Itunes store error 0x80092013 windows 7

Ok before I start, I've started a new discussion because I want to layout all those things which I have tried to resolve this issue so before anyone posts a "try this" please read what I have already tried.
Symptoms - When trying to access the itunes store a dialog box comes up saying unable to access store error 0x80092103, additionally under itunes 11:04 if you try to run the diagnostics itunes freezes. Additionally the behaviour under an earlier version of itunes 10.6 when accessing the itunes store the error code was 1202 but you could run diagnostics to completion (which reports no errors)
Ok the things I've tried
Earlier version of itunes - as you can see from above I did try 10.6 but same symptoms just different error code
Re-installing itunes - Yes tried removing all instances of any programs which may have even looked closely related to anything apple, cleared all directories from windows explorer, rebooted and installed itunes but the same error displayed afterwoods. (Including appdata directories under [user] )
Date Time - Yes tried the date time, tried setting different timezones, with reboots inbetween, same error
Internet options - SSL3/TLS1 and server certificate revocation, tried these in various combinations with reboots in between, no luck
Winsock reset and dns flush - Again I have tried this using various combinations of rebooting and not rebooting, running at elevated admin lvl and placing the whole lot of commands in a script to then execute itunes but still the same error occurs.
Running itunes as admin and safe mode - Neither of these two options helped at all
Running without AV software or windows firewall switched off - Yep have tried this as well, but no luck
Microsoft Hotfix for Crypt revocation -  2615174, no joy either
Revert to earlier version of Apple installer - ApplicationSupport 1.5.2  - tried a couple of earlier versions, same error
Removed itunes preferences - Had covered this during previous install processes but thought it might be worthwhile trying post install, no luck same error.
Winsock conflict - Yes checked the autoruns to see what else was there, only other entry was an entry for microsoft entry for msmail.
The environemt is a windows 7 machine with the latest updates, the itunes store did work previously but stopped in the last week of may (as I'm told by the owner of the laptop, yes people this is an inlaws machine). When I first looked at the notebook I checked that no new programs had been added after the date itunes store stopped working. The rest of itunes is behaving ok, that is if you accept that itunes is a good piece of software :-) with the exception of the diagnostic tool freezing when it runs (ironic huh?)
The owner did do the right thing before calling on me and spent several hours on the phone with Apple support to no avail and gave up in frustration, which apparently pleased the Apple tech.
I'm sure I've tried a few more things(like diferent internet connections to rule out any isp based issues(they do have another desktop in the house which runs itunes store ok)) but none come to mind as you can appreciate I've spent quite a few hours on this.
So calling on itunes gurus please come to the rescue, funny though the absence of apple techs replying to the already many threads on this on their own forums suggests that they don't have a solution perhaps "incapable of" or "not bothered", either way it's pretty poor.

I suspect the itunes error is related to a broken certificate chain.
"CertVerifyCertificateChainPolicy failed with error 0x80092013"
(log file under c:\users\[username]\appdata\roaming\apple computers\logs)
I took an image of the original machine and restored to a vm and pared down the system and used revo to clear out itunes 11, went back as far as itunes 9.2 looking to find some synergy with the v11 message.
Under v9 and v10 of itunes the store does not render correctly, the text displays but all images are omiited and just a placeholder is displayed. I've attached 3 images to illustrate, the first image is how the itunes store renders, I then copied the link from the itunes store and entered that into firefox (2nd image) and then lastly into safari. You'll see that itunes and safari are having the same problem rendering the page where as firefox is displaying correctly. (btw IE works the same as firefox)
Clicking on a link in the itunes store results in error msg 1202, this is consistent with v9 and v10.
Going back to safari I went to a secure banking site(www.netbank.com.au)to test a theory, basically the same behaviour is exhibited with the addition of a prompt from safari saying that the website certificate is invalid, the page loads just text with image placeholders but no images as though the css is failing validation. This also generates an error in the same fashion as itunes in the above log.
In the original post I had tried the Microsoft Hotfix for Crypt revocation -  2615174 as some people have tried this but uninstalling the hotfix and retrying did not work.
In addition I've tried various combinations of itunes with older versions of quicktime, even went to the trouble of extracting older versions of apple application support and running those against newer versions of itunes, all to no avail.
Some have suggested that this is a connectivity issue, so just to make sure I created a vm of my notebook and ran that against the non working version, so they had the same hardware, same network adapter, new ip stacks and of course the non working version continued to fail and my notebook vm worked ok.
Just to emphazie that the itunes store is connecting this is a screen shot of the store in column browser mode
(fyi - that's a really good book by SF, that one or the Hippopatamus)
I've also tried removing all the root certificates from the windows installation with the idea of retrieving them as required but this does not help, the certificates are retrieved but itunes/safari continue to have an issue.
As you might appreciate I've spent some time on this and would appreciate input from someone who can help, my lock and shammy have been seriously neglected . 

Similar Messages

  • ITunes Store Error (0x80092013) and (-50)?

    I have a Windows Vista computer and for a while now, I have not been able to connect to the iTunes store and its quite annoying.
    I have the most recent version of iTunes and I've noticed many people have/had this problem, but many of the 'solutions' did not work for me.
    The errors included: (0x80092013) and occasionally (-50).
    This has become a problem for me because I would like to authorize another computer and use home sharing for my iPod Touch 4g. I also cannot log into my apple ID since I get these errors. I know when I try to do those things, I'm connected to the interent as well. It also will tell me that the iTunes server cannot be connected.
    If someone could help or suggest a way to resolve this, it'd be awesome, thanks!

    Hi All,
    With regards to error 0x80092013 – this relates to a failure of iTunes to correctly reference a valid CRL (which prevents the establishment of an SSL connection to the iTunes store).
    Now, a large CRL endpoint recently moved locations, interesting just days after HeartBleed hit (see here: http://www.lyncblog.info/2014/04/update-your-firewall-now-with-this-new-crl-endp oint/).  It would seem that iTunes requires access to this specific CRL.
    For home users, your router, computer or browser may have cached the old CRL location, thus causing the issues with your iTunes connection – this is why the users attempting DNS changes have had some success.
    For corporate users behind a proxy or firewall, the issue will relate to the new CRL location not being whitelisted.  This connection is not proxy aware (sigh) which means you won’t be able to authenticate to enable iTunes to access the CRL – the only way is to whitelist the new URL.
    So do yourself a favour and add sa.symcb.com to your firewall’s whitelist.
    With sa.symcb.com whitelisted, iTunes should be able to successfully obtain a valid CRL and your iTunes connection should now succeed.
    It would have been nice if Apple could have provided a little more assistance in this matter – especially for enterprise customers.  But hey Hopefully this post helps some users out there.

  • Itunes store erreur 0x80092013

    I have this itunes store error 0x80092013 for a while... and now that the new OS is out, I can't update my software.
    Any tips on how can I solve this problem? Thank you

    I have this itunes store error 0x80092013 for a while... and now that the new OS is out, I can't update my software.
    Any tips on how can I solve this problem? Thank you

  • I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

    I get an 0x80092013 error when I try to access iTunes Store on my Windows 7 workstation

    "You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
    Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
    See in: https://discussions.apple.com/thread/5252205?start=15&tstart=0

  • My iTunes would not let me connect to the store. So I uninstalled it and tried reinstalling several times. After each install I get this error. "iTunes was not installed correctly. Please reinstall itunes. Error 7  (windows error 126)" How can I fix this

    My intunes stopped leting me connect my ipod or nconnect to the itunes store. So I uninstalled itunes and all apple software an tried reinstalling several times. After each instal I get the following error message.
    "iTunes was not installed correctly. Please reinstall iTunes."
    error 7 (windows error 126)

    iTunes for Windows: "Error 7" message when opening iTunes
    For error 126: http://support.microsoft.com/kb/959077

  • Getting "cannot connect to iTunes store error from one appleID but another works fine

    I have 2 apple ID's, a personal one, and one that me and a couple of coworkers share so that we can share apps we purchase.  I cannot log into the shared AppleID from my ipad.  I can from my PC so I know it is not an incorrect password or anything like that.  I get the error "cannot connect to iTunes Store".  Is this because too many of us are logged into the same apple ID at once?  I tried changing the password so that it would kick everyone else off, but even with a new password I get the error.  I am able to login with my personal apple ID just fine, so I know it's not an issue with my wifi or my ipad software (i don't think).  anyone else experienced this and found a solution? 

    Hello 66ladybird88,
    I understand you are trying to access the iTunes Store on your Windows computer but are getting an alert with the number 0x80092013. There is an article that address this kind of alert and has some great troubleshooting steps for resolution. I understand the alert in the article is slightly different than the one you are getting but I recommend the same steps listed.
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Resolution
    The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
    Thanks for reaching out,
    -Joe

  • I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

    I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
    [topic moved to Flash Player forum]

  • TS1368 I am unable to access itunes store, error message states unable to complete my request at the time that it is temporily unavaiable?

    I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • How can i use my apple ID with the itune store over my windows laptop

    how can i use my apple ID with the itune store over my windows laptop

    If you don't have iTunes installed on your laptop then you can download and install it from here : http://www.apple.com/itunes/download/
    You can then log into your account on it via the Store > Sign In menu option (on iTunes 11 on a PC you can get the menus to show via control-B) :
    And you can then select the Store on the left-hand sidebar (you can enable the sidebar via control-S), and then browse items in the store and buy them by clickin on their price.

  • Service 'Apple Mobile Device' (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services. and 'iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 193)

    Hi!
    So i think i closed the wrong service at some point a few weeks back (apple mobile device) but iTunes remained working after that for another week. I then updated iTunes and i get the same  "Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services." every time. If i click ignore, just so i can access iTunes with out syncing my iPod (touch 2nd gen) i then get 'iTunes was not installed correctly. Please re-install iTunes. Error 7 (Windows error 193)" when it has all installed. I don't understand what the problem is anymore as I have looked at other questions on the apple website, carried out the advice and it hasn't work. Any of them.
    Tings I have done:
    - Wiped all iTunes and Apple data from my computer (if you search for 'iTunes' or 'Apple' nothing comes up apart from applets from system code.
    - Attached iPod before iTunes install and updated drivers.
    - Installed iTunes as 'Run as administrator'
    - Uninstalled and re-installed the software nearly 20 times now and rebooted the computer in between everytime.
    Please someone help because i really need to get music on my ipod and i enjoy the ease of use of iTunes compared to spotify or Windows Media Player.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
    tt2

  • After an iTunes update failed to install iTunes won't open and I get lthe folloowing error messages.  Program can't start because MSVCR80.dll is missing, and iTunes not installed correctly. please reinstall iTunes. Error 7( windows errpr 126)

    After an iTunes update failed to install, iTunes won't open and I get the following two windows.  Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126)  When I reinstall I get the same messages and ITunes won't open.

    Click here and follow the instructions.
    (98815)

  • ITunes update error 7 (windows error 1114) on Windows Vista Home Premium SP2

    I have been trying to update iTunes for the past month. I admit that I had not been keeping up with the updates for about a year but now that I want to update it, I am getting an error.
    Computer: hp Pavilion dv6700 Notebook PC, Intel Core2 CPU T8100 at 2.10 GHz
    OS: Windows Vista Home Premium, Service Pack 2
    iTunes update error 7 (Windows error 1114)
    error message from Windows:
    Runtime Error!
    Program: C:\Program Files\iTunes\iTunes.exe
    R6034 Application has made an attempt to load the C Runtime Library incorrectly. Please contact applications support (that is Apples iTunes) team for information.
    I am also getting C Runtime Library error message about once a day since I tried to update iTunes.
    What do I do?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • HT1923 got notification that new Itunes version is available, once i installed it I'm no longer able to open Itunes, I get the error message, Not installed properly. Reinstall itunes. Error 7(Windows error127),

    got notification that new Itunes version is available, once i installed it I'm no longer able to open Itunes, I get the error message, Not installed properly. Reinstall itunes. Error 7(Windows error127), I tried repairing itunes, Apple Aplication support, apple mobile device support, bonjour and I even uninstalled and reinstalled Itunes and still problem exist, any solution?
    I have windows 8

    I got this message today too. I understand that my music is stored on my computer, however I want to be certain that if I re-install iTunes, it won't erase my library....playlists, playcounts, checked songs, etc.

  • Why can't I connect to the itunes store on my windows 7 64 bit pc

    Why can't I connect to the itunes store on my windows 7 64 bit pc?

    perfect, thanks.
    When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • How do I fix the iTunes system error 7 windows error 126?

    How do I fix the iTunes system error 7 windows error 126?

    Sorry to hear about that
    Certainly hope this assists you:
    ≈≈≈≈≈≈≈≈
    https://discussions.apple.com/docs/DOC-6562
    ≈≈≈≈≈≈≈≈
    Please do respond with results/questions.

Maybe you are looking for