ITunes Store Crashing iTunes

I have updated to the new version of iTunes and whenever I try to access the iTunes Store it crashes iTunes.
This started happening after the new download was installed.
When I click on the store icon iTiunes behaves as usual with the bar filling up with blue but when the bar fills up iTunes crashes.
It only seems to do this on my administrators account too - which is odd.

I'm having a very similar problem to this. I downloaded 8.0.1, and now iTunes tries to connect to the store upon startup, and crashes shortly thereafter. iTunes is now completely unusable. I'm using Mac OS 10.4.11.

Similar Messages

ITunes store crashes iTunes (on Windows 7)

Hello,
When I try to access iTunes store, then iTunes crashes with an unexpected error.
It's the latest version of iTunes.
I tryed to reinstall it, unlink the PC and link it with my apple account ... unsolved problem.
Thanks for your help.
Regards.

"You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
See in: https://discussions.apple.com/thread/5252205?start=15&tstart=0

ITunes store crashes iTunes on Windows 8.1

I recently updated windows to windows 8.1, and since doing that whenever I go to the iTunes store, iTunes crashes. I have no problem playing my music and such, but whenever I go to the store it says the program has become unresponsive and must close.
I've reinstalled iTunes, made sure that everything is up to date, and the works. I'm guess I'm just wondering if anyone else had this problem after upgrade and what they did to fix it.
Thanks!

Just found the answer
Try adding C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH
iTunes tries to use QTMovieWin.dll and that the file is in the directory
Guide to add a PATH:
Windows 8
Drag the Mouse pointer to the Right bottom corner of the screen
Click on the Search icon and type: Control Panel
Click on -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Close the window.
Windows 7
Select Computer from the Start menu
Choose System Properties from the context menu
Click Advanced system settings > Advanced tab
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Windows XP
Start -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Close the window.

Accessing the iTunes Store crashes iTunes (Windows XP)

I run iTunes on XP. Over the last month, I can open iTunes just fine. But as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Usually, it will crash when I get to the halfway point of opening the store. Upon rare occasion, I can get to the point of searching, but as soon as I choose a result, iTunes crashes.
I had this to happen one time before and it resolved itself. It happened again a couple of months ago and I followed the Apple approved steps to cleanly uninstall and reinstall all products related to iTunes. It worked for a couple of weeks and started up again.
Additional facts: Podcasts update just fine, as long as I don't try to go to the podcast site. Also, I have Safari installed and it also crashes almost immediately when opening.
I really need to find the root cause, especially if Apple wants me to buy anymore stuff from the store!

I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Hmmmm. If we can trust the second sort of message, you've got a problem with your Apple Application Support.
What version of iTunes are you currently running, Cha?

Installed Itunes 11.0 on Windows 7 64-bit / Itunes store crashes app completely

Hello
I Installed Itunes 11.0 on Windows 7 64-bit and I can download podcasts and it will sync,
but after downloading app updates and clicking done,
Itunes crashes immediately when it tries to access the itunes store.
If I try to access the Itunes store though Itunes at any time it crashes. CrashTunes?
Ninetynine percent of the time I don't want to go to the Itunes store ...
I want to sync my updated pocasts and updated apps to the phone and leave.
not half-sync my phone, crash and repeat until I get the timing right,
then have to break more traffic laws that usual to get to work on time.
Sorry for the vent,
Thanks for your time to any of those who help,
Bobby

After numerous calls with Apple support, I finally got it working
For me, the problem was the following:
1. Make sure that Internet Explorer is your standard browser for windows (if not...make it)!
2. In Internet Explorer go to "Internet Options" then "Advanced"
3. In the list scroll down to "Security" and UNCHECK "Check for server certificate revocation"
4. Make sure that (a bit further down) "Use SSL 3.0" and "Use TLS 1.0" are CHECKED.
5. Delete the "SC Info" folder once again...
6. Run iTunes in Admin-Mode
After that, I was able to activate my computer and I changed my browser back to Firefox afterwards...
Hope that will help you too !!
Cheers

Itunes store crashes my vista computer

Hi All, your help needed.
I run vista on a fujitsu siemens laptop.
If I open iTunes (latest version) all is well but when iTunes tries to open the iTunes store the entire computer crashes (not just iTunes). Just before the crash you get some thin white horizontal lines across the screen.
Some yellow writing appears on a blue background. It disappears very quickly so it isn't really possible to read the whole page, but it says something about 'bios'. Then it restarts.
If I disconnect from the internet, making it impossible to connect to the iTunes store, then iTunes seems to work fine.
The only time this has happened before was when I tried to open the films section of the iTunes store. I updated iTunes and it seemed to fix it.
I removed iTunes using 'add or remove programs' and reinstalled iTunes from the Apple website. But the problem persists.
I had a problem before of the computer crashing when I tried to download stuff from the internet, whether or not iTunes store related, but it seemed to fix itself after an update of Vista.
Sick and tired of spending valuable time sorting out vista problems.
I hope you can help
Peter

Some yellow writing appears on a blue background. It disappears very quickly so it isn't really possible to read the whole page, but it says something about 'bios'. Then it restarts.
Let's try slowing that blue screen down so we can get a better look at what it is saying.
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
With that setting in place, does the blue screen persist for a while? If so, what numerical and text codes are you getting with it? (ie 0x\[zeros/letters/numbers] CAPSANDUNDERSCORES)
If the blue screen mentions a specific file (for example, “ati3duag.dll”), let us know what that is called too. (Exact spelling, please.)
Here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages

Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

Hi,
Do you have iTunes 11 on your imac? What OS X do you have?
Jim

ITunes store crashing on iOS7

iTunes store crashes on launch on iOS7 for iPhone 5. Is this a known bug or and is there a fix. Want to give Apple some money in exchange for some music but unable to do so ;-)

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

UK iTunes Store crash on iPod Touch

Hello.
Could someone in the UK who is using v1.1.3 of the iPod Touch software please check the following to see if you get the same error that I do:
1) go to the iTunes icon to enter the iTunes Store
2) go to the Genres tab
3) go to the More Genres entry
4) select Classical
Does the iTunes Store crash on your iPod Touch like it does on mine?
Thanks.

Hello,
Yes it does crash for me; good find.
I've left feedback:
http://www.apple.com/feedback/ipodtouch.html
cheers
mrtotes

After upgrading to iOS 8.2, my iTunes store crashing after selecting 'Films'.

When I open iTunes store and select 'Films', iTunes store crashes while loading. It is working fine on Music, Search, Tones filters. I think it started happening after upgrading OS to iOS 8.2.
I am on wi-fi.

Hello Wexxwoxx,
Welcome to the Apple Support Communities!
I understand that after you updated to iOS 8.2, while typing a message your iPhone seems to be locking itself. In this situation, there are a couple of different troubleshooting steps that I would recommend.
First, I would suggest closing the Messages application completely by using the instructions in the attached article below.
Force an app to close in iOS - Apple Support
After the Messages app is closed, I would recommend resetting your iPhone using the instructions in the next attached article. After the reset, open Messages fresh and attempt to use as you normally would.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe

'iTunes requires Safari 4.0.3 or later to use the iTunes store within iTunes'

In iTunes 10.5 on my Mac OS X 10.5.2, this message keeps popping up;
"'iTunes requires Safari 4.0.3 or later to use the iTunes store within iTunes"
This pops up every 5 or so seconds, so its really annoying if im trying to listen to music. There is no 'don't show this message again' option so its really getting on my nerves! The only way to get update Safari is though a software update and I am scared that if I do a software update, my Mac could crash again, like it did the last time and I had to spend €130 to get it fixed!
My question is:
1) should I do a software update and
2) how can I stop this message apart from updating?
Thanks in advance,
Hannah.

I have a 2006 MacBook with an Mac OS X version 10.5.
In that case, try downloading a Safari 5.0.5 for leopard from the following location:
http://www.apple.com/safari/download/

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari" bc I can't download the latest software?

How do I block this msg from always popping up "iTunes requires Safari 4.0.3 or later to be installed to use the iTunes Store within iTunes. Use Software Update to download and install the latest version of Safari". I cannot download this software bc my lap top is to old. The msg literally pops up everytime I make any moves on itunes and is VERY annoying.

I have a 2006 MacBook with an Mac OS X version 10.5.
In that case, try downloading a Safari 5.0.5 for leopard from the following location:
http://www.apple.com/safari/download/

With verson 12.01.26 my iTunes can no longer connect to the iTunes store or iTunes Match

After downloading iTunes version 12.01.26 on my PC my iTunes can no longer connect to the iTunes store or iTunes Match. My itunes displayed a message at the top that it was connecting to the iTunes Store. After closing my laptop and opening it again after a few hours, there was a message stating that my computer was unable to connect to iTunes because of a problem with my internet connection. My laptop is connecting fine with the internet, yet not through the iTunes program, or at least it seems that way. I'm not positive but feel like the issue may have stemmed when I downloaded the new version, I think maybe I messed up the process somehow by closing my computer or something.

Hello there, gracieflad.
The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
Can't connect to the iTunes Store - Apple Support
Thanks for reachign out to Apple Support Communities.
Cheers,
Pedro.

Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?

Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

ITunes Store Crashing iTunes

Similar Messages

Maybe you are looking for