ITunes store loads, but only shows a white screen. Help?

I have a Mac and the most up to date version of itunes. Whenever I try to open the itunes store, the "accessing itunes store" bar loads all the way, but nothing ever pops up, its just an empy white screen.
My internet connection is perfectly fine as well, and I've restarted my computer multiple times.
Also, I'm running 10.6.8, Snow Leopard, but I don't necessarily want to upgrade to Lion or Mountain Lion.
Help?

Hello lxjoseolexl,
I found an article with steps you can take when you are not able to connect to the iTunes Store.  I recommend following the steps in the section titled "Troubleshooting on a Mac" in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • TS1424 when i open itunes store i will only see a white screen

    when i open itunes store i will only see a white screen and i can't see anything
    please someone help me

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • My IPOD touch got wet and now only shows a white screen.  How to fix?

    My IPOD touch got wet (it was not submerged in water, just rained on) and now only shows a white screen.  How can I fix this?  I already dried it in rice, and reinstalled it on ITUNES.

    unless you have apple care which even that probably doesnt cover water damage. youre gonna need to buy a new screen. probably set you back $60 something. look up ipod touch 4g lcd screen in google and look for sites like amazon or something. unless you wanna have apple charge you like 100 bucks for it or probably more

  • After installing my Mac only shows a white screen. Help

    I updated and now when it restarted it will only give a white screen.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • HT4913 when i try to look at music at the itunes store i just get a blank white screen

    i log in then press itunes store it processes then i just get a blank white screen. no music to look at or download

    If you're seeing a blank iTunes Store, see this support article:
    http://support.apple.com/kb/TS4123
    If that does't help, try resetting Winsock. This has solved the problem for some people, at least.
    1) Click on your start menu.
    2) Go to accessories
    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 
    4) Once it opens, type in the following command... 
    netsh winsock reset
    5) hit Enter and it should say something like Winsock reset successful.
    6) Reboot your computer and try the iTunes Store again.
    Regards.

  • E63 won't turn on, only shows a white screen.

    Today my e63 phone died while I was using the internet so I plugged it into my charger, all that happened was the light behind the navigation button lit up and then turned off, usually my phone will just go into the charging screen and I then turn it back on. I tried with multiple chargers and there was no difference.
    I then tried to turn it on and all that comes up is a white screen. I took out the sim card and memory card but there is no difference apart from the fact that when I turned it on after taking out the memory card the screen was black with white lines then went completely white.
    Does anyone know how to help me? Or do I need to take it into a Nokia store? I have never had any troubles with my battery or battery life and I've had my phone for about a year and two months.
    I have tried reformatting codes and they haven't worked.
    Please help

    you need to bring your device to a Nokia care point for inspection
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • ITunes Store Issues Since 10.4 Upgrade/White Screen

    Ever since I downloaded 10.4, I have had problems with the iTunes store, getting the white screen.  I initially uninstalled/reinstalled iTunes, Bonjour, Quicktime, etc., and could then connect.  However when later trying to get into the store, I received the white screen again.  I then uninstalled/reinstalled again.  I was able to connect for a short time.  I am now getting the white screen again.  Any ideas on what is going on?
    Thanks for your help,
              Scott

    Here's another thread about this exact problem. There are several of us experiencing this glitch since at least 17 August.
    https://discussions.apple.com/thread/3274333?tstart=0
    I followed the instructions about uninstalling Quick Time, hunted down all the older apps, with no luck at all. Still no App Store (iTunes Store proper, is fine).

  • When I start Firefox it indicates in the bottom left corner that it is loading my Yahoo homepage, but only shows a white window. If I type in the URL of another site, the same thing occurs. I can only use Firefox by restarting it in safe mode.

    I am using Firefox 5.0 with Windows XP SP3. I've had this same configuration for the five or six years I have been using Firefox, and I have not installed a new program in the past few months. I also run AVG automatically every day.

    Does this only happen on specific pages?
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can try to disable notifications as a test (you may want to reverse this).
    You can try to set the dom.webnotifications.enabled pref to false on the <b>about:config</b> page.
    *http://kb.mozillazine.org/about:config

  • My 4th generation iPod touch is completetly frozen... Doesn't respond to home   turn off command, it's not being recognized by iTunes. It only shows a white screen and doesn't respond to nothing

    can someone help me?

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • On start up my mac book pro shows a white screen with a folder with a ? in it then switches to the apple symbol with the loading bar under it but it freezes about half way any ideas

    My mac book pro on start up shows a white screen with a folder with a question mark in it then switches to the apple symbol with the loading bar under it but it freezes about half way. Only started to have problems since upgrading to yosemite any ideas.

    I do hope you have recent backup, because it look like your hard disk is failing. You can start up in Recovery Mode, and run Disk Utility to see if the disk can be fixed:  OS X: About OS X Recovery - Apple Support

  • I reinstalled iPhoto on my MacBook Pro. It opens, but only shows the loading bars and does not allow me to add pictures. How can I fix this?

    I reinstalled iPhoto on my MacBook Pro. It opens, but only shows the loading bars and does not allow me to add pictures. How can I fix this?

    Mac 101: File Sharing
    Mac OS X 10.7 Help: Transfer files between two Mac computers
    Mac OS X 10.7 Help: Set up a Windows computer to share files with Mac users
    Mac OS X 10.7 Help: Use iDisk to share files
    Mac OS X: Sharing your files with non-Apple computers
    How to share a Mac's files with a PC and vice versa.

  • My iPod is showing a white screen. I could not see anything. But I can listen to songs by blindly pressing the play button twice. The battery comes only for an hour.? How do I get the display and longer battery?

    Hello Friends,
    I've two iPod Nanos (4th gen - 8GB). I'm facing a severe problem with both of them. For both iPods, I tried to do this method Simultaneously press the top button + home (central) button. But of no use.
    1. My first iPod is showing a white screen. I could not see anything. But I can listen to songs by blindly pressing the play button twice. The battery comes only for an hour.? How do I get the display and longer battery?
    2. My second iPod is facing more severe problem. None of the buttons are working. When I connect it my PC it showing "CONNECTED- eject before disconnecting". But it is not ejecting with all the usual methods. When I manually and physically disconnect it from the PC the same "CONNECTED- eject before disconnecting" is still showing till the battery goes off. After that if i press any button it is showing low battery signal. And when i re-connect it to the PC the same process is repeating. When I tied to restore it to the factory settings I'm getting "Error" report.
    (I'm using windows 7)
    Friends, Please help me with the above problems. It will be a great help.
    Thank You.
    R.SAMALA

    Sounds like some hardware issues, meaning you'll want to take or send the iPods in for service or repairs. You can choose to have Apple do an out of warranty exchange for the prices indicated in the link below or find another third party service perhaps even local to your area.
    http://www.apple.com/support/ipod/service/prices/
    B-rock

  • My ipad is freez...it only show a home screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

    my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

    Have you tried to reset it? Hold down the sleep and home keys for about 20 seconds and see if you can get it to reboot.

  • My ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

    my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.plz help me.................thx u

    Option 1
    Try force iPad into Recovery Mode. Follow step 1 to 6 very closely.
    http://support.apple.com/kb/HT1808
    Note: You need to be patient and repeat the above many times to recover your iPad

  • I am trying to download a free app but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option then is to hit OK, which achieves nothing. How can I connect?

    I am trying to download a free app to my iPhone 4, but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option is to hit OK which achieves nothing. How can I connect to the store?

    Might be help for you here >  Can't connect to the iTunes Store

Maybe you are looking for