ITunes Store error message -9813 when attemping sign-in

When I try to sign in, I get an error message that says to check my internet connection and try again. It also gives me error message -9813.

Since thousands are able to connect to the store, this is most likely an issue with your computer, network or ISP. Make sure you don't have any Norton or McGaffe type software (Firewall / Anti-Virus) running that is blocking the ports needed for iTunes. Even though you have been able to connect in the past, any updates to those programs or iTunes (or something your ISP changed without telling you) can mass with the iTunes connection - even if you can still connect to the internet.
This article may be of help:
Can't connect to the iTunes Store
http://www.info.apple.com/kbnum/n300870

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ITunes displays error message -69 when syncing iPhone

hi,
iTunes displays error message -69 when i sync my iPhone 3GS, this is just for syncing music to my iPhone. apps syncing is ok.
can anyone help please?
thanks

Follow the directions in this support article:
http://support.apple.com/kb/HT1210

TS1368 I am unable to access itunes store, error message states unable to complete my request at the time that it is temporily unavaiable?

I have recently had a laptop with windows 8 on, i was able to access itunes store last night but as i was in there adding to my wishlist my laptop did an update and since then I have had this error message when trying to access itunes store. Can anyone help as i am not that good with computers. thanks

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Cannot connect to iTunes store - error messages in Win XP event log

I've been reading the posts and trying to connect to the iTunes store unsuccessfully for at least a week since installing the latest iTunes 9 update.
I've tried every suggestion I have found without success including uninstalling and reinstalling iTunes. I also used MSCONFIG to do a selective startup without services and then started iTunes, no luck with that.
I just went to Administrative Tools->Event View to look for clues.
Every day since March 31, 2010 there are multiple error messages for Bonjour Service. Probably one error for every time I tried to go to the iTunes store.
All of the Bonjour error messages are the same.
The error message follows:
ERROR: read_msg errno 10054 (An exsisting connection was forcibly closed by the remote host)
I can see my store account information, but when I click DONE the process hangs.
When I click on iTunes Store, the status bar goes about half way and hangs. No error messages.
When I run iTunes network connectivity tests the results show a "Secure link to iTunes Store verified"
Any help would be appreciated.

Update to my original post
Still cannot see the iTunes store. Here is a list of what I have tried so far in addition to what I mentioned in the original post:
Changed parental controls to only allow access to iTunes U - cannot see iTunes U
Changed parental controls back to allow all access - cannot see the store
Updated my network driver - no change
Investigated the Error code 10054 on the internet for a solution.
Found this posting:
http://www.sqlservermart.com/resources/SynAttackProtect.aspx
Changed the registry as they recommended to include:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SycAttackProtect{DWOR D} = 0
Rebooted and no change.
iTunes network diagnositcs indicates I am able to connect to the store, but the status bar still hangs up about 1/2 way into the attempt to connect.
iTunes Network diagnostic results shown below:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation DIM4500
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number 64B00F8F5E0A51EF
Current user is an administrator.
The current local date and time is 2010-04-10 13:39:14.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc. RAGE 128 PRO Ultra GL AGP
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {4CDE1A2C-0018-45E9-BA18-009425BD110D}
Description: CNet PRO200WL PCI Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Apr 10 12:16:18 2010
Lease Expires: Sun Apr 11 12:16:18 2010
DNS Servers: 72.240.13.35
72.240.13.35
72.240.13.5
72.240.13.6
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-10 12:21:51.

TS3297 I have an error message 42110 when I sign into itunes, what does it mean and how can i get rid of it

When i open up itunes it displays the message, "an unknow error occured (-42110). What does this mean and how do i get rid of it?

Hello BROUN,
That specific error has to do with Movie Rentals.
From "iTunes: Advanced iTunes Store troubleshooting:"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder.
As the article says above, if you continue to have issues then refer to "iTunes repeatedly prompts to authorize computer to play iTunes Store purchases" for instructions on how to remove the "SC Info" folder.
Hope that helps,
-Griff W.

ITunes could not connect to the iTunes Store "Error Message"

I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
Can anybody help out their?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 7.6.2.9
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 425XXXXXXXXXXXXX
Current user is an administrator.
The current local date and time is 2008-07-06 01:07:54.
iTunes is not running in safe mode.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: XXXXXXXXXXXX
Subnet Mask: XXXXXXXXXXXX
Default Gateway: XXXXXXXXXX
DHCP Enabled: Yes
DHCP Server: XXXXXXXXXX
Lease Obtained: Sun Jul 06 01:02:58 2008
Lease Expires: Sun Jul 06 02:02:58 2008
DNS Servers: 66.51.205.100
66.51.205.100
66.51.206.100
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),
E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 39:58 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:18:00
Track 3, start time 07:16:25
Track 4, start time 11:23:70
Track 5, start time 15:23:17
Track 6, start time 20:15:17
Track 7, start time 23:04:67
Track 8, start time 26:10:40
Track 9, start time 28:59:05
Track 10, start time 31:31:42
Track 11, start time 33:32:32
Track 12, start time 37:03:57
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 10 16 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number: 8K645xxxV9R
Bus Speed: 61440

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

ITunes Store - ERROR MESSAGE for the past 2 days

I've been trying to access the iTunes Store to continue buying music and to redeem a few gift cards, but every time I click on "Redeem" or "Purchase", I receive this error message: "We could not complete your iTunes store Request. An unknown error occurred (-9808). There was an error in the iTunes Store. Please try again later."
All I can do is listen to the music and search. Can you please fix this? I even downloaded the latest version of iTunes and the same message still appears. I've used this laptop for more than a year to purchase music and never had any issues. I believe the error is on your end - not mine.
THANK YOU!!!

hello!
mine has been 4 days without ANYTHING happening at all when I try to purchase something from I-tunes, songs and apps for my iphone!
no error message comes up for me at all.
I get as far as entering my password then nothing...............

Keep getting itunes store error message at startup or launch.

The full dialogue message is "The itunes Store is disabled in the parental preferences, so itunes could not complete your itunes store request" and it occurs with every launch of iTunes at startup. iTunes Store is switched off in the parental preferences as I don't make iTunes requests or buy grossly inflated virtual product, only hard copy CD's or DVD's. This message started appearing with Mountain Lion.
Does anyone know how I can switch this error message off?
Time to remove the pernicious iTunes from my Mac?
Thanks.

Please see solution in http://kb.mozillazine.org/Problematic_extensions
for "McAfee Site Advisor".
(Windows): For best results you should uninstall '''McAfee Site Advisor''' from Control Panel > add/change programs (Programs and Features). Reboot the system. Then Reinstall from http://www.siteadvisor.com/ and reboot the system. When installing refuse other suggested (crapware) applications.
<br><small>Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.</small>

ITunes Store Error Message: "network connection was reset"

I've been having trouble connecting to the iTunes Store since Dec. 25, 2006. The last time I was able to connect to the site was Jan. 2, 2007!
The error message that I have been receiving is: "iTunes could not connect to the iTunes Store. The network connection was reset."
Here are the troubleshooting issues that I have already performed.
1) Ensured that my internet connection was active.
2) Checked to make sure Windows XP Service Pack Updates were compatible. No problems with the firewall detected.
3) Have the latest version (7.02.16) of iTunes.
4) iPod software is up to date.
5) Ran iTunes diagnostics which states:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Does anyone have this problem? Can anyone recommend a solution that worked for them?
Sony Windows XP

PS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store.

Error message (-54) unable to connect to itunes store, error message (-54) unable to connect to itunes store

I am unable to connect to i tunes store. It requests that I connect to the internet and try again. error message - 54. I have a macbook air.

iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - includes list of iTunes error codes
From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Some of the old codes still apply to OSX although there is no formal list of OSX error codes.)
First, try simply restarting your computer.
iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814

Itunes Store error message: "your payment method was declined.."

Hello! I'm from Ukraine, today, tried to buy the app (It worked before) but itunes error message: "your payment method was declined ..".
The card is fine, tried different. What's the problem? how to fix?

Help please

Unable to connect to iTunes Store error message yet Wifi working fine. Any issues today?

Any iTunes connection problems on Oct 2? I have wifi connection but can't connect to iTunes either with iPad or iPhone

Hey Brewboy,
On October 2nd, some users may have been unable to access the iTunes Store. Apple worked quickly to resolve these issues, however you may have experienced them. To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

TS1424 I am trying to download an app but i am getting unable to connect to itune store error message.

I know alot of people got this error message while trying to download app. Any solution yet?

Most often a connection error. Since you are (I assume) seeing this on your iPad, the solution that often solves this is to reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time for at least 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will restart. Once back up, try again and see if there is still an issue.

ITunes store error code -9813....

unable to create a new account or log into existing accounts ONLY from my Mac.....no issues from my windows based laptop. both on on the same home network. issued has occurred for over a month.

Replace the X509Anchors file found in Macintosh HD->System->Library->Keychains with that of one from a known good computer (Make sure iTunes is closed first). Problem should go away. - H

Cant connect to itunes store error message 9880

Had thos problem before, but it's a security fix, just can't remember what to do.

Try this,
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
After restart, if you get a prompt to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

ITunes Store error message -9813 when attemping sign-in

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