Itunes store has stopped working On windows 8
with the most recent update of iTunes (2015, 12.1.1.4- or even later) The iTunes store has stopped working. Every time I open it a window pops up saying "ITunes has stopped working" and then I am forced to close the program and can't get back on it. I own a PC with windows 8. Previously I've never had this issue before. Even when I open ITunes in SAFE MODE the same window still pops up with "ITunes has stopped working'. What is happening and how can I fix this issue?
Greetings Willyme,
As someone who uses iTunes just about every day, I know I would be unhappy with things if I could not get it to launch. Let's see if we can get you back up and running. I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L
Similar Messages
-
My PC is running Windows 7. I have downloaded the new OS Version for iTunes onto the computer. It all works fine from the iPod Touch, but when I click the block for the iTunes Store, I get the message that "iTunes has stopped working". What is wrong? How can I fix it so I can purchase from the store on my PC instead of having to use the small keyboard on the iPod Touch?
There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues! -
My iTunes store has stopped working whenever I open it up.
This is the information I have from it. What is KERNELBASE.dll?
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Extra information about the problem
Bucket ID: 2904540335Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.1.7
Application Timestamp: 4f71aced
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: 80000003
Exception Offset: 0001280c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Hi ...
Try reinstalling iTunes > http://www.apple.com/itunes/
If that doesn't help, try here > iTunes for Windows: Gathering and using iTunes Diagnostics
and here > Tunes for Windows: Network Connectivity Tests -
Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution
I have the same issue. An iTunes help page (iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support) suggested I hold down shift and control when clicking to open iTunes, which opens iTunes fine for me. That would mean the problem is in the third party plug-ins that work with iTunes. However, the help pages did not say what to do with the plug-ins once I knew that was the issue. The pages said to find the plug-ins and move them to the Desktop, which I did. That's where the help pages stopped, which is ridiculous. Does anyone know what to do from there?
-
I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
Hey Todd Rubenson,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
I have a toshiba computer and it is windows 7, recently after I installed imatch everytime I open itunes I get the message 'i tunes has stopped working' and windows cannot find a solution and has to close. There is no solution and I don't know how to get the crash information on my computer....can anyone help as I want to finish downloading all my songs to match to be available on my mac products.
Re: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself. -
I keep getting this pop up message while in ITunes -- MobileDeviceHelper has stopped working -- How can I get it to stop?
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Adobe Reader 10.1/ 11 get error "has stopped working" on windows 7 after installed 1 or 2 days, but Adobe Reader is fine==
Turning off the Protected Mode at Startup setting fixed the problem for me. Switched off all protected mode settings in Preferences exited Adobe Reader XI then restarted. Now I can successfully open files without the program crashing. I run the same versions of Adobe Reader and Norton Internet Security on Windows 7 and Windows 8 systems and the problem only occurred on Windows 7.
-
Applephotostreams.exe has stopped working on Windows 7 PC
applephotostreams.exe has stopped working. Windows 7 PC.
Same issue, Upon start up I get this error (attached)
Have tried choosing check online for solution, it spins and spins, then poof, the dialog box simply closes, nothing, no tab open in the browser with possible solutions, no reply that a solution couldn't be found. If I go into iCloud panel, PhotoStream has a check mark in it and the same error pops up again. HOW do you uninstall applephotostreams.exe? It is NOT listed in my Programs & Features in Control Panel. By doing a 'Search Desktop' I can see it is located in Program files (x86)/Common files/Apple/internet services... how do I properly delete it and reinstall? (It is working FINE between my iPad and iPhone, and until yesterday had been working just fine on my PC (Win 7 64bit) Thank you -
Firefox has stopped working altogether (Windows 7). It will NOT start. The spinning start up graphic will spin for a moment, and quit. I have uninstalled everything that I could find to uninstall, and then re-installed, but to no avail. I have followed the currently posted suggestions with out success. Any other suggestions?
'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}
Save the file. Then;
Using your file browser, open the Programs folder on your computer.
'''Windows:''' C:\Program Files
C:\Program Files (x86)
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
Look for, and rename any Mozilla and Firefox folders by adding '''.old''' to them.
Now run the full installer. -
I have icloud on my pc with windows vista. recently, upon startup I get a message that says applephotostream.exe has stopped working. Windows will close this program . . . I tried re-installing the icloud control panel, etc. to no avail. any leads?
Hi, I have the same problem. Has anyone come forward with any advice on fixing the problem?
-
My app store has stopped working is it a bug????
my app store has stopped working help plese
Try resetting the device.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
Then try the App Store. -
Everything seems fine until I try to access the ITunes store. Then I get a message that ITunes has stopped working and that Windows is looking for a solution. Then it tells me that no solution has been found and closes down Itunes.
I can still sync music / podcasts to my ipod and iphone. I am still getting podcast downloads automatically for the ones I have subscribed to.
This is the first time this issue with not being able to access the Itune stores has happened to me. I was just there 2 nights ago.Hello notime4,
The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
Itunes has stopped working in windows 8 when I try to access itunes store
itunes seems to be working ok, but when i try to access the itunes store, i get a message that itunes has stopped working correctly and windows will close the program. i have uninstalled and reinstalled itunes several times (the recommended long way, which uninstalls all apple programs), but i still have the same problem. someone please help so i can access the itunes store!!!
Exact same thing is happening to me. Couldn't find where to view the Itunes version number after a quick look. I hate the "simplified" interface by the way. On windows 8.1. Really starting to hate itunes, very buggy, and apple device locked down content (I'm looking at you TV shows and Movies) make it a pain to use.
-
ITunes 10.6 has stopped working on windows 7
I just bought this Lenovo H415 desktop with windows 7 home premium.
I installed a earlier version of iTunes and it worked fine. Then I updated it to the latest 10.6 version, and it gives me the following error after I click "agree" for the agreements whenever I start it.
iTunes has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.6.0.40
Application Timestamp: 4f56cf56
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4cf45322
Exception Offset: 660a1040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
I tried reinstalling it, and I also tried to uninstall it and install it in a newly created admin user account. But I am still having the same problem when starting iTunes.
Please help. Thanks.Hello,
I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening... I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717
Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.
Remove iTunes Preference files
Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues. iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test. This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Really hope this helps you!
Maybe you are looking for
-
How can I watch video and pictures from my mac book to Apple TV?
How can I stream pictures and video from my Mac to Apple TV?
-
Change default language of login in database
Hi, Working on SQL Azure. I'm running queries that are date dependent and so I need to set the default language of the user to be British (to get dd/mm/yyyy format). How can I do this in Azure. Create Login and Alter Login are restricted and when I q
-
Why does fix capitalization work when there is only one space after the period in pages 09?
why does fix capitalization work when there is only one space after the period in pages 09? For example: "Turn on 3rd St. After the traffic light." There is only one space after the period in "St." shouldn't it only auto correct after TWO spaces.
-
How to present datetime objects as separate date and time objects?
Hello, I store the working times of employees as records containing two datetime fields: - begin: datetime - end: datetime I would like to keep this design, because a working time may cover several days, e. g. beginning at 2015-04-14 22:00 until 2015
-
Using 10.5.8 when open mac mail keeps giving Certificate error
trying to help someone with a mac book 10.5.8 when open mac mail keeps giving certificate error. checked and everything seems fine with settings ssl is not turned on for incoming and outgoing not sure what is giving them this error and trying to assi