Itunes store connectivity issues

I am new to itunes. I have never connected to the store, however, I recently downloiaded version 8 and attempted to access the itunes store and received multiple errors. Specifically: "iTunes could not connect to the iTunes store unkown error -3212 and unkown error -11222" The term used was check your network connection and try again. Since I have read the previous posts, I must admit I'm a fairly pc illiterate. Any help would be greatly appreciated.
Thanks

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store. If none of what you read in those articles makes sense to you, you may want to recruit a friend or family member who's more experienced with computers to help you.
Hope this helps.

Similar Messages

Is there an iTunes / store connection issue today?

Been trying to connect to the store this morning both for iTunes and app store and it won't connect on any of my devices.
Is the site experiencing problems?

I have having the same problem with the American store. Seeing all the posts seems to indicate that there is a potentially widespread problem. Especially so as it is affecting both UK and US customers. I wanted to get a movie but guess I will continue catching up on my Dave Gorman podcasts which I am streaming from iTunes without issue. I was able to make a purchase a few hours ago although I did have to renter login info once or twice.

ITunes Store connection

Suddenly I can no longer connect to the iTunes Store. I have accessed the Windows firewall and checked off iTunes. I have downloaded the latest software numerous times and restarted my computer.I still can not connect. Any ideas?

Hey Rooney68,
What happens when your computer tries to connect to the iTunes Store? Does it give an error message?
These articles may resolve the issue.
http://www.apple.com/support/itunes/store/connect/
http://docs.info.apple.com/article.html?artnum=300870
Jason

Why won't the iTunes store connect on my pc?

Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Is the iTunes Store having issues? I can't download an app.

Is the iTunes Store having issues? I can't download an app. I keep getting a message saying can cot connect to iTunes.

Yes. A number of posts on this topic in the other forums
Jim

Itunes store connectivity error (0x800b0101)

Itunes store connectivity problem, error code: we could not complete your itunes request. An unknown error occurred (0x800b0101)
Please help i want to activate my iphone 4 through itunes 6

I am facing these error ....
Message was edited by: montys

Cannot connect to iTunes store, longstanding issue

I have not been able to connect to the iTunes store for quite some time now, at least 5 months. It hasn't really mattered to me since I haven't needed to purchase or rip anything for a while, but in light of christmas, now I do!
Everything in iTunes works fine, my internet is normal, I just cannot connect to the store. I also have zune software on my computer and I have not been able to connect to the marketplace for the same amount of time. i suppose that because both of these issues are arising and i have fine internet connection, iTunes is likely not the issue, and my computer probably is. This being said, and though I have tried to find the solution to this issue elsewhere on the internet for a bit now, I still can't figure it out.
tl;dr: can't connect to itunes store, it's happened for a while, internet is fine, so what's wrong?

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

Cannot access iTunes Store - "connection timed out" or "secure connection failed" issues.

If you are having problems connecting to the iTunes Store to:
(a)     activate a new iPod, iPhone or iPad; or
(b)     re-activate an existing iPod. iPhone or iPad after upgrading the OS for the device,
then hopefully this article will assist.
It is assumed that have encountered the following problem. When you connect your device to your PC the device is recognised by iTunes, but the main window simply displays the name of the device (e.g. iPad). The progress bar at the top says "accessing the iTunes Store", but it stalls and eventually there is an error message saying something like "connection timed out".
There are a number of variants of this problem, but the common thread is that your device is unable to access the iTunes Store to authenticate a new device or after upgrading the OS on an existing device.The first recaction is to check that your Internet connection is ok and that that "itunes.exe" a not being blocked by your Windows or third party firewall settings, but the problem persists.
Having recently experienced this problem and scouring the Internet for a solution, I eventually solved it using the following approach:
(a)     Check that you are connected to the Internet (i.e can browse the web).
(b)     Open iTunes and choose "Run diagnostics" from the help menu and then select the "networking connectivity" option (uncheck the other options) and click "next" twice. A report will show the results with a "green" or "red" dot next to each item. You should see a "green" dot next to the first two items ("Network interfaces verified" and "Internet connection verified"). However there will probably be a "red" dot next to the third item "Secure link to iTunes Store verified".
The important thing to note is that a secure connection could not be established. This is an indication that your wireless security is the problem. It does not satisfy the security level expected by the iTunes Store. It seems that an unsecure connection or one using outdated encryption (such as WEP) is no longer sufficient for the iTunes Store. This may be why the problem has emerged with the most recent versions of iTunes. The now widely used wireless encryption standard WPA or WPA2 is expected.
So you need to check your router wireless security settings and, if you have a PC that uses a wireless connection to the router, make sure its settings match. The following is a guide bearing in mind that there are many different types of routers and Windows OS.
Router
TIP: If you have a wireless connection from your PC to your router, then check your PC wireless security options first to see that "WPA" or "WPA2" are available (see below) as it will be a pain to change your router settings only to discover that your PC does not have the same options.
(a)     Most routers can be accessed using your web browser by typing in the router's address (e.g. http://192.186.1.1). If you don't know the address look at the mannual that came with your router as it will tell you how to do this.
(b)     Once your browser displays the router interface you may be prompted for a username and password. These may be the default factory or ones that you have created previously. If the username or password has not been changed, but you don't remember of know what they are again go to the mannual that came with your router as it will have that information.
(c)     Assuming that you are able to access your router interface, look for the "wireless" tab or menu and a sub-menu or option for the "security settings". They'll be there somewhere. Once you find the security options you can select the encryption level. As stated above, you should choose "WPA" or "WPA2". You will then be asked to create a network key which can be anything with the required number of letters and/or digits.
(d)     Once your finished write the settings down (including the key) as you will need them for your PC if you have a wireless connection to the router. Save the changes (if prompted to do so) and re-boot your router.
PC Wireless
(a)     Again the appoach that you need to take will depend on your OS (XP, Vista or Windows 7), but generally speaking if you go to the "network" on your PC there will be the option to highlight it and right click or choose a "properties" item. I vaugely think this can be done in XP by right clicking the wireless icon in the taskbar and navigating to the dialogue box that shows your network. In Windows 7 you will need to go to the "Network and Sharing Center" and then choose "Manage wireless networks".
(b)     At some point (sorry to be vauge) you will find the wireless network security options for your network. Select the same level of encrytion ("WPA" or "WPA2") and type in the same network key that you chose for your router. Save the changes and your wireless connection should come to life. If not then make sure that you have put in the correct settings before freaking out.
Back to iTunes
Once you are connected to your router again (wirelessly or by lan), then plug in your device and open iTunes. As before it will try to access the iTunes Store, but hopefully you won't have any problem establishing a secure connection and you'll be up and running.
Best of luck!

Something is still blocking iTunes, do you have any other firewall installed?
When you say you removed Norton, to you mean you uninstalled it. An uninstalled Norton security product can still bock iTunes as some of it is left behind.
Several people have found that using the Norton Removal Tool to remove all traces of Norton fixes this problem.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument

Store connection issues after upgrading to newest iTunes version

When I upgraded to the newest version of iTunes, I cannot connect to the iTunes store. My internet connection is fine. Has anyone had this problem?

There are problems with the App store after iOS 6. See:
https://discussions.apple.com/thread/4319809?tstart=0
What happens when you try to use the YouTube app?

APPLE PLEASE FIX THE ISSUE WITH ITUNES STORE CONNECTION PROBLEM..PLEASE..

Allot of people are having major problems both Mac and Windows users..cant connect or major Lagging problems..

Allot of people are having major problems both Mac
and Windows users..cant connect or major Lagging
problems..
Have you tried contacting your ISP to see if they can talk you through a trace from your computer to phobos.apple.com?
Some people with AOL were having problems and it turned out that their tracelog revealed connectivity issues.
You say that a lot of people are having problems but I'm not having any problems up here in Canada connecting and I had no problem yesterday or on friday. I have had problems in the past but I assume that it was network issues on the ISP side since I had problems connecting to some other sites as well.

Double everything and no iTunes Store connection!

Hi! I had a problem with iTunes not connecting to the internet. Googled the problem and was promted to check my firewall - iTunes is ticked under exceptions so that's not it. Uninstalled and reinstalled iTunes following the instructions on Apple help but I think I've made it worse! It still won't connect to the internet (despite my PC having no issues) and now it's listing two of everything, and some files are missing. When I check the files via explorer there is only one of each, and if I delete one of the duplicates, the remaining one won't play? Not too bothered about iTunes store but reluctant to sync my iPod again until I know I won't get two of everything! Help!

Hi! I had a problem with iTunes not connecting to the internet. Googled the problem and was promted to check my firewall - iTunes is ticked under exceptions so that's not it. Uninstalled and reinstalled iTunes following the instructions on Apple help but I think I've made it worse! It still won't connect to the internet (despite my PC having no issues) and now it's listing two of everything, and some files are missing. When I check the files via explorer there is only one of each, and if I delete one of the duplicates, the remaining one won't play? Not too bothered about iTunes store but reluctant to sync my iPod again until I know I won't get two of everything! Help!

Help with Itunes store connection

Hi
I have recently downloded version 7 of Itunes but am having problems accessing the Itunes store when I click on it the following error message appears
Itunes could not connect to Itunes Store. The network connection was reset make sure your network connection is active and try again.
Please help

Hello
I had exactly the same problem. I tried all of the above suggestions but the problem persisted. I contacted my ISP (Tiscali) and got this response from them. The first suggestion worked for me after I had rebooted. The steps must be performed in sequence:
Step : 1 Check SSL & TSL settings
Step : 2 Add port 80 and 443 if you have installed Norton Internet Security
Step : 3 Add "ituneshelper.exe" to the list of allowed application, if your computer is installed with Windows XP Service Pack II
Step : 4 Perform some advanced troubleshooting steps
# Step 1 : Ensure the SSL and TSL are checked #
1. Start Internet Explorer.
2. Click Tools/Internet Options
3. In the Advanced Tab scroll down to Security and make the that SSL 2.0 and TSL 1.0 are checked.
# Step 2 : If your computer is immunized with Norton Internet Security #
If you are using iTunes 6.0.4.2 and have Norton Internet Security installed then make sure that Ports 80 and 443 are added. You can perform the following steps to add the ports:
iTunes must connect to the Internet to download music from the Music Store or get CD track information from CDDB. Norton Internet Security or Norton Personal Firewall may block iTunes from doing these things.
To set up Norton Internet Security or Norton Personal Firewall to allow iTunes to connect to the Internet, check for a program rule for iTunes. Set the rule to permit all. If no program rule exists for iTunes, add a rule.
To check for an existing program rule for iTunes
1. Start Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, scroll through the Manual Program Control window until you find iTunes.
5. Do one of the following:
* If you find iTunes, then verify that the Internet Access setting is Permit All. If it is set to Deny, then set it to Permit All.
* If you do not find iTunes in this list, then you must add a program rule to allow iTunes to access the Internet.
To add a program rule for iTunes
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Personal Firewall.
3. Click Configure.
4. On the Programs tab, click Add.
5. In the Select a program window, browse to iTunes.exe.
6. Click Open.
7. In the Program Control window, click Permit All, then click OK.
8. Repeat steps 4–7 for iTunesHelper.exe.
9. Click OK.
# Step 3 : If you are using Windows XP Service Pack II : #
In case you are using Windows XP Service Pack II then make sure to unblock the ituneshelper.exe. Please perform the following steps:
1. Start Control Panel - > "Security Center".
2. Selected firewall/program permissions, scrolled down to the "ituneshelper.exe" and changed the pull down menu from block to allow.
# Step 4 : Perform Advanced Troubleshooting steps #
In case issue persists after performing all the steps, I request you to visit the following link and perform some advanced steps:
http://docs.info.apple.com/article.html?artnum=300870
Note: The link above will take you to a non Tiscali's Web site. Tiscali does not control and is not responsible for information outside of the Tiscali's Web site.

Slew of Problems with iTunes--Bonjour Service, Ipod Touch Recognition, iTunes Store Connectivity

As per the title, the problems are getting quite serious and annoying.
I have an issue with the Bonjour service not being recognized (mDNSresponder.exe doesn't appear to be running) and consequently sharing not working, an inability to connect to the iTunes store (as shown in the above diagnostic report), and an inability for iTunes or my laptop to recognize the iPod Touch. On any other PC here, it's perfectly fine.
The following is a diagnostic report with conflicting information:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. N61Jq
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 2.0.2.0
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CAB9C0F41E018
Current user is not an administrator.
The current local date and time is 2012-03-17 10:49:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6570M/5700 Series
**** External Plug-ins Information ****
Plug-in Name:         mmkeys.dll
Plug-in Loaded:      Yes
Plug-in Version:      Unknown
Plug-in File Version:              Unknown
Plug-in Path:           C:\Users\Milan\AppData\Roaming\Apple Computer\iTunes\iTunes Plug-ins\mmkeys.dll
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {5D75EB69-A527-4AED-B6A8-3139B2AB4F1E}
Description:            Microsoft Virtual WiFi Miniport Adapter
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 19:00:00 1969
Lease Expires:       Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:        {CD25755F-0D10-4EA0-9C72-A488B6BA4434}
Description:            Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address:             192.168.1.136
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Sat Mar 17 09:41:08 2012
Lease Expires:       Sun Mar 18 09:41:08 2012
DNS Servers:         192.168.1.1
Adapter Name:        {1867589A-E290-4BB5-BCCD-A89F57BA7C93}
Description:            Bluetooth Personal Area Network
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 19:00:00 1969
Lease Expires:       Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:        {DAFC4586-8644-495B-A4F9-41C555FB9994}
Description:            Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 19:00:00 1969
Lease Expires:       Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-02-27 20:13:16.
**** Device Connectivity Tests ****
iPodService 10.6.0.40 (x64) is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number:       6U846T8B3R0
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
As you can see, there are many problems here. Quicktime is apprently unavailable, when it's installed. iTunes doesn't recognize me as an administrator, when the account is indeed an admin (and can perform administrative actions).
Connection to the iTunes store is unsuccessful, when iTunes is enabled in the windows firewall. All the services iTunes needs to run, are running successfully. The sole exception being Bonjour, which iTunes doesn't seem to realize is running. I've verified the service to be running, and have restarted it. Additionally, mDNSresponder.exe is not running under task manager. Manually starting it from Bonjour's file directory doesn't work, either. I've changed my "hosts" file, and still no luck. I've also changed a couple of Internet Explorer internet properties, and the unsuccessful connectivity doesn't change. I've reinstalled the whole line of Apple software, without a change in results. Reboots are just as unsuccessful.
Ultimately, my problem is neither iTunes nor Windows recognizes my iPod Touch, whereas my old Nano used to work fine. On other computers, iTunes is fine. The problem is on this one, and whether it's an Apple or Windows problem, I don't know. Hopefully someone here can help me out, as I would be immensely appreciative.

One step forward?
I'd like to doublecheck something you mentioned earlier:
I've verified the service to be running, and have restarted it. Additionally, mDNSresponder.exe is not running under task manager.
When you were in the processes tab, did you have "Show processes from all users" checked, as per the following screenshot? (mDNSresponder.exe runs under SYSTEM, so you don't see it in there unless that box is checked.)

TS1368 Itunes store connection

hi,
i cannot connect my itunes store. my connection is good and i tried to connect it again and reinstalled but still it is not working.it is the latest version and my windows 7 is up to date. please solve my problem.

Well after several tries at removeing and re-excepting itunes in firewall, still not able to log on.
But if I turned off the firewall completely, than I was able to log into itunes store.
This was not an issue till this last update that changed itunes in more ways than one.
In the firewall I had allowed ring tones. That worked as well.
Hope this helps others with the same problem.

Itune Store Connection Problems

I downloaded the latest itune update yesterday morning (7/31) and now I am unable to connect to the Itune store.
I have done all the diagnostic checks suggested but still having problems connecting can anyone help?

you have probably tried this already, but restarting seems to solve many of the 7.7.1 issues.

Itunes store connectivity issues

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