147.148
Adapter Name: {BFF0456E-DE42-4FEF-B1FA-1EA1C5EDEE42}
Description: Vodafone Mobile Broadband Network Adapter (ZTE)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {D5511FFD-0CA8-4F62-B3CA-E90384FFCD03}
Description: Broadcom 43225 802.11b/g/n
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: PC
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-16 09:59:57.
**** CD/DVD Drive Tests ****
LowerFilters: Afc (1.0.0.2),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: hp CDDVDW TS-L633N, Rev 0300
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPhone 4 (GSM) running firmware version 5.0
Serial Number: 85107XQLA4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
< Edited By Host >Hi AM_Kidd.
Thanks for your reply.
I have done a complete uninstall and re install of iTunes and all related apple programs from my laptop through control panel, add remove programs and also by going through program files and deleting all tracers of any left over folders remove programs may have missed.
My apologies for forgetting to add this in my original post.
Thanks again -
I want to buy the movie Crazy Stupid Love but it is not available in the US, only in the UK. I live in the US but is it possible to switch the itunes store so that I can buy that movie?
It used to be in the US iTunes Store as that's where I purchased it. Often the studios will temporarily pull a movie from the store during times the movie is scheduled to be shown on TV or cable TV as the TV network has been granted exclusive access during the period. It will return to the store later.
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I want to import songs frm my Ipod to my itunes library. Songs were ripped from CDs to the ipod not purchased from itunes store...how can this be done?
You would have to let itunes rip the songs from the cd's, or you would have to copy the music from the computer which ripped cd's.
iTunes does not support transferring music from the ipod unless it was purchased from the store. -
I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?
I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
The app game that I bought for iphone is not available in the itunes store anymore. How can I get it back on my iphone 4
If it's no longer in the store then you won't be able to re-download it - do you have a copy of it on your computer's iTunes (or on a backup) that you could sync back to your phone ?
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Yes, he could not scratch it, so he took 1/2 of it off! Now I can not read the second portion of the card. HELP
What, another dumb husband?!?
Tell him to read this document: iTunes Store: Invalid, inactive, or illegible codes -
Trying to make an in-app purchase with new account information...purchase would not go thru...told me to contact the iTunes support.
Nobody on these boards can. Click here and ask the iTunes Store staff for assistance.
(101541) -
I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.
What version of iOS do you have on your iPad (Settings > General > About > Version), and is it connected to wifi ?
From Buy and play movies with iTunes Extras - Apple Support :
Here’s what you need to stream the new iTunes Extras:
Mac using OS X Mavericks v10.9.3 or later and iTunes 11.3 or later
PC using iTunes 11.3 or later
Apple TV (2nd and 3rd generation or later) using Apple TV software 6.2 or later
iPhone, iPad, or iPod touch using iOS 8 or later (You need to connect to Wi-Fi. Extras won't appear if you're connected to a cellular network.)
An active Internet connection
You can use the steps below on your Apple TV, Mac, PC, or iOS device for any purchased, HD movie that features Extras:
On your Apple TV, select Movies, then select your movie to see the Extras menu. Extras aren't available from the Computer tile on Apple TV (Home Sharing).
On your Mac or PC, open iTunes and go to the Movies section in your iTunes library. Double-click your movie. If there's no Internet connection, the Extras menu will be skipped. The movie will immediately play if you already downloaded it.
On your iPhone, iPad, or iPod touch, tap the Videos app, then tap your movie. If you're connected to the Internet via Wi-Fi, the Extras menu will appear. -
when I was talking on phone, suddenly the phone was switched off.
i tried to switch it on but it gave the message....connect to itunes for set up.
when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it to factory settings. It also said while restoring ypu will lose all media data but you can restore the contacts.
I restored the factory settings....the phone was on recovery mode...it was verified by itunes and all that..but in the end it again said that iphone has some problem and can not function right now.
after that when ever i connect it with itunes, it gives the message, it can not activate the iphone further, try again later or contact customer service.
What to do now?????? Customer service people say..it is hardware problemIf it's a hardware problem, then the phone will need to be replaced.
There is no magic that can fix a hardware problem.
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