Itunes store fails to load, and progress bar freezes, even though i am logged in.

i cannot get the itunes store to load on my windows 7 starter netbook. i use both firefox and IE browsers. and use a 3g dongle connection. itunes has been working fine up until a month ago. now it refuses to fully load. i have checked all intenet options which are correct. and firewall settings, which allows full access to itunes. running the itunes diagnostic reports that i am not the administrator ... despite the fact that i am signed into windows as an administrator! 
i recently updated to itunes 10.4. should i go back to an earlier version?
what is causing this enduring frustating problem? and what is itunes doing about it?

i also got the very long list of titles,, in blue writing ... latest cds, movies etc, without any images! like a shopping list, or the bare bones of a web page. but this only appeared on screen after i disconnected from the internet.
i am amazed that itunes are not targeting this problem with a an alert on itunes. it is affecting quite a few users. but they don't seem to care. i've tried every means of contact, but just got the runaround treatment!

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    DHCP Server:    192.168.0.1
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    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
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    DHCP Server:   
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    Online:        Yes
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    Using LAN:    Yes
    Using Proxy:    No
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    Connection attempt to browsing iTunes Store was successful.
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