Itunes store failure

Admittedly, I was a bit of a bonehead to update itunes while I had a song downloading, but I didn't expect it to charge my account, register the song in my history, and never give it to me.
Song was: Paint the Silence by South.
I've tried 'reporting' the problem, but the guy on the phone referred me to a dead link, and the Itunes 'Purchase History's button 'Report a Problem' just dissapears after being clicked. No idea how to proceed. Perhaps one of you Genii will know.
Thanks.
-Seff

Welcome to AD!
That "Report a Problem" in purchase history is really unreliable. Use this page, instead
http://www.apple.com/support/itunes/store/browser/

Similar Messages

Failure of the secure links to the iTunes Store

Problem Itunes Store
failure of the secure links to the iTunes Store
Does not want to connect to the Internet

Care to give a little more information? Like maybe exactly what you're trying to do when the problem happens, the exact error message that appears, how long its been happening for, what steps you've already tried, etc.
These types of details can really make a difference when asking others for good troubleshooting. Since you are on a Windows computer though, a good place to start is these articles:
iTunes for Windows: Network Connectivity Tests
http://support.apple.com/kb/HT3204
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/ht1527
iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls
http://support.apple.com/kb/ts1379

Failure -54 in iTunes store

Does anyone know how to solve a failure -54 when trying to go to iTunes store?

I am having same issue. Unfortunately I don't have a solution.

ITunes store access failure causes Apple TV to remove a lot of content

I've recently been experiencing a problem where the Apple TV will drop a great deal of content upon starting iTunes on my Windoze machine. iTunes reports it cannot connect with the iTunes store so it drops everything. Is there any way to disable this? It takes about an hour to put everything back on the Apple TV. Personally I don't see why a failed connection to the iTunes store should mean that all my content (not purchased content) should be tossed from the AppleTV. Thanks.

ajahearn wrote:
........ Personally I don't see why a failed connection to the iTunes store should mean that all my content (not purchased content) should be tossed from the AppleTV. Thanks.
Are you sure that the two are related. Have you recently updated anything on your system.

Failure to connect to ITunes Store: Solved

I don't have the time to read through all the messages about ITunes reluctance to connect to ITunes Store, but I know from having spend a good deal of this Sunday searching through the Internet that many of you may be experiencing this annoying, inexplicable problem.
Well, if your case is like mine, the cause of your problem may be the auto-update of Windows. After update, Internet Explorer's connection configuration was changed to connect via proxy __ in my network there's no proxy. That explained why I was able to connect to ITunes Store via dial-up but never via ADSL.
In my case I took very long to detect the problem because IE is not my default webrowser, i.e., navigation by Firefox was normal, but by IE was not, a fact that, had I noticed earlier, I coud have saved time.
I am relieved. Good luck.
JR

Thanks for the quick reply.
I'm using Norton Internet Security 2005 AntiSpyware Edition.
I tried the DNS flush and the popup disabler, then rebooted, and those did not work. I even uninstalled my google toolbar to get rid of it's pop up influence as well.
The firewall is whatever one is built into my Norton program and my Belkin wireless router, but I've never had any connectivity issues with it. My previous Itunes 6.0.5, I think, was fine.

ITunes Store connect failure

I have not been able to connect with the iTunes Store after installing the
Second IOS 7 update. (7.0.2)
The App Store works fine, and iCloud is acting up
All the time

Thanks for the quick reply.
I'm using Norton Internet Security 2005 AntiSpyware Edition.
I tried the DNS flush and the popup disabler, then rebooted, and those did not work. I even uninstalled my google toolbar to get rid of it's pop up influence as well.
The firewall is whatever one is built into my Norton program and my Belkin wireless router, but I've never had any connectivity issues with it. My previous Itunes 6.0.5, I think, was fine.

After installing latest version of ITunes, can't access ITunes Store

I've recently downloaded the latest version of Itunes (9.2.1.5) as since doing so I cannot access the ITunes Store. Prior to downloading this laterst version, I had no trouble with access. I've tried deleting the download and re-installing it, and I've tried just reinstalling it to "repair" any damaged or fragmented files. Nothing helps. I've tried rebooting, I've tried closing Itunes and re-opening, and I've tried clicking on Podcasts and then on Itunes Store. Again, nothing helps. The error I get is:
"ITunes could not connect to the Itunes Store. Network Connection timed out."
I ran the diagnostic and my connection to the internet was fine, the only red line failure I got was:
"Secure link to Itunes Store failed."
Everything else was fine. Again, I've never had this problem on this machine with any previous downloads.
I performed the download Saturday evening, so I thought that maybe Itunes Store was off line for maintenance or some other reason. But, at mid-day on Sunday, I'm still having the same issue, so I doubt it is the store. I've tried everything I can find on-line, and the bottom line is, nothing lets me have access to the Store.
In downloading the newer version of Itunes, I wasn't able to access it by opening the Itunes application. When I opened Itunes, I would get the dialogue box asking if I wanted to download the latest version of Itunes. When I clicked on the response to download the latest version, the dialogue box disappeared, but nothing was downloaded. So, I went to the Itunes webpage and downloaded from there.
I was doing other things on the computer while Itunes downloaded the new version, and it could have sat waiting for a response for some time. But, I had an active connection to the internet the whole time, and have not been without access since.
Basically, I'd like to know how to regain access to the Itunes Store with this latest version of Itunes. As a fallback, I'd like to revert back to my latest version that worked fine.
I'd be grateful for any help you can offer.
These are my system specs and the results of the last diagnostic.
Thanks
Microsoft Windows 7 Home Premium Edition (Build 7600)
HP-Pavilion GN553AA-ABA m9040n
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0
Current user is not an administrator.
The current local date and time is 2010-08-29 11:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
External Plug-ins Information **
No external plug-ins installed.
Network Connectivity Tests **
Network Adapter Information
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Description: Intel(R) 82566DC-2 Gigabit Network Connection
Lease Expires: Mon Aug 30 11:04:07 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-28 19:24:40.
CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: HL-DT-ST DVD-RW GSA-H60L, Rev DC08
Drive is empty.
Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.

Apparently, security programs like Macafee and Norton view Itunes updates as new programs and block then from access. If you add Itunes to the list of exemptions, it solves the problem.

ITunes Upgrade results in no access to ITunes Store

I've recently downloaded the latest version of Itunes (9.2.1.5) as since doing so I cannot access the ITunes Store. Prior to downloading this laterst version, I had no trouble with access. I've tried deleting the download and re-installing it, and I've tried just reinstalling it to "repair" any damaged or fragmented files. Nothing helps. I've tried rebooting, I've tried closing Itunes and re-opening, and I've tried clicking on Podcasts and then on Itunes Store. Again, nothing helps. The error I get is:
"ITunes could not connect to the Itunes Store. Network Connection timed out."
I ran the diagnostic and my connection to the internet was fine, the only red line failure I got was:
"Secure link to Itunes Store failed."
Everything else was fine. Again, I've never had this problem on this machine with any previous downloads.
I performed the download Saturday evening, so I thought that maybe Itunes Store was off line for maintenance or some other reason. But, at mid-day on Sunday, I'm still having the same issue, so I doubt it is the store. I've tried everything I can find on-line, and the bottom line is, nothing lets me have access to the Store.
In downloading the newer version of Itunes, I wasn't able to access it by opening the Itunes application. When I opened Itunes, I would get the dialogue box asking if I wanted to download the latest version of Itunes. When I clicked on the response to download the latest version, the dialogue box disappeared, but nothing was downloaded. So, I went to the Itunes webpage and downloaded from there.
I was doing other things on the computer while Itunes downloaded the new version, and it could have sat waiting for a response for some time. But, I had an active connection to the internet the whole time, and have not been without access since.
Basically, I'd like to know how to regain access to the Itunes Store with this latest version of Itunes. As a fallback, I'd like to revert back to my latest version that worked fine.
I'd be grateful for any help you can offer.
These are my system specs and the results of the last diagnostic.
Thanks
Microsoft Windows 7 Home Premium Edition (Build 7600)
HP-Pavilion GN553AA-ABA m9040n
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0
Current user is not an administrator.
The current local date and time is 2010-08-29 11:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Description: Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Aug 29 11:04:07 2010
Lease Expires: Mon Aug 30 11:04:07 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-28 19:24:40.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: HL-DT-ST DVD-RW GSA-H60L, Rev DC08
Drive is empty.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number: 4H83648V3FL
** Device Sync Tests **
No iPod, iPhone, or iPad found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

How do I gift an itunes LIBRARY playlist to someone on itunes STORE?

I have an itunes playlist in my music library on my mac. I want to duplicate the playlist to my itunes store account so i can gift the playlist to another person. how do i do this without a) manually recreating the playlist (it's long) and b) not use icloud? thanks.

John;
Thanks. It appears that the only way to do so is to go back to iTunes 10.x - so lame. And thanks for the feedback link - I have left my feedback which I share below. I also email Tim Cook so someone on his staff will at least see it and not just the support folks.
My feedback:
I cannot believe you dropped the ability to gift a playlist from my iTunes library to a friend with the "redesigned" iTunes 11. Apparently iTunes 11.0 IS REDESIGNED TO SELL LESS SONGS. What a complete and utter failure on your part - you're literally shooting yourselves in the foot if you have taken away the ability for users to actually BUY MORE PRODUCT from you and share their experience with iTunes. And during the holiday season. WHAT WERE THE GENIUSES OF ITUNES APP TEAM THINKING???? Aren't you in the business of selling iTunes songs? And it also makes such a great last minute gift too. And seeing how you release iTunes 11 back in Nov, you could have easily made this fix before the holiday season, but instead have not and instead let your users discover the miss in frustrating attempts - (go check out the apple support forums - your product teams check those forums, right?).
I think one forum user has you tagged perfectly - you're starting to become and act like Microsoft. I should know, I was there for 18.5 yrs before I couldn't stand it anymore.
-Victor

ITunes stuck on "Accessing iTunes Store"

I posted in reply to a thread of complaints about this on the "iTunes for Mac" side but realized my error only afterwards and so am posting this here instead/as well; apologies for repetition, I have no idea what forum etiquette here is.
I'm running Windows 7, downloaded the latest version of iTunes available on the website. Whenever I try to open iTunes I get a dialogue box that says "Accessing iTunes Store" and a loading bar that just goes on and on indefinitely (I let it go on for an hour as an experiment). I can click nowhere else on the iTunes program except the "Stop" button on the dialogue box but then it just says "Canceling..." and goes on doing that indefinitely until I force-quit. I cannot access any part of the iTunes menu while it is unsuccessfully attempting to access the iTunes Store. I've tried to open the program with "Run as Administrator" with the exact same result of teeth-gnashing failure. The program is therefore completely non-functional and while I can still charge my old iPod, I cannot use iTunes to access any of the content ... which is unfortunate because the iPod itself is bugging out in an unrelated series of problems and probably needs a software update or a lobotomy or something. I've attempted to uninstall and reinstall iTunes a couple of times now with the latest version, with no success there either. I'm not new to this program - I've had my old iPod Nano for years and have used iTunes steadily, if begrudgingly, since about 2007 without serious problems, have used the Store, etc.. This new "Accessing iTunes Store" is a recent development and it is crippling my ability to use the program or the hardware. Oh, and yes, it's the same result with the iPod is physically plugged in to the computer or not.
So how can I go about fixing this? Any help could be appreciated before my faithful-if-slightly-dumbfounded iPod takes a one-way trip to the electronics recycling facility and another company gets to have my money.

after trying everything I could find for 2 days, including turning on and off my firewall, my anti-virus program, resetting the winsock, authorize, deauthorize, and on and on I FINALLY saw one post by a guy that uninstalled Real Player and it fixed his problem. That was a new suggestion, so I tried it and guess what? IT WORKED. Thank GOD!!! This is a brand new computer so I was really frustrated. I am running Windows 7 64 bit. Hope the Real Player suggestion helps some other people.

Itunes store suddenly won't let me buy music - I click on "buy" and nothing happens

Up until today for some reason I cannot purchase music from Itunes. I logged in this morning and added a giftcard I was given and also updated my card details as my card had expired. I click on any other link in itunes so for instance to hear a sample of a song, but when I click "buy" absolutely nothing happens. I have checked that current itunes is updated which it is, however it is not the latest version as my software does not support the latest version - but this shouldn't affect my ability to purchase music, as my parents have an older mac computer and are still able to purchase. I have not therefore updated any software today as I am up to date as far as I can be on this computer. It was working fine a couple of weeks ago when I made some purchases - I have no idea why it is not working now? Perhaps Itunes itself is having problems?
Any suggestions?
Help much appreciated

AlexCarey, I've been having issues purchasing recently and place a number of calls to the support team. On Oct. 5th, and on my own decision, I went into my itunes profile and re-entered my credit card expiration date and security code. (Notice, it is not displayed for safety measures.) Today, I received an email from Apple support verifying if I made changes made to my account. For the heck of it, I logged back into itunes; click "Buy". It's working again after three days of failure. However, diagnosis still displays "Secure link to itunes store failed". Very confusing state of affairs, lately. See my post on "Itunes dilemma"

Blue screen of death when accessing Itunes store

Whenever I click on the Itunes store, the computer crashes and I get blue screen of death.

You haven't given your operating system.
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
Also *is a file name mentioned* in the error message? If so give the exact file name
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
There is some general help on Troubleshooting Windows Stop Messages here:
http://aumha.org/win5/kbestop.htm

ITunes Store Error (0x80092013) and (-50)?

I have a Windows Vista computer and for a while now, I have not been able to connect to the iTunes store and its quite annoying.
I have the most recent version of iTunes and I've noticed many people have/had this problem, but many of the 'solutions' did not work for me.
The errors included: (0x80092013) and occasionally (-50).
This has become a problem for me because I would like to authorize another computer and use home sharing for my iPod Touch 4g. I also cannot log into my apple ID since I get these errors. I know when I try to do those things, I'm connected to the interent as well. It also will tell me that the iTunes server cannot be connected.
If someone could help or suggest a way to resolve this, it'd be awesome, thanks!

Hi All,
With regards to error 0x80092013 – this relates to a failure of iTunes to correctly reference a valid CRL (which prevents the establishment of an SSL connection to the iTunes store).
Now, a large CRL endpoint recently moved locations, interesting just days after HeartBleed hit (see here: http://www.lyncblog.info/2014/04/update-your-firewall-now-with-this-new-crl-endp oint/). It would seem that iTunes requires access to this specific CRL.
For home users, your router, computer or browser may have cached the old CRL location, thus causing the issues with your iTunes connection – this is why the users attempting DNS changes have had some success.
For corporate users behind a proxy or firewall, the issue will relate to the new CRL location not being whitelisted. This connection is not proxy aware (sigh) which means you won’t be able to authenticate to enable iTunes to access the CRL – the only way is to whitelist the new URL.
So do yourself a favour and add sa.symcb.com to your firewall’s whitelist.
With sa.symcb.com whitelisted, iTunes should be able to successfully obtain a valid CRL and your iTunes connection should now succeed.
It would have been nice if Apple could have provided a little more assistance in this matter – especially for enterprise customers. But hey Hopefully this post helps some users out there.

Itunes store does not open - no error using windows vista

does anyone have any solutions that will allow me to access itunes store.
no error comes up.
using vista and have downloaded current itunes 10.4
thanks

thanks. spyware scan was clean.
how do i make sure itunes is allowed through antivirus? also,regarding the files to be deleted, where are they located on PC?
The first thing I'd suggest is to get a good
antispyware checker and give it a go at your system.
Some recent spyware has been reported by other users
to shut down iTunes or prevent it from launching.
From user reports, Ewido seems to be the best at
catching it. You can download a free version of Ewido
here.
If that doesn't cure the problem, make sure that any
antivirus/antispyware application you have is set to
allow iTunes to operate. Some antivirus/antispyware
has been known to shut down iTunes. An upgrade to
iTunes or to the utility may have triggered the
problem.
If that still doesn't help, take a look at iTunes for Windows: Troubleshooting unexpected
quits, freezes, or launch failures
If that still doesn't work, try deleting the iTunes
preference files:
C:\Documents and Settings\<username>\Application
Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local
Data\Application Data\Apple
Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find
them. (Right click "my computer", select open, select
Tools menu -> Folder Options. Select View tab, "show
hidden files" radio button is in the center scrolling
panel.) Delete them or if you want to be able to put
them back if it doesn't help, drag them to some other
location. This will force iTunes to run the setup
assistant the next time you launch iTunes. Note that
you'll have to go back and set any preferences you've
changed from the default.
If that still doesn't work, try this:
<a
href=http://discussions.apple.com/thread.jspa?threadID
=415055&tstart=0 >Bugie: Perform a Thorough &
Complete Uninstall and Reinstall of
iTunes/QuickTime.
Hope this helps.

ITunes Store No Longer Recognizes AOL IDs

Here we go again. The iTunes store once again will not recognize valid AOL IDs. I was just on AOL, and I logged in smoothly. Can't log in smoothly at the iTunes store, however -- it tells me that the ID I just used on AOL isn't valid!
Unbelievable. Why can't they get this right? Apple and iTunes has to be the most frustrating set of operating systems and websites in the world today. They can't get the most simple things to work right. And to think I was considering buying an Apple PC to replace my aging HP PC. Not anymore! Anyone know of music download sites that they like? I'm switching away from iTunes given all the failures they've had and their inability to manage their site properly.

Make sure that you selected the correct iTMS country when trying to logging into your account.

Itunes store failure

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