Itunes store crashes my vista computer

Hi All, your help needed.
I run vista on a fujitsu siemens laptop.
If I open iTunes (latest version) all is well but when iTunes tries to open the iTunes store the entire computer crashes (not just iTunes). Just before the crash you get some thin white horizontal lines across the screen.
Some yellow writing appears on a blue background. It disappears very quickly so it isn't really possible to read the whole page, but it says something about 'bios'. Then it restarts.
If I disconnect from the internet, making it impossible to connect to the iTunes store, then iTunes seems to work fine.
The only time this has happened before was when I tried to open the films section of the iTunes store. I updated iTunes and it seemed to fix it.
I removed iTunes using 'add or remove programs' and reinstalled iTunes from the Apple website. But the problem persists.
I had a problem before of the computer crashing when I tried to download stuff from the internet, whether or not iTunes store related, but it seemed to fix itself after an update of Vista.
Sick and tired of spending valuable time sorting out vista problems.
I hope you can help
Peter

Some yellow writing appears on a blue background. It disappears very quickly so it isn't really possible to read the whole page, but it says something about 'bios'. Then it restarts.
Let's try slowing that blue screen down so we can get a better look at what it is saying.
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
With that setting in place, does the blue screen persist for a while? If so, what numerical and text codes are you getting with it? (ie 0x\[zeros/letters/numbers] CAPSANDUNDERSCORES)
If the blue screen mentions a specific file (for example, “ati3duag.dll”), let us know what that is called too. (Exact spelling, please.)
Here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages

Similar Messages

  • I keep getting the following message every time i plug in my Iphone to Itunes on my windows vista computer  Itunes was unable to load data class information from sync services. reconnect or try again later.  any suggestions pls  Mario

    I keep getting the following message every time i plug in my Iphone3gs to Itunes on my windows vista computer
    Itunes was unable to load data class information from sync services. reconnect or try again later.
    any suggestions pls
    Mario

    The article says that I should upgrade to the latest iTunes. I am on the latest iTunes version.
    If you could read just a tiny little bit further, under the "Additional Information" section immediately after that, it says:
    If you are still experiencing this issue when syncing, or have not installed Xcode 4 and get this alert:
    Follow the troubleshooting steps in Mac OS X v10.5, v10.6: Resetting the SyncServices folder.
    If the issue is still unresolved, follow steps in Sync Services: Advanced troubleshooting for contact and calendar syncing.
    Have you tried those measures?

  • Games and music in ITunes on the VIAO. When I try to sync them to the ITOUCH or the IPAD I get a message that I am not authorized-.Go to the ITunes Store and Authorize this computer.

    FIRST there are some games and music in ITunes on the VIAO. When I try to sync them to the ITOUCH or the IPAD I get a message that I am not authorized….Go to the ITunes Store and Authorize this computer. I have completed this procedure several times and receive back the message you are authorized on this computer and I have authorized 2 of 5 devices allowed.
    Why am I not able access the games and music on my machine? How can I sync these items to my ITOUCH and MY IPAD
    SECOND How do I move my music and Games from ITUNES on the G5 to TUNES on the PC so I am able to sync those items to my devices.
    I have inherited my wife’s Laptop a:
    SONY VIAO
    MS Windows XP Home edition V 2002
    Service Pack 3
    ACPI Uniprocessor PC
    Owner dvkpqpg2.
    ITunes 11.01.1.12 updated 12/8/12
    I am both a PC and ITunes Rookie.
    I have some MAC experience and presently use a:
    Mac Dual PowerPC G5
    OS 10.4.11
    2.5GB DDR SDRAM
    ITunes 9.2.1
    ITOUCH MC011LL
    64 GB----57 GB avail
    iOS 5.11
    IPAD MC954LL
    iOS 6.0.1
    16 GB----37 GB avail

    If you want the ability to add music from multiple libraries see this thread.
    If you no longer have access to the computer that has your original library then see Recover your iTunes library from your iPod or iOS device.
    tt2

  • HT1819 Podcasts that I had subscribed to with my old computer are invisible in the Itunes store with my new computer. The error message says the podcast is not available in the US. Yet I can still download them on my old computer. How can I fix this probl

    Podcasts that I had subscribed to with my old computer are invisible in the iTunes store on my new computer. The error message says the podcast is not available in the US. Yet I could still download the podcast on my old computer before I switched. How can I fix this?

    Hello, ted_marx38. 
    Thank you for visiting Apple Support Communities.
    The most common cause for this issue would be media present that is purchased with another Apple ID.  When prompted to authorize the computer it may show a different Apple ID.  If this is the case, the computer will need to be authorized for this Apple ID.  The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Cheers,
    Jason H.

  • Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

    Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

    Hi,
    Do you have iTunes 11 on your imac? What OS X do you have?
    Jim

  • ITunes store crashing on iOS7

    iTunes store crashes on launch on iOS7 for iPhone 5. Is this a known bug or and is there a fix. Want to give Apple some money in exchange for some music but unable to do so ;-)

    Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
    Then test to see if it solved the problem.

  • UK iTunes Store crash on iPod Touch

    Hello.
    Could someone in the UK who is using v1.1.3 of the iPod Touch software please check the following to see if you get the same error that I do:
    1) go to the iTunes icon to enter the iTunes Store
    2) go to the Genres tab
    3) go to the More Genres entry
    4) select Classical
    Does the iTunes Store crash on your iPod Touch like it does on mine?
    Thanks.

    Hello, 
    Yes it does crash for me; good find.
    I've left feedback:
    http://www.apple.com/feedback/ipodtouch.html
    cheers
    mrtotes

  • After upgrading to iOS 8.2, my iTunes store crashing after selecting 'Films'.

    When I open iTunes store and select 'Films', iTunes store crashes while loading. It is working fine on Music, Search, Tones filters. I think it started happening after upgrading OS to iOS 8.2.
    I am on wi-fi.

    Hello Wexxwoxx,
    Welcome to the Apple Support Communities!
    I understand that after you updated to iOS 8.2, while typing a message your iPhone seems to be locking itself. In this situation, there are a couple of different troubleshooting steps that I would recommend. 
    First, I would suggest closing the Messages application completely by using the instructions in the attached article below. 
    Force an app to close in iOS - Apple Support
    After the Messages app is closed, I would recommend resetting your iPhone using the instructions in the next attached article. After the reset, open Messages fresh and attempt to use as you normally would. 
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    Have a great day,
    Joe

  • Cant connect to itunes store from my new computer at all!!! HELP!

    i have not been able to connect to the itunes store from my new computer since i got it for christmas last year! i have tried just about everything and i was about to give up. i have flushed the DNS, enabled itunes through my windows firewall, unchecked the proxy settings in my internet explorer, made sure my time zone and date is correct, and im running out of other options!! can someone please help me or have any other ideas to get me into the itunes store????? HELP IS GREATLY APPRECIATED!!!!!!
    -rachel

    I had this problem just the other day it took me a few day to figure it out but what I did is go to setttings and click store then sign in . It then told me that I have to review payment option. Theer should be a option none in payment options but if there is not put in a credit card then conferm it then when your done you can take off your credit card option

  • The new U2 album shows purchased via the itunes store on my windows computer, but doesn't appear in my library

    the new U2 album shows purchased via the itunes store on my windows computer, but doesn't appear in my library

    On your Windows computer, go to the iTunes Store. On the right column of the iTunes Store under QUICK LINKS, you'll see an option called Purchased. Click on that and you'll see all items that are tied to your iTunes Store account. You should see the U2 album there and you can download it from the cloud. You'll now have a copy stored on your Windows computer.

  • ITunes Store crashing in iTunes 10.7

    Hello.
    I am using iTunes 10.7 on a 64-bit Windows 7 laptop. Since Wednesday iTunes has been crashing whenever I try to enter the iTunes Store. I get the message:
    "iTunes has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    Of course, Windows cannot tell me what the exact problem is, and has NOT notified me about a solution. I have absolutely no idea why this started happening because it was working perfectly fine before Wednesday. Extremely frustrating!
    I've tried rebooting the computer, running the program as an admin and moving the file QTMovieWin.dll. All of these were suggested by people here, and all have failed.
    However, there is one thing I can do. Since I installed iTunes in 2012, it has not been "properly installed" (whatever that means), so will uninstalling and re-installing work? I have been very reluctant to do this because it is very likely that I will lose my library of music and will have to recreate it from scratch if I do so.
    What more can I try in order to get rid of this error? Thank you.

    Hi Eternities,
    So iTunes stops responding and Windows gives the error.
    There are a couple articles I would check out for iTunes hanging.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
    The first has more general troubleshooting and the second more detailed steps for conflict isolation.
    Best Regards,
    Nubz

  • Can I transfer music bought in the Irish itunes store onto my new computer even though my account is now registered to a UK credit card?

    I am from Ireland and bought the majority of my itunes library in the Irish store before I moved to the UK. The account is still the same however the country in which I am using itunes store is now different (e.g. I was using the Irish store with an Irish card and now I'm using the Uk store with a British card). My old computer crashed erasing the library but I still have it all on my iPad. If I plug my iPad into my new computer and itunes asks me to transfer purchases, will the Irish songs transfer or will my library get erased and ill just be left with the 100 songs I have bought while living in the UK?

    You'll need access to your brother's Apple ID account name and password to transfer his purchases from the iPod to your own iTunes library.  Purchased made with one Apple ID are permanently tied to that Apple ID.  You won't be able to move or add them to your own Apple ID account.
    B-rock

  • HT1848 how do i sync  scrabble purchased from itune store on a different computer which is also authorized to my new computer

    how do i sync scrabble which I purchased on vista windows from itunes store and now i am having a new computer which is windows 8 . please help me?
    thanks

    Follow the instructions in the article you asked this question from, or those in this one.
    (82283)

  • Cannot connect to itunes store-with Windows Vista

    I downloaded itunes 7 and thats when my problem started. From itunes store I click on account to create a new account because my aol account is expired. When the connection is attempted an apple itunes error screen comes on that says "Your request could not be completed". "Make sure your computer's date is set correctly and that it accepts cookies from the itunes music store. For detailed solutions to solve the issue, click "more info". When I do that I get instructions to make sure cookies can be accepted. I have already checked my Internet Explorer settings and added the itunes music store to my "always trusted" websites. The second instructions have me hung up. It says to go into control panel, date and time, and click on "internet time". Then to synchronize with an internet time server. When I try to do that with each server listed, I get errors. "An error occured while attempting to synchronize with the server" time.windows.com or any of the others as well. I have tried a thousand times over and I cannot get synchronization. Is this what is really stopping me from connecting to the itunes music store? When I went to Windows Vista help, Microsoft says that Vista Home Premium Edition does not have sync capabilites. PLEASE HELP! I hope someone has encountered and solved this problem. Thanks.

    Same Problem
    When Vista Parental control is On - It is not possible on my daughter's account to access Itunes Store.
    No problem to launch itunes .... but no access to itunes store.
    I have no restriction in the parental control about application. I authorised in the web list what I found on some forums ... I authorised in internet settings also these sites .... Still impossible to access ...
    If I turn off parental control ... No problem it works but I don't want to disable this functiun ...
    Please Help

  • ITunes store crashes iTunes on Windows 8.1

    I recently updated windows to windows 8.1, and since doing that whenever I go to the iTunes store, iTunes crashes. I have no problem playing my music and such, but whenever I go to the store it says the program has become unresponsive and must close.
    I've reinstalled iTunes, made sure that everything is up to date, and the works. I'm guess I'm just wondering if anyone else had this problem after upgrade and what they did to fix it.
    Thanks!

    Just found the answer
    Try adding C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH
    iTunes tries to use QTMovieWin.dll and that the file is in the directory
    Guide to add a PATH:
    Windows 8
    Drag the Mouse pointer to the Right bottom corner of the screen
    Click on the Search icon and type: Control Panel
    Click on -> Control Panel -> System -> Advanced
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    Close the window.
    Windows 7
    Select Computer from the Start menu
    Choose System Properties from the context menu
    Click Advanced system settings > Advanced tab
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    Windows XP
    Start -> Control Panel -> System -> Advanced
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    Close the window.

Maybe you are looking for