Itunes store download will not complete!

I bought The Amazing Spiderman movie from the store but the download won't complete - it's about 90% done, and shows as "processing" in the itunes app on my 4s. I've been able to download it to my MB pro, but I can't seem to clear it from my phone. I've tried syncing, but this makes no difference. It's been sat there "processing" for about a week now.
Help!

How old are the purchases, and if they are old purchases that used to play ok then have you amended the tracks end times (e.g. by selecting/highlighting them in your library and doing control-I  on them) so that they don't play all the way through ?
If the music is still in your country's store then you should be able to delete those tracks from your iTunes library and redownload them by  clicking on your account name at the top right of the iTunes screen and clicking ‘Purchased’ on the popup.

Similar Messages

  • I attempted to download a song. It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

    It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

    Hello Whitney262,
    Thanks for using Apple Support Communities.
    I would go ahead and make sure you can first download the content, then remove the song from your iTunes Library, and download again from your iTunes past purchases.  The article below will walk you through the entire process:
    Download past purchases
    http://support.apple.com/kb/ht2519
    Take care,
    Alex H.

  • HT201209 I have remaining credit at the iTunes Store, but will not let me use without a download code! That code was thrown away month ago, after downloading it. How can I use my unused credit $??

    I have remaining credit at the iTunes Store, but will not let me use without entering 'your Gift Card or Download Code' which, of course, was thrown away months ago, when I first put the code in! Originally it was put into my computer, now I'm trying to redeem on my iPhone. Anybody have any ideas....I mean it IS my money! Thanks Ruthie

    What you are saying does not make sense. You redeem a card once, that's it. It doesn't matter what device you are using, as long as it's using the same account, you will get the reminder of your store credits.
    Could you give more details now?

  • My phone keep asking me to sign in to itunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

    my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit

    I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit.

    Hi LindyMBiega,
    Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
    Download Photoshop Elements products | 12, 11, 10
    Cheers,
    Kartikay Sharma

  • HT203175 On my PC when I attempt to go to the Itunes store it will not connect and it gives me error (-3221). any ideas?

    On my PC when I atempt to go the Itunes store it will not connect and gives me the error message (-3221). any ideas?

    Try this discussion...
    https://discussions.apple.com/message/2229242#2229242
    From the  More Like This  on the right.

  • My itunes store purchases will not transfer to my playlist or my ipod

    My itunes store purchases will not transfer to my playlist or to my ipod

    Have you seen this?
    *[iPod does not play itunes store purchases|http://support.apple.com/kb/TS1510]*

  • I'm downloading a song from iTunes, but  the download will not complete

    I'm trying to download a song from iTunes, but it starts downloading but  it won't complete the process.  I've already downloaded 4 songs without a problem.
    I'm just having a problem with Thunderstruck by AC/DC

    Hi Dlewisn01!
    Here is an article for you that deals with interrupted downloads:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • Movie download will not complete

    I purchased Hunger Games with the digital download, the movie will not complete downloading. The digital movie can only be redeemed once. I hope someone can assist me.
    Thanks
    Demisg

    Thank you for using the Apple Support Communities
    What I would suggest doing is contacting iTunes support for assistance on this issue. https://getsupport.apple.com/Issues.action

  • ITunes upgrade download will not resume

    Since the beginning iTunes has had one glaring failure in the upgrades. The downloads will not resume. I cannot even pause without it starting from scratch. Torrent technology is old stuff. But evidently too new for iTunes.
    For testing do what the pirate sites do - unplug the connection, crash the OS, reboot, etc in the middle of a download. If it is corrupted you are doing it wrong. It should resume with minimal loss of packets. NOT start all over again.

    It might also be worth submitting feedback via this form:
    http://www.apple.com/feedback/itunesapp.html
    That will guarantee that someone from Apple will see your requests ... we're predominantly a user-to-user forum here, and so there's no guarantee that someone from Apple will see what you've posted here.

  • Fash Player Plug-in 11.7.700.202 download will not complete.

    When I updated to Firefox 21.0, I found that Flash Player Plug-in 11.7.700.202 was not working. Videos would not play. Had no problem before the Firefox upgrade. I downloaded a new copy of the player but the download would not complete. A error message (only a single instance of this application can run) appeared. I used Adobe Flash Player's uninstall to delete all Flash files. Then I tried downloading Flash 11.7.700.202 again. Same error message appeared and would not finish the download. Chrome videos work with no problem. Is there a hidden Flash file somewhere that's conflicting? Is this a Mozilla bug? I looked at all the support topics and didn't find anything. Any help would be greatly appreciated.

    It seems you mean "installing" instead of "downloading". Downloading means saving a file from a web page to your computer. Installing means launching the setup file and completing the steps described on-screen. If downloading fails, then there's no point in trying to install the application, because the setup file is unusable.
    That particular error message means you have two Flash Player installers running simultaneously. According to the Adobe knowledgebase, simply clicking the OK button closes one of them and allows the installation to continue.
    * [http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header_2
    Installation problems | Flash Player | Windows]
    If the problem persists,
    <br>1. Save the Flash Player uninstaller somewhere handy, like the desktop.
    * [http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe Flash Player uninstaller for Windows]
    2. Save the Flash Player installer somewhere handy, like the desktop. If you use Internet Explorer, also save the Flash Player installer for IE.
    * [http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe Flash Player installer for Firefox]
    * [http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_ax.exe Flash Player installer for IE]
    3. Exit all browsers, and other applications that may be using Flash Player, like Media Player Classic Home Cinema.
    <br>4. Run the uninstaller and complete the process.
    <br>5. Restart Windows (click the Windows logo orb on the taskbar, hover the mouse over the arrow next to the Shut Down button, then from the menu choose Restart).
    <br>6. Run the Flash Player installer for Firefox and complete the process.
    <br>7. If needed, also run the Flash Player installer for Internet Explorer.
    <br>8. Verify that the installation was successful on the following page.
    * http://helpx.adobe.com/flash-player.html

  • TS3297 Since I've updated the latest osi, my itune store ap will not download properly on my iPhone 4.. Any thoughts?

    NNeed help....my itune store will not download on mi iphone 4 since the latest download

    Neither will mine. I have restored the iphone 4s and that doesn't help. I upgraded on my iPad also, and that works fine. I just can't get in the store on my phone.  Checked my password, that is correct. Did a chat last night with a guy from Apple, and nothing he told me worked. Have an appt with at store with genius, maybe the can come up with something.

  • Cannot update iTunes in Windows 7 - download will not complete.

    When my software updater alerts me that itunes needs to be updated and I try to download the latest version, I keep running into problems with the download. This happens regardless of internet connection speed, other programs running, etc. The download simply stops halfway through and eventually I get an error message saying the download wasn't completed. I've tried going through both iTunes ("check for updates) and my windows software updater. Suggestions??

    perfect, thanks.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • ITunes Store "We could not complete your request" help!

    I installed again OS X 10.8.5 after my hard disk failed, but when I open the iTunes Store and try to connect to my Apple Account, it keeps popping the "We could not complete your iTunes Store request." message, any solutions? It is frustating beacuse it's already like 2 months and I can't download ANYTHING. Doesn't even connect to my account.

    Hi danmenred,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    - Brenden

  • Itunes store: We could not complete your iTunes Store Request. An unkown error occured (0x800B0109). There was an error in the itunes store. Please try again later. This always comes up when i try to either purchase items or get updates, please help

    When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
    "We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
    "There was an error in the iTunes Store. Please try again later."
    I try later but then it keeps coming up. Please help!!!

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

Maybe you are looking for