ITunes Store is not responding
I can not open the iTunes store. When I tried, a box came up saying "iTunes could not connect to the iTunes store. The connection timed out."
I just downloaded the new version of iTunes, and the firwall on my computer is off, so the need to intall it there is not possible.
When I tried to connect to the iTunes store from this website, it came up with "We could not complete your iTunes request. An error occurred (11222)."
Internet is working fine, I can connet to any website.
Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.
Similar Messages
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The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!
I tookyour suggestion and SUCCESS! I can now access the Itunes Store. A simple fix, and thanks so much!!.
Below is the advice you forwarded:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.
Thanks again, -Dean Stoneburner -
ITunes Store app not responding?
iTunes Store app not responding?
When attempting to open the iTunes Store app, pre installed, ... all happening is a short glimpse/flash ... and then nothing?
Any suggestions ... very annoying!
BrgdsWhen attempting to connect earleir the same thing was happening to me, but I got through a little bit ago.
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Dear iTunes Support Team, I have recently started purchasing albums from the iTunes store and I am planning to buy even more in the near future. However, the U.S. iTunes store only offers a few German Artists/Albums. I'm happy that you are expanding the iTunes store with songs from all over the world and I'm happy that you are offering a few yet more and more German songs. I would highly appreciate it, if you could add Artists like Shindy, Bushido, Sido with their albums (NWA, NWA 2.0, FBGM, AMYF, Sonny Black) to your U.S. Store. I don't live in Germany anymore and therefore don't have German credit cards to switch over to the Getman iTunes store. You have some Bushido Albums available in the U.S. store available for purchase but I specifically am interestsed in his other albums. Also, the artists I mentioned above are only available in the German iTunes store and not available in the U.S iTunes store yet. Please kindly respond back to me. I would be more than happy to hear about a possible solution from your side. Thanks a lot!
Thanks for your help! Yes, they are available but in the German iTunes Store only. Some older songs are available even in the US iTunes Store, but not the new songs from those German artists mentioned above.
I cannot provide a German billing/paying info because I live in California. I would like to switch over to the German iTunes store to buy the albums available there, however, I do have a German iTunes Card but you still need to provide a valid card (visa,master card etc) to purchase songs from the German iTunes Store (I wish the German iTunes gift card itself would be enough, this would make everything easy for many people).
Please help me out and do I need to create a new Apple ID associated ONLY with the German iTunes Store?
Thanks,
shindymagjeder -
I've been using Ringtone Maker to add ringtones to my iPhone. The app is now telling me my music I bought from the iTunes store is not exportable. I downloaded a new app called Ringer and it says my song "has no audio tracks". Wha am I doing wrong??
never mind. i think it just makes you review the information -- it looks like you have to click through everything.
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On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.I did everything it said to do inarticle HT1923 Removing and reinstalling iTunes, Quick Time, and other sofware components for Windows Vista or Windows 7. Now what?
Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
tt2 -
How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable? The albums show as purchased on the iTunes store, but not available to download to my authorized device. I also have albums that appear in my library, but are not able to be added to my iPod from my computer
When you download something from the iCloud, it is a brand new licensed copy. Your iCloud account just contains a notation that you have this app. It isn't storing an actual copy of the app from your Mac.
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My itunes store will not load i keep getting a blank white screen
My itunes store will not load when i click on the store a blank white screen will come up and only that
I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US -
The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.
everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help
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On my Windows 7 PC, the iTunes Store will not display the Home Page or search anything
My iTunes Store does not work on my Windows 7 PC. The progress bar shows accessing Store for a few seconds, but then just a blank screen where the Home Page should be.
Try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues to start with.
Otherwise, for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
The iTunes store does not load when I open it
So I recently had to install the latest version of iTunes after I upgraded to the newest version of iOS on my iPhone 4 (iOS 6.0.1) because the older iTunes version wasn't compatable with the newest iOS version. I had been using a much older version of iTunes becuase every time I would update the iTunes store without fail would stop working. I spent almost an entire day trying to fix it like 6-8 months ago and I finally got it to work with one of the older versions, which was why I was mad that I had to update it again.
Anyways, the iTunes store will not load at all. Everytime I open up iTunes on my computer (I have Windows Vista) and I try to go to the iTunes store, it never loads. It keeps saying "Accessing iTunes Store" (see image). I have tried to wait it out, but nothing ever changes.
I have already tried reinstalling iTunes and tried reinstalling the newest version, neither of which helped. I also tried what they suggested at http://support.apple.com/kb/TS4123 but the only item that came up under the Winsock Providers tab was the Apple one.
Not sure what else to do. Any suggestions?That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.) -
Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Albums in iTunes Store but not matching
Hi,
I stumped up my £21.99 last night and sent iTunes Match off to do it's thing. I'm on pretty crummy ADSL connection so the resulting upload (some 5,000 'items' from an iTunes library of 6,500 songs!) will no doubt take a while.
Howevre, I've noticed a HUGE amount of songs for which there is no iCloud/iTunes Match icon. My Library does contain the odd obscurity, but really not that many - and if a track is obscure/incompatible wiht Match then there would be an icon there, albeit the cloud with the line through it (which incidently is often toitally unjustified... AAC file created on a Mac above the min kbs, but that's another thread).
I've done a bit of chekcing an most of he songs/albums that have no iTunes Match/iCloud icon are songs and albulms that are available in the iTunes Store. Most of them I've ripped myslef from purchased CDs (above the min kbs). I thought the idea of Match was that it would recognise songs it (iTunes) sells and will match them?
At the moment far too many of my songs are simply being ignored by the Matching process. There's also many instances where there might be one song on an album that has no icon, and simialrly there are some albums where all except one song has an icon.
Thought/ideas/tips?
ThanksFirstly, you need to turn on the iTunes Status column in the iTunes browser. That will tell you how the song is actually being identified. Pull down View > View Options, select "icloud status" and click the OK button. Once a song is successfully processed it will have a status of either "matched" or "uploaded." Which leads me to...
Secondly, once a track in your iTunes library is successfully processed it will not have a cloud icon in the "iCloud Download" column. There will only be something in that column if the song has not yet been processed by iTM (it is "waiting), there is some sort of error, or the original track has been deleted from the library and it is availble for download from the cloud.
Thirdly, just because a song is available in the iTunes store does not automatically mean it will be "matched." There have been a lot of discussions about this on the forum. Please do a search and you'll be able to read them. -
Itunes store will not load please help
I am having a lot of trubble itunes store will not load can anyone help please help
I had the big stupid NoN response from the Itunes store and spent days researching. Begin at
http://www.apple.com/support/itunes/troubleshooting/
Lotsa good stuff there.
In the end I found a software conflict with Speedbit's SpeedOptimizer v2.xx aka SPO.exe in my taskmanager's process list.
I found that by watching Norton Firewall complain about stuff while running in ADVANCED mode.
Happy hunting. -
Dear Apple community, some purchased songs from iTunes store are not shown in the album, how can I download them?
I already looked through this: http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US
However my itunes does not display the 'library' icon. Some help would be greately appreciated!
Cheers!
AndyHello
In itunes...preferences you can change the setting to import songs instead of mp4 to mp3. Afer changing this setting, right click to the songs and than you are able to convert to mp3. ths's it
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