ITunes store doesn't load correctly with iTunes9.
Since upgrading to iTunes9, iTunes store doesn't load correctly on my machine running Windows XP Pro SP3. When I go to the iTunes store, it connects and the images are large and don't load up so I can see the entire store. And when scrolling down, the images disappear for a while then show up and titles are just plain text. Any help?
Nonsense. NetNanny was disabled on my PC (trial had expired) yet I still had this problem. It's some sort of conflict in the way Apple are using the Windows IP stack when NetNanny's interceptor is installed.
Apple have documented it here http://support.apple.com/kb/TS4123 and their recommendation is "remove the 3rd party software". Nice.
NetNanny's site has a suggestion that you add "the executable" but I'm not sure if they mean itunes.exe or apsdaemon.exe to the Security Exceptions List. I haven't tried that as I simply removed it.
Similar Messages
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ITunes store doesn't load at all
I have done all the requirements from the other threads but my the iTunes store doesn't load at all. I have restarted, redownloaded, flushed, and have checked the Winsock Providers, but nothing has worked. Please help!!
Cake..man,
Besecure has issued a fix for this problem, please refer to their statement as follows:
A solution for your issue has been suggested.
We now have a fix for the itunes conflict you were experiencing. Please be aware that this process will require you to reboot your computer twice.
First we will need to ensure that you have the latest version of CloudCare installed on your computer. You can do this by following the steps below. If you currently have CloudCare installed this will overwrite the version you have but you will not lose any of your settings.
Visit https://www.bsecure.com/MyAccount/Login.aspx and login in with your email and your password.
Click Download Client Software.
Click on Download.
Select Run or Open when prompted. If your only option is to Save, please click Save. Double-click Install_CloudCare.exe once the download has completed.
Restart your computer when prompted.
Now you will need to run the Itunes fix. Please ensure you only run this file once,
Click this link - http://www.bsecure.com/docs/itunesfix.exe
Run itunesfix.exe. Its possible if you are using Mozilla Firefox that you may have to 'download' the file first then double click on it in the downloads list. Internet explorer may require you to click keep then run.
You will know the fix has ran when you see a black box appear on your screen for a moment, then disappears.
After this happens reboot your computer one last time
Itunes store should now work properly & the mobile device service will no longer conflict. -
Itunes Store will not load correctly.
I only seem to be having this problem since I updated iTunes on my computer. For some reason, iTunes Store either will not load or will load incorrectly. The progress bar at the top of the screen only goes about halfway, and if the Store does load, the screen is very disorganized with all the links in blue lettering and no pictures of anything. I'm using Windows XP (if that makes any difference) and my iTunes model is 9.03 (or something like that) Can anyone help?
Clicking the links didn't seem to do anything. The progress bar appeared and kept on going, but nothing loaded.
I've tried everything for this problem. The Parental Control trick isn't working, the ItunesPrefs trick isn't working, and when I go and do all those tricks in the control panel it also doesn't work. I've done everything short of re-installing iTunes. I'm really at a loss. -
Ever since the "update" itunes store doesn't load.
I haven't been able to access the itunes store on my iphone 4s since the update. It is just a blank screen with the icons listed along the bottom. I have synced the phone with my itunes acct. on my computer. I have signed out and signed back in. I have run a diagnostic on my phone through the apple.com (everything checked out). I have tried to get support from apple.com but keep going around in circles. Before I call or visit a store I thought I'd check to see if anyone else has had this problem and if he/she was able to correct it. Any advice or suggetions would be greatly apprectiated.
Hello, KAS225.
There are a couple of things you can try. The first would be to reset all settings. Go to Settings > General > Reset > Reset all settings.
If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
Facebook doesn't load correctly with Safari 5.1.7
After updating to the newest version of Safari, Facebook no longer loads correctly.
When loading the page it looks like this....
I'm trying to figure out if this is happening for everyone or just me. Any help would be greatly appriciated. -
I
Hi there Magici4n,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
-Griff W. -
Itunes store will not load same with safari
Windows 7, have Avast! Used to work until they updated / screwed itunes up. Terrible because my wife wants the 4S on Friday and I'm really hesitant to get it if they can't get this stuff working.
No proxy server issue, I did the command prompt thing also netsh winsock or whatever I read off another site. Nothing works! I've had more problems with itunes than any other program on windows since 2005, this is seriously getting aggravating. I spent hours on the phone with a rep and uninstalled and reinstalled itunes, still nothing, finally just gave up. The apple people didn't have a clue what to do. I took avast! and firefox mozilla completely off, did a registry clean after uninstalling itunes, followed the directions on the apple website on how to properly uninstall and reinstall. Still nothing. Terrible, seriously, just terrible.
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Itunes store does not open correctly in itunes 10
Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
Microsoft Windows 7 x64 Business Edition (Build 7600)
System manufacturer System Product Name
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
VoiceOver Kit 1.4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 3685D2E00F73241B
Current user is not an administrator.
The current local date and time is 2011-02-20 14:15:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9500 GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 0eeb525c083b1699965df026b1f54f1e
The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
Description: Belkin USB Wireless Adaptor
IP Address: 192.168.1.79
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 20 11:11:04 2011
Lease Expires: Mon Feb 21 11:11:04 2011
DNS Servers: 192.168.1.254
Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-20 14:13:24.Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
Microsoft Windows 7 x64 Business Edition (Build 7600)
System manufacturer System Product Name
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
VoiceOver Kit 1.4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 3685D2E00F73241B
Current user is not an administrator.
The current local date and time is 2011-02-20 14:15:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9500 GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 0eeb525c083b1699965df026b1f54f1e
The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
Description: Belkin USB Wireless Adaptor
IP Address: 192.168.1.79
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 20 11:11:04 2011
Lease Expires: Mon Feb 21 11:11:04 2011
DNS Servers: 192.168.1.254
Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-20 14:13:24. -
My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!
Try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod -
My app store and itunes store will not load on my iphone, and about 3 weeks ago i bought a song, and still doesn't show up in my purches or songs!!! Help!!!!
Hey Gaby_mah21!
Here is an article that will help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I just recently updated the software on my ihpone 4 to the iOS 7 and now my iTunes Store does not work. All of my other apps work perfectly fine except iTunes. Whenever I open the app, the icons for music and movies and tv shows come up, but when I touch them, nothing happens. The screen is just blank. And I already tried updating again, updating iTunes on my computer, turning my iphone off and on, and resetting my ihpone, and nothing works. Can anyone help?
I searched this site for ios 7 and itunes store and found numerous others with the same problem, and several suggested solutions. One said that they had blocked all cookies and that was apparently the problem. I had done the same thing - blocked all cookies. So I set cookies back to "third parties and advertisers" and that solved the problem. Now the itunes store is working.
-
Since 5:30 this afternoon I have been trying to get my itunes store to work with absoluetly no success. I click on Itunes store the little loading bar at the top moves to about the middle then disappears and I'm stuck with this screen unmoving:
http://img.photobucket.com/albums/v220/theblackbutterfly/ItunesStoreFail.jpg
There doesn't seem to be anything wrong when I do a diagnostics check either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A928B1475C132721
Current user is an administrator.
The current local date and time is 2010-01-20 00:00:11.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 9500 GT
Intel(R) G33/G31 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 15888fc8a6b36adf7170f564cacd289e
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {6A1A323A-98EC-417C-9021-A4C89244F00B}
Description: D-Link AirPlus G DWL-G510 Wireless PCI Adapter(rev.C) - Packet Scheduler Miniport
IP Address: 192.168.0.182
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 19 22:16:31 2010
Lease Expires: Tue Jan 26 22:16:31 2010
DNS Servers: 61.9.133.193
61.9.133.193
192.168.0.1
Adapter Name: {B6469571-9AFE-4437-B117-AB9D41F9A61F}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 28 14:43:47 2009
Lease Expires: Sun Mar 01 14:43:47 2009
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-19 23:55:29.
I've tried unintalling and reintalling itunes amongst other things.
Any ideas on what I should do?I have this problem on my computer so i decided to install itunes on my other computer and i have the same problem on that computer too
Apple realy needs to fix this
The first time i ran the diognostics test it said it could not get a secure connectionso i ran it again and it said i could ???
I just ran it again and got this.. It says its fine???
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Optima WorkPro/MyPC 4A Series (909512)
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 378FC86DB6B5F438
Current user is an administrator.
The current local date and time is 2010-01-24 14:42:09.
iTunes is not running in safe mode.
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F3B27ACB-38E9-45BC-8268-8BED52F128A5}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.188.1.127
Subnet Mask: 255.255.255.255
Default Gateway: 10.188.1.127
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers: 139.130.4.4
139.130.4.4
203.50.2.71
Active Connection: Telstra.Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 14:27:33. -
The iTunes store does not load when I open it
So I recently had to install the latest version of iTunes after I upgraded to the newest version of iOS on my iPhone 4 (iOS 6.0.1) because the older iTunes version wasn't compatable with the newest iOS version. I had been using a much older version of iTunes becuase every time I would update the iTunes store without fail would stop working. I spent almost an entire day trying to fix it like 6-8 months ago and I finally got it to work with one of the older versions, which was why I was mad that I had to update it again.
Anyways, the iTunes store will not load at all. Everytime I open up iTunes on my computer (I have Windows Vista) and I try to go to the iTunes store, it never loads. It keeps saying "Accessing iTunes Store" (see image). I have tried to wait it out, but nothing ever changes.
I have already tried reinstalling iTunes and tried reinstalling the newest version, neither of which helped. I also tried what they suggested at http://support.apple.com/kb/TS4123 but the only item that came up under the Winsock Providers tab was the Apple one.
Not sure what else to do. Any suggestions?That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.) -
Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!
I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help. -
Itunes Store will not load again.
Here we go again. Upgraded to iTunes 10.5, now iTunes Store will not load again in iTUnes. Tried the prior answer in Aug. 17, but does not work this time. Uninstalled iTunes and Apple App. Servce and Quicktime. Reinstalled iTunes from new download. Still not working. Using on XP sp3 machine. iTunes diagnostic says nothing wrong. It connects, but nothing shows in iTunes, just a blank screen. HELP....
That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.)
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I will literally cry for the rest of my life if these pictures get deleted forever and I wont risk it.
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