Itunes store looks empty

iTunes store looks empty

Hi, nash1946.
Thank you for visiting Apple Support Communities.
This sounds like you are experiencing an issue with a blank iTunes Store. If you are having this issue, check out the troubleshooting steps in the article below.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Cheers,
Jason H.

Similar Messages

ITunes store looks like plain HTML

Well, I thought it would be a good idea to buy some Family Guy, but wait! There's a spanner in the works! The front page of the iTunes Store looks OK, but when I use the Spotlight search to search for "family guy" it just appears like plain HTML... I have updated from iTunes 10.1.1 to 10.2.2 to no avail and have tried re-installing Safari to no avail. Please help!

iPhonePodPad wrote:
Quadruple post, but the issue seems to have been resolved by updating Safari. Weird...
Interesting. That suggests your Apple Application Support didn't update properly when you updated to iTunes 10.2.2.12. Apple Application Support is where single copies of program files that are used by multiple different Apple programs are stored. The ones used by both iTunes and Safari include webkit.dll and icuuc40.dll, and there's newer versions of each in the latest Apple Application Support version 1.5.1, which is included in the latest iTunes and Safari installers. So perhaps the AAS update only went through properly when you did your Safari update (even though it should have happened when you did your iTunes update).
Or maybe something else happened. At any rate, I'm glad you've got things working now.

When I open up my itunes the itunes store looks like it is loading but will not open

When I open up my itunes the itunes store looks like it is loading but will not open

I imagine this is a bit late for you, but to anyone else running into this problem, try the trick mentioned by VFSchreiber in this thread:
Re: Why won't my iTunes movie rental play or download?
This worked for me when I ran into the same issue (can scroll through rented movie but can't play it). Just switch iTunes to the MiniPlayer (in the Window menu) and then back to the normal player. Apparently, you may need to do this a few times. It sounds odd (and I didn't really expect it to work), but it fixed the problem for me.

ITunes Store looks funny in Mountain Lion

Since installing Mountain Lion, the iTunes store displays wrong - the large area at the top of the screen - which should display cycling artwork for current albums, movies, etc. is blank. Everything else looks fine. Attaching a screen cap.

NEVER MIND - another restart fixed it.

ITunes Store Looks Weird? (Picture Included)

Everything looks weird in my iTunes Store and here's a photo of it. You might not be able to see it, but it seems everything is disorganized in iTunes. I tried to re-install this but nothing happened, it was stil all the same. Any solutions to this? Thanks in advance.

Edit > Preferences > Advanced > Reset cache
tt2

ITunes Store looks fuzzy or even blurry

The images and text look blurry or fuzzy but i can't figure out why it's like that. Everything else in iTunes doesn't look blurry or anything. Even before upgrading it look that way. Here is a picture if it works right http://yfrog.com/neitunesstoreisblurryorfup Thank you for your time.

here is a different link because the other isn't working. http://img695.imageshack.us/img695/4990/itunesstoreisblurryorfu.png

Why is the Mexican iTunes Store so empty?

I just found thar many VERY -and I mean VERY- popular songs are not available in this store, and I want to know why! And why can't then I just change my location? because it seems like, very unfair.

The rights owners (mostly media companies) decide what can be sold where and to whom. Presumably Apple can do limited negotiation but in the end they have to take what is offered.

ITunes store looks weird ...

Dying (!!!) for some help here. I have tried EVERYTHING.
http://picasaweb.google.com/vr46eagles/Itunes_help?feat=directlink
iTunes 9.2.1.5.
Any ideas ...?
Thanks in advance.
/s/ AHTTD

Bnoir,
Thanks so much for you efforts to help. That's very kind of you.
Funny thing - it corrected itself...
The strangest thing ...
/s/ AHTTD
PS - I'm unable to answer your question, although I don't believe so.

How can I prevent iTunes 10.5.2.11 64bit on Win7 64bit hanging while "Accessing iTunes Store"

Recently iTunes has started to hang on open on my win7 64 bit system. It attempts to access the itunes store before I can do anything else, and simply hangs. I can't proceed past this point, so can't configue any options such as deauthorising then reauthorising the computer, for example. I have completed some basic troubleshooting steps e.g. disable firewall software temporarily, confirm network access from this and other systems, remove and reinstall itunes, perform repair installations, etc. But to no avail. It seeems to be a pretty common problem, with the commonly offered resolution of the deauth / auth I mention above. Does anyone have a fix? Or, is there a way to configure itunes preferences outside of itunes? Perhaps I can deauth / auth there to see if it will resolve the issue? (I can't deauthorise all my computers as I have recently performed this previously, i.e. inside the (three month) window0. I may have to call apple support for assistace to resolve this, but trying to avoid this as there is often a bit of a lag there.
Thanks for reading.
[email protected]

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP.

Can not access itunes store..was always able to until a few days ago

I am using windows XP and since I downloaded the latest version of itunes I am not able to access the itunes store. I have tried to turn off the pop up blocker, add itunes to my exception list in my firewall and several other fixes listed on other sites...all to no avail. I even removed itunes completely from my computer and reinstalled it but nothing works. Any thoughts???

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP.

TS5376 i tunes cannot connect to itunes store

every time i open itunes i have a message that itunes could not connect to the itunes store.
i tried uninstalled itunes and instilled it again and received the same masseage

Hello mufadalsk,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Have a nice day,
Mario

Blank iTunes Store Screen

Hi,
I had upgraded to iTunes 8.1 but had a number of problems so I went back to version 8.02. Everything is back to normal except the iTunes Store - when I call it up I just get an empty screen with the grey controls at the top and the grey window at the bottom. There's nothing being displayed whether I'm logged in or not. Anybody got an idea on how to get the iTunes Store to display the store contents? Thanks in advance.

I have the same problem. The iTunes store looks like it is going to come up and then the screen is white. I can't click on anything in the store. It's been like this for over a week.

In the iTunes Store, why can't I sort songs by popularity anymore?

I downloaded the most recent version of iTunes on my PC. I can't tell which version of iTunes it is (how do I find this?). In my previous version, I could go to the iTunes Store, look up an artist, and sort his/her songs by popularity. I can no longer do this in the latest version of iTunes. How do I sort by popularity now?

Hey Scot Walker,
Thanks for the question. If you are viewing all albums by an artist, you do have the option to sort by release date. This option is located in the top right corner of the page (it defaults to Bestsellers):
Note that you will need to click “See All >” from the Artists’ homepage.
Additional Information:
How to browse and buy content from the iTunes Store
http://support.apple.com/kb/HT1879
Thanks,
Matt M.

I keep getting this message when trying to sign into itunes... "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

I have tried everything I can find online.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
I also have tried flushing dns,making sure all services that are required are started (not 100% which it needs to be fair, I did have an issue earlier this month when i upgraded my ram from 2gb to 4gb and had to go into msconfig to untick the max memory setting so it used all 4 instead of the original 2gb... and that for some reason turned off a few services, bonjour service is 100% working, i checked that much, and the ipod service too) I also tried a system restore with no effect.
I also did the microsoft fixit for the hosts file too...
I have just purchased an ipad mini, brand new not second hand... and I want to be able to sync it, but without authorising the pc it wont let me. ANY help is appretiated. Thankyou.

This is from run diagnostics...
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard SG3-320UK
iTunes 11.1.2.32
QuickTime 6.3
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0021BA400B6F5880
Current user is not an administrator.
The current local date and time is 2013-11-04 17:27:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon 3000 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {29F59A15-D9E9-49E7-92D5-D80B98E8742A}
Description:    Anchorfree HSS Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 00:00:00 1970
Lease Expires:    Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:    {8B9D0C75-60FF-4AF7-9BEF-32BE5FFF1682}
Description:    802.11 USB Wireless LAN Card
IP Address:    192.168.1.102
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Mon Nov 04 10:12:31 2013
Lease Expires:    Tue Nov 05 10:12:31 2013
DNS Servers:    192.168.1.1
Adapter Name:    {EEC08A58-390F-46BC-B61E-E523E6364ECB}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 00:00:00 1970
Lease Expires:    Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-04 17:20:24.
**** Device Connectivity Tests ****
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Thomas's iPad, iPad mini (Wi-Fi) running firmware version 7.0.3
Serial Number:    F4KL3YDJF193
**** Device Sync Tests ****
Sync tests completed successfully.

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Hey there Ray Neilson,
It sounds like you are able to open iTunes but cannot access the store. I recommend the troubleshooting from the article named:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
If the issue persists, try the troubleshooting in this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
All the very best,
Sterling

Itunes store looks empty

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