ITunes Store help - changing TV download type
I accidentally purchased a TV season in regular resolution but intended to get HD. I have not downloaded yet. Ideally I would like to cancel the purchase and purchase the HD version. If that is not possible I would like to get the HD version even if it means paying an outrageous price. But iTunes won't let me do that. It says I already have the season and cannot repurchase it, even though I specify HD. To make matter worse Apple support is impossible. I have been trying for hours to follow the "Contact Apple Support" chain at the appropriate place and all I get is the busy icon (in Windows). Getting anything out of the regular phone contact system, with no live person, is impossible for this kind of case. Very frustrating. This is one reason that I don't own a Mac. But I do like to use iTunes on my PC. Anyone have suggestions on how to contact Apple?
Thanks,
Mike
Do you have Shaw internet by chance? There were some issues a few months ago with this provider and iTunes. You may want to speak with them. Also make sure all your security software is up-to-date.
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Hello seth53,
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For more information on this, take a look at:
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Try:
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1. Contacted iTunes store support
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