ITunes Store has blank pages
When I use the iTunes app and access Music, Films or TV all I get displayed is blank pages.
This has now resolved itself all pages contain content.
Similar Messages
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Purchased items in iTunes store show blank page
It's been a wgile now, when I go to the purchased link on itunes store to view my purchases , it just shows a blank page .
any ideas?Welcome to the Apple community.
Where exactly are you, some locations do not allow the re-downloading of movies. -
Itunes store has blank white screen
When clicking on the iTunes icon, my music library comes up, however, when I try to acces the iTunes store, there is a blank white screen. It has been like this for several days. I have tried all of the support suggestions with no luck. Any one else had/have this issue?
Hello whitmanjlw,
Here are some steps could fix the issue:
Apple software on Windows: May see performance issues and blank iTunes store
Hope this helps.
~Julian -
Since i updated my itunes to 10.5, my itunes store has been blank
Since i updated my itunes to 10.5, my itunes store has been blank. I cant purchase anythg from my itunes and my connection and security setting seem fine. Any ideas?
This tutorial for downgrading says you have to do this when that notice appears after you've downgraded:
iTunes 10.5 upgrades the iTunes library file and won’t let you downgrade, so you will need the prior version library file. Here’s how to go about that
5) You will need to rename iTunes Library.itl to iTunes Library.bak
6) Go into the “Previous iTunes Libraries” folder where you will find several files with dates in their names. The most recent one will have the .itl extension, but the others don’t. Copy that to the parent folder ~/Music/iTunes/ and rename it iTunes Library.itl
7) Congrats. You’re done.
from http://ismashphone.com/2011/06/how-to-downgrade-itunes-105-beta-to-itunes-103.ht ml
Can you try this and let me know if it works? *please God please GOD* -
My feeds are updating but the iTunes store has not updated
I put my rss feed up on feedburner and all my feeds have updated but the iTunes store has not updated. I was wondering if there a simple explanation for it. Subscribers to the podcast have gotten the most recent update but the store hasn't reflected the new changes.
When you add a new episode to your feed and upload it, it appears immediately for subscribers because their iTunes application reads the feed directly and the Store is not involved.
However because of the huge number of podcasts in the Store (thousands) the Store caches the feed and checks it for updates periodically. For this reason it usually takes 1-2 days for new episodes to appear in the Store: sometimes it can be less, and occasionally the whole process seems to get stuck and it can take several days.
All this assumes that you haven't made an error of some sort in adding your episode: it's not possible to comment on that unless you would like to publish the URLs of both your feed and the Store page - this latter can be found by control-clicking on the podcast image (or where it should be) - and choosing 'Copy link'. Please include the http:// in both cases to make the links clickable. -
Itunes store is blank when I open it
itunes store is blank when I open it
Same problem here -- latest 10.6.8 on a Santa Rosa Mac Book with 6 GB of RAM -- Safari 5.1.10 and iTunes 11.2.2 -- noticed that the song lists don't display, just a blank area where the song listing SHOULD display -- shows a slider to the right, but nothing on the list. Can play online radio just fine -- main default iTunes store window looks normal, and I can select one of the songs from the default store window, and it plays just fine -- but if I search for Fleetwood Mac or Boston, of which iTunes carries both, song list comes up blank -- other Fleetwood Mac non-song offering show normally.
Hold on -- now it is WORKING -- I used Safari to log into this Apple Help section using my active Apple ID, and I was presented with some sort of Apple license agreement and checkbox before I was able to proceed to this help section to comment -- I wonder if iTunes was hung up because I had not yet agreed to the latest Apple ID User(?) license agreement, but iTunes was not showing me the agreement so that I could check the box, etc.
Anyone having this problem, double-check that Apple has you on record per the latest license agreement -- my iTunes was showing that I was logged in using my correct Apple ID (only have one), but never displayed anything about a license agreement -- only when I logged into this Apple trouble-shooting help section via Safari was I presented with a license agreement update notification screen -- which, once agreed, seems to have cleared up my iTunes Store song list blanking problem. -
Whenever I open the iTunes store, the home pages of all of the sections (Music, App Store etc.) are BLACK. They still have clickable hyperlinks, but I can't see what I'm clicking. Any pagess accessed through the drop-down menus (even iHelp) or by randomly clicking I can't see.
Thanks but it's just my desktop that doesn't see it though. My notebook sees it everytime, even at the same exact time that my desktop doesn't see it. For example yesterday when I was typing up this post, I was typing up the post on my notebook because my desktop didn't see the router. I don't think it has anything to do with the router actually, but I wanted to see if anyone on here has encountered this issue before. Other forums have similar issues but I've tried all of the fixes I found elsewhere and they didn't work.
Any other ideas?
Thanks! -
I'm freaking out because almost all my music except for those songs purchased directly from the iTunes store has been deleted from my iPod - about 35 gigs. The songs show up, but they're all faded out and unplayable from my device (I have the newest version). Exclamation points appear beside all my songs in the "On this iPod" section, and yet I can't double-click to locate the files as nothing pops up. Some of my music has a weird circle next to it and is even more faded out when I'm in the "On this iPod" section - that's been happening for a couple of days. Yesterday I tried to set my settings to sync with my library only, and it worked, but this morning everything got even worse with the rest of my songs disappearing. What's happening???? Help??
The syncing of music is one way, computer to phone. See this helpful document from a fellow user. Credit goes to the author.
https://discussions.apple.com/docs/DOC-3141 -
Itunes store has stopped working On windows 8
with the most recent update of iTunes (2015, 12.1.1.4- or even later) The iTunes store has stopped working. Every time I open it a window pops up saying "ITunes has stopped working" and then I am forced to close the program and can't get back on it. I own a PC with windows 8. Previously I've never had this issue before. Even when I open ITunes in SAFE MODE the same window still pops up with "ITunes has stopped working'. What is happening and how can I fix this issue?
Greetings Willyme,
As someone who uses iTunes just about every day, I know I would be unhappy with things if I could not get it to launch. Let's see if we can get you back up and running. I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
with brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.
Having same issue here:
https://discussions.apple.com/message/19043181#19043181 -
i cannot access itunes store- it comes up with a blank screen that merely says itunes store
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Cannot update Apps, some pages within the iTunes Store are blank
About 2 weeks ago, I started having problems with iTunes.
1) I can update Apps on my iPhone, but I can no longer login to iTunes (11.3.1) and update my my Apps on my Mac (OSX 10.9.4), as the Mac is not recognizing my password, although my iPhone is.
2) When I open the iTunes Store to search for music/movies, etc. not all of the pages within the iTunes Store have content. For example, the "Home Page", "Music", "Movies", "TV Shows", "Books" pages all work and have content. The "App Store", "Podcasts" & iTunesU pages are completely blank and have no content. Also when I Search for certain items, it's hit or miss. Sometimes the search brings something back, and again sometime the search bring back a blank page.
We brought out Mac into an Apple Store yesterday (8/15) and they did not no what is going on. The reinstall the OSX software and we backed up fro a Time machine backup, but it did not fix the issue.
Could this possibly be a glitch in the iTunes software? Would we need to uninstall and reinstall iTunes?
Any help is greatly appreciated. Thank you.EtreCheck version: 1.9.13 (49)
Report generated August 16, 2014 at 10:17:53 AM EDT
Hardware Information: ?
MacBook Pro (15-inch, 2.53GHz, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,4
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information: ?
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 1:33:13
Disk Information: ?
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (46.61 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ?
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.splashtop.streamer-daemon.plist Support
[loaded] com.splashtop.streamer-srioframebuffer.plist Support
Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.splashtop.streamer-for-root.plist Support
[running] com.splashtop.streamer-for-user.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.spotify.webhelper.plist Support
[running] com.swarmcast.mlbnexdefautobahn.plist Support
User Login Items: ?
MyTunesController
EEventManager
Genieo
EEventManager
HP Product Research
HPEventHandler
HP Scheduler
Internet Plug-ins: ?
DirectorShockwave: Version: 11.5.8r612 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
NP2020Player: Version: 5.0.4.0 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.4.2.18903 Support
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 Support
SharePointBrowserPlugin: Version: 14.0.1 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
fbplugin_1_0_3: Version: (null) Support
WebEx64: Version: 1.0 - SDK 10.5 Support
3rd Party Preference Panes: ?
Akamai NetSession Preferences Support
Flash Player Support
Growl Support
MacFUSE Support
Time Machine: ?
Auto backup: YES
Volumes being backed up:
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 24
Oldest backup: 2013-11-02 04:41:58 +0000
Last backup: 2014-08-08 10:37:22 +0000
Size of backup disk: Excellent
Backup size 465.44 GB > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
7% coreaudiod
3% WindowServer
1% Shazam
1% firefox
0% fontd
Top Processes by Memory: ?
512 MB firefox
381 MB iTunes
139 MB com.apple.IconServicesAgent
70 MB com.apple.iTunesLibraryService
66 MB mds_stores
Virtual Memory Information: ?
921 MB Free RAM
1.73 GB Active RAM
616 MB Inactive RAM
526 MB Wired RAM
528 MB Page-ins
0 B Page-outs -
I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Mavericks iTunes shows a blank page for the App Store
iTunes Store displays correct content for the Music, Movies and other tabs, but the App Store shows up blank. This is without a sign-in.
Thought sign-in might help, but could not get past the sign-in panel . The same panel is re-displayed without any indication of error (an incorrect password did get a message in red about wrong password).This fixed it.
I had turned off cookies in my Safari browser five or six months ago. After installing Mavericks, I had the above problem seeing the App Store in iTunes.
I found a hint on what was wrong when I tried to use another AppleID to get into iTunes. In that process, an error message said to check the cookies setting.
So, I re-enabled cookies in Safari and my iTunes is OK now, without sign-in and with sign-in. -
Garageband 10 in-app purchase. App Store shows blank page.
Hi,
When I click on Download More Sounds from the GarageBand for Mac (v10.0) menu, I enter my Apple ID password and Accept the purchase. Then the Mac App Store opens and displays a blank page. That's it. There is no download.
Apple issued a resolution for those who are unable to complete in-app purchases http://support.apple.com/kb/TS5275
However, this resolution does not work for me because when I click the Purchase tab on the Mac App Store there is no Accept button next to GarageBand.
Has anyone been able to find a solution to his problem?
Thank you.I had the same problem.
Found out this happens when buying the extra content is the first purchase you do after installing Mavericks.
When you go to the app store, buy any app, and then go back to garageband and try again, it will work.
It did for me.
(bought an app I wanted anyway)
In my search for a solution I found another post that said it also works when you buy a song in iTunes, but I'm not sure about that.
Maybe you are looking for
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IPod Touch is having a problem with a single character!?
I've tried to login to many websites over safari since I bought my iPod Touch, and until then, it was the very only thing that made my frustrated! I was never able to login to any web sites, always getting a login/password error. I was thinking that
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On my app store I what to update an app but the e-mail is my husband it in a light color making it so I can't change it to my e-mail address. It ask for a password can't give one because of the e-mail how do I change this I'm lock out?
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BSOD open cd dvd drive nvgts.sys blue screens
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When I change the webpage filename from filename.html to filename.cfm the webpage loses its format/styling. WTF! Anyone have a solution or know why this is happening?
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Wireless Access Outside the US
Hi. I am a US resident traveling to the UK with my PowerBook G4. It is equipped with an airport card for wireless access. Stupid question, but will I be able to connect wirelessly (i.e. with no special adapters, etc.) in any UK hotspot, just as I wou