ITunes store keeps saying no internet connection but i am connected

downloaded newest patch 12.1 and now I cannot connect to the iTunes store. The previous version of iTunes gave me absolutely NO problems at all with this, only after I download newest patch now I have problems. I tried reinstalling iTunes about 5 times and still not working. Then I checked my firewall and even turned my Windows firewall off, still an issue. My computer has more than enough space requirements so I know that is not the problem. I see that obviously people other than me are also having this problem also, so if anybody has had success in rectifying this problem. Getting very frustrated and want the old iTunes back now. Thank You

Hello neilmac37,
I read your post, and it sounds as though you can't connect to the iTunes Store. I have located an article which provides troubleshooting steps for that issue:
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

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