Itunes store does not open in my computer. I need help...I have worked on this issue for more than 10 hours. I am about to return my new ipod touch.
I do not have access to itunes store. I tunes store was working well with my old ipod with 30GB wich i had for about 6 years. I went to the store to have the battery replaced. However, I was told that my ipod was ready to be recycle. I received 10% discount to buy an ipod touch with 60GB +. When I connected the ipod touch to my computer, i did not have access to itunes store. Also, none of my music was synced. In addition, the icon for my ipod showed that the battery was not charged even though I charged the ipod touch for more than 8 hours prior to conneting it to the computer.
I have installed the latest version for itunes 10.6.1. Still I do not have access to itunes store. I have put more than 10 hours trying to solve this issue. I have become frustrated and ready to return my purchase.
Please help
Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.
Similar Messages
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itune store does not open
Hello patricktm stha
Start with the article below to troubleshoot issues with getting online to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
Why Apple iTunes stores does not open ?
I am now located in India. Of late, Apple iTunes store is not opening. I tried rebooting, changing date settings etc., It did not work. Now, I am unable to even update some Apps. What do I do?
If iTunes will not launch - and I assume that is what you mean by "will not open" - try quitting the app completely and restart the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
You said that you are in India now which I also assume means that you were using the iTunes Store in another country ... Is that correct? You will have to change the store to whatever store you bought the apps in if you want to update the apps. If iTunes will not open, the you can't change the store right now anyway.
Can you clarify a bit? -
Well, this has been going on for about a year. Itunes store gets 60% loaded and stalls. The new user acct fix does not work, the admin netsh winsock reset, does not work. Stoping Apple mobile device does not work. Uninstalling Bonjour, Mobile, support, admin, quicktime and Itunes and reinstalling from scratch used to fully work. However now it gets me to the store, mostly fully opening, or opening, but I cannot search anything at all, it times out on the search after a few minutes. I spend several hundred dollars a year in the Itunes store. Now if you don't wnat me to do that, I will go elsewhere for purchases.
Thank you. I am running WIndows 7 home premium 64 bit, on a Asus i7 core laptop that I purchased in March 2010, 10 GB of ram, on several different smoking fast networks.everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help
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Itunes store does not open - no error using windows vista
does anyone have any solutions that will allow me to access itunes store.
no error comes up.
using vista and have downloaded current itunes 10.4
thanksthanks. spyware scan was clean.
how do i make sure itunes is allowed through antivirus? also,regarding the files to be deleted, where are they located on PC?
The first thing I'd suggest is to get a good
antispyware checker and give it a go at your system.
Some recent spyware has been reported by other users
to shut down iTunes or prevent it from launching.
From user reports, Ewido seems to be the best at
catching it. You can download a free version of Ewido
here.
If that doesn't cure the problem, make sure that any
antivirus/antispyware application you have is set to
allow iTunes to operate. Some antivirus/antispyware
has been known to shut down iTunes. An upgrade to
iTunes or to the utility may have triggered the
problem.
If that still doesn't help, take a look at iTunes for Windows: Troubleshooting unexpected
quits, freezes, or launch failures
If that still doesn't work, try deleting the iTunes
preference files:
C:\Documents and Settings\<username>\Application
Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local
Data\Application Data\Apple
Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find
them. (Right click "my computer", select open, select
Tools menu -> Folder Options. Select View tab, "show
hidden files" radio button is in the center scrolling
panel.) Delete them or if you want to be able to put
them back if it doesn't help, drag them to some other
location. This will force iTunes to run the setup
assistant the next time you launch iTunes. Note that
you'll have to go back and set any preferences you've
changed from the default.
If that still doesn't work, try this:
<a
href=http://discussions.apple.com/thread.jspa?threadID
=415055&tstart=0 >Bugie: Perform a Thorough &
Complete Uninstall and Reinstall of
iTunes/QuickTime.
Hope this helps. -
ITunes Store does not open from my iTunes
I am unable to open the iTunes store from iTunes. Error message comes up as'iTunes could not connect to iTunes Store - Make sure your network connection is active and try again' this happens even though I am connected to the internet.
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer Inc. A6VM
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2009-08-25 13:51:45.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce Go 7300
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name:
Description: Sierra Wireless HSDPA Network Adapter - Packet Scheduler Miniport
IP Address:
Subnet Mask: 255.255.255.255
Default Gateway: 124.180.212.83
DHCP Enabled: Yes
DHCP Server: 124.180.212.253
Lease Obtained: Tue Aug 25 13:42:07 2009
Lease Expires: Fri Aug 28 13:42:07 2009
DNS Servers: 61.9.133.193
61.9.133.193
61.9.211.1
Adapter Name:
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Sun Aug 09 20:55:25 2009
Lease Expires: Sun Aug 09 21:55:25 2009
DNS Servers:
Adapter Name:
Description: Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adapter, Copper RJ-45 - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Sat Nov 29 13:06:50 2008
Lease Expires: Tue Jan 19 14:14:07 2038
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
iTunes has never successfully accessed iTunes store. -
My iTunes Store will not open on my computer
I can not open iTunes store on my pc program it just keeps searching.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes Store does not open after upgrading to 10.6
My Intel iMac running 10.6.8 will not open the iTunes store after I upgraded iTunes to 10.6. The iTunes store page is simply white with "iTunes Store" centered on the screen. My iPhone and iPods are not recognized but all other functions of iTunes do work. There are no error messages.
I have downloaded a new version of iTunes to no avail.
Any ideas?"The procedure point CVimagebuffercreatecolorspacefromattachments could not be located in the dynamic link library CoreVideod.dll."
Taken at face value, that's indicating trouble with one of your Apple Application Support program files. (iTunes needs a properly functioning AAS in order to work correctly.)
What Windows operating syatem are you using, g? If it's Vista or 7, do you have a 32-bit version or a 64-bit version? -
When I click on Itunes store I get a message that says "One Moment please, connecting to the Itunes Store" but nothing happens. My firewall is not on, I have an Imac (no antivirus software), I rebooted my computer, I uninstalled and reinstalled Itunes, but nothing is happening. Other computers on the same network are able to log on to the Itunes store. HELP.
Maybe you need to update the iTunes? Or Maybe your internet is a wavery signal. I have had that happen, what I did was I quit all other applications. Relaunched the Finder, then went back to iTunes, and it worked. If that was no help try these articles.
Discussion:
http://discussions.apple.com/thread.jspa?threadID=2326936&tstart=0
Support:
http://support.apple.com/kb/TS1368 -
Itunes store will not open on my computer. Keeps saying an error has occurred?
I have reinstalled itunes several times on my computer (Windows 7). However, everytime it opens and I click on apple store I get an error message "a problem has ocurred with itunes. Program will shut down." What do i do about this?
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Itunes store does not open correctly in itunes 10
Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
Microsoft Windows 7 x64 Business Edition (Build 7600)
System manufacturer System Product Name
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
VoiceOver Kit 1.4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 3685D2E00F73241B
Current user is not an administrator.
The current local date and time is 2011-02-20 14:15:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9500 GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 0eeb525c083b1699965df026b1f54f1e
The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
Description: Belkin USB Wireless Adaptor
IP Address: 192.168.1.79
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 20 11:11:04 2011
Lease Expires: Mon Feb 21 11:11:04 2011
DNS Servers: 192.168.1.254
Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-20 14:13:24.Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
Microsoft Windows 7 x64 Business Edition (Build 7600)
System manufacturer System Product Name
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
VoiceOver Kit 1.4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 3685D2E00F73241B
Current user is not an administrator.
The current local date and time is 2011-02-20 14:15:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9500 GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 0eeb525c083b1699965df026b1f54f1e
The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
Description: Belkin USB Wireless Adaptor
IP Address: 192.168.1.79
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 20 11:11:04 2011
Lease Expires: Mon Feb 21 11:11:04 2011
DNS Servers: 192.168.1.254
Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-20 14:13:24. -
New laptop windows 7, itunes store does not open
I have newly installed itunes to my new laptop with windows 7 on it. The library opens I uploaded songs, I have synced with my iphone but when I try to open the store it won't load it attempts to open but it stays white screen with itunes store written across. I have uploaded java thinking its a missing something issue but so far it did nothing I tried to repair itunes reload but its the same. Any ideas guys?
everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help
-
Itunes store does not open says error itunes will notify you when soulution is available
need help
This is the simplest fix, if you're still having a problem with it. I had the same problem, am running Windows 8.1. Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Let me know if you have a problem. -
My iTunes Store does not open on my phone. What shall I do? Thanks
Please help
Try hard resetting your Phone. Power button + Home button until you see the Apple logo, then release. Sometimes when you update your phone, a reset is required to function correctly.
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Itunes store does not open on p c. Windows Vista.
Everything has been tried.
Uninstalling - reinstalling iTunes.
Support iTunes.
Phone support iTunes.
Windows troubles scan.
Store start to connect and then stops.
Who can help????
Greetings.I'm confused? Did it work?
Since you marked my response as correct answer, anyone looking at the post will assume your question has been answered.
If it isn't still working, can you repost? Then others will provide you with help.
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