Itunes store charged me for re-downloading purchased content
i downloaded a music video a few weeks ago (taylor swift: you belong with me)
i still have the receipt in my email. then, unfortunately, someone stole my ipod. so, i re-downloaded it again from itunes and clicked 'buy' button. unfortunately, my credits ($36+) was decreased (now $34+). well it has to be free for re-downloading because i purchased it already. i want my $1.99 back.
it is well state that you pay for a single download (http://support.apple.com/kb/HT1469). it is your responsability to create your own backup with the only exception of app store.
you should have contacted Apple Support before taking for granted that you can redownload your purchases. given said that, you can still try to contact Apple Support to explain your mistake and see how the can help you.
since it is a fact that Apple only gives you one download when you purchase, you not get any more help in this forum. good luck,
Similar Messages
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ITunes store charged money for no apparent reason
I have an iPhone 4 associated with the above mentioned Apple ID.I had my MasterCard credit card as a payment option, to my shock I recently noticed that on 1st,2nd & 4th Oct 2013 I have been charged Rs 55,Rs. 5400 and Rs 5400 respectively without my approval or consent. Even I didn't get any Apple order receipt on my email. On checking my purchase history in iTunes store, it’s not showing up any paid purchases yet my credit card statement is showing the purchase details with Merchant name as "APPLE ITUNES STORE-INR", since then I have removed my credit card as a payment option. Any help will be appreciated.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle. I would still recommend changing your Apple ID password just as a precaution, though.
Regards. -
Dear iTunes support,
I have a question, why itunes store charge me afterI download free game for my kid. Game it's said FREE Game. then my daughter 4 years old played the day after that I got email from itune store charge on my credit card. It was happen 4 times already and cause alot of money too. I will not pay all this bills. I'm so upset why Apple let it happen to customer, that is look like all game sneaky to get money from people especially my daughter 4 years old she can't read you will charge money on that game?, I'm a mother who download Free Game and I didn't play attention while she playing. So the receipt I want refund money back from your company.
receipt no.173020047946 amount $72.95 date 06/19/11
receipt no.124018257710 amount $58.94 date 04/25/11
totall I want my refund back is $131.89
That two bills I need my money back to my credit card.
Thank you.You are NOT addressing Apple here at all.
We are all itunes users like you.
There is no phone number to call.
You let your daughter play with your iphone and continue to buy and you think it is somehow Apples fault?
You can set the restrictions that will stop anyone from making these purchases. You have obviously failed to do this. This is your fault. Not Apples. -
iTunes has charged me for buying the Manga Browser, Downloader & Reader TWICE. I would like my money back.
I would like to cancel the Lite version and keep the 2.2 version.We're just fellow users here and cannot help with this type of problem.
Contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
tt2 -
How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable? The albums show as purchased on the iTunes store, but not available to download to my authorized device. I also have albums that appear in my library, but are not able to be added to my iPod from my computer
When you download something from the iCloud, it is a brand new licensed copy. Your iCloud account just contains a notation that you have this app. It isn't storing an actual copy of the app from your Mac.
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I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?same here but i cant purchase a movie or anything
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I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)
Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy -
Why are there itunes store charges on my credit card when there are no purchases under my itunes account?
Have you added or changed your card details on your account and they are temporary store holding charges ?
Unknown charges : How iTunes Store charges might look on credit and debit card statements -
i didnt have issues with itunes before...but pc asked to download new version. i did. when i click itunes i get my original music, but when i click store...i get nothing. i watched tutorial....but still cant open itunes store. im looking for music to buy.
Hello bogley
Check out the article below for troubleshooting access to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Being charged twice for in app purchases with MY SINGING MONSTERS
this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards HenshootenWe're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
HT204088 I'm charged thrice for a single purchase.Kindly let me know what to do??
I'm charged thrice for a single purchase.Kindly let me know what to do??
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
Can't download purchased content. "Unable to check for available downloads"
I can no longer download purchased content. Each time I check for available downloads I get an error message that says "Unable to check for available downloads. The iTunes Store is temporarily unavailable. Please try again later."
The screen says I have 17 itunes downloads available but cannot download them. The most recent purchase I am not able to download is Season 3 of Dexter in standard def and some other season passes. This is really annoying; I already paid for the content and am not able to watch it...After sending two e-mails and recording a screen-cast video solved the problem.
Source: http://posterous.thisux.com/fixed-itunes-9-error-unable-to-check-for-avai -
ITunes Store claims I have already downloaded the SD episodes???
Hello,
Last week I purchased Fringe Season Two HD on my AppleTV. As they were downloading I went to the Purchased section in the iTunes Store on my MacBook and downloaded the first two episodes in SD.
Yesterday, I tried to download more SD episodes but I was told I had already downloaded all the SD episodes to that computer. I hadn't though.
I have just tried to download them on my iMac, but I get a "search had no results" message, except for HD episodes.
I was going to try download them on my iPhone, but I do not know how to download SD episodes.
Can anybody help?You'll need to download the SD episodes through your Purchased page.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you'll see the Downloaded icon grayed out, this means you already have the episodes on your computer. You just need to help iTunes locate the files.
No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
This article may also be helpful:
Instructions for finding missing music and video downloads
http://support.apple.com/kb/TS1408 -
HT3702 I was mistakingly charged twice for an app purchase. How do I fix this?
I was mistakingly charged twice for an app purchase. How do I fix this?
Hello there, jm1992.
This Knowledge Base article provides the information you need to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
How can I force ITunes store to demand a password before purchases?
A certain teen offspring of mine is ordering ITunes songs at will and regardless of cost or my warnings for her to stop. It's set up so you just go into ITunes store and order, i.e. it bypasses any password question. How can I force the process to demand a password which I have already set? This way she would have to ask permission from me, and I can decide yes or no.
Remove your CC info. Re-add it when you want to purchase then remove it immediately after.
Also, change your iTunes password and log out of the iTunes store.
It's set up so you just go into ITunes store and order, i.e. it bypasses any password question
Select the iTunes store in iTunes.
Log out of the iTunes store.
Find any item to purchase (or download free) then click on Buy.
A window will pop up and ask you to log in to the store.
Uncheck *Remember password for purchasing*. This will require a password a when you make a purchase. If you have removed your CC info, that will also need to be input to make a purchase.
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