ITunes Store Movie Rental Download Issues

Hey there. So I bought a rental movie from the iTunes store. It was downloading but I don't think it finished because my computer hibernated after a while. Since then I have been trying to resume the movie download but it won't resume or finish. It keeps saying (Error -50).
What can I do?

Chenks wrote:
Ian Cashman wrote:
will be wanting a refund because its too late to watch the movie now.
you have 30 days to start watching it.
He probably means that it's too late in the evening to start the video, at least that was our problem.
The movie was Hi-def, lineout, but they almost always are and we've never had it take so long--it would have been faster for me to drive out to the local video store and pick up a DVD.

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Normally when we rent a movie from the iTunes Store via Apple TV we're able to start watching it within a few minutes. We just rented one, however, and the downloading process is going super slow. It's been downloading for at least 10 minutes, it's just 22 percent done, and AppleTV is saying that we won't be able to start watching it for another 35 minutes.
Our Internet seems to be working fine and at normal speeds otherwise though.
Any idea why the Apple TV is taking so long to download this movie rental?

Chenks wrote:
Ian Cashman wrote:
will be wanting a refund because its too late to watch the movie now.
you have 30 days to start watching it.
He probably means that it's too late in the evening to start the video, at least that was our problem.
The movie was Hi-def, lineout, but they almost always are and we've never had it take so long--it would have been faster for me to drive out to the local video store and pick up a DVD.

Movie rental download issues

I downloaded a rental( movie) and do not find it. When i went to rent it again it said that I had already rented it. ANy help would be great.

Hey mabranch95,
Thanks for the question. Due to the time limits associated with movie rentals, you may want to use the Report a Problem link to contact iTunes Store Support:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
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I started a movie download on my iPhone and it didn't finish. When I click download in iTunes on my Computer it does nothing! I want to download to my computer. I didn't complete the download on my iPhone and it still shows it as available for download on my laptop computer's iTunes, but when I click on the "Download Now" button it looks like it contacts the iTunes Store, however it does NOTHING after I click the button.
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Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

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Hello ktsuchiya
If you can get your rental to download by going to Store > Check for Available Downloads, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
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Look here, then choose Connecting and Downloading.
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Hey Chris,
just wondering where you got this information from (how the iTunes movies are formatted/encoded)? is there an apple technical document that gives the specs for the iTunes movies? has Apple released this information? if so where (could you possibly include a link?), and if not, how do you know it? i'm encoding some of the DVDs that i own to put on my ipod using handbrake. Does this mean that if i set my handbrake average bitrate to 1500 kbps (and the format to MPEG-4) that i will be importing them at the same quality as the movies on iTunes? thanx very much!
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This Apple article might help ya out -> iTunes Store: "Error (-50)" when downloading purchased content
Try following along with the article and deleting the cached downloads, then try again.

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my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
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Hi, helpme177.
If you are experiencing issues with the iTunes Store failing to launch, there are a couple of things you can try. The first would be to reset all settings. Go toSettings > General > Reset > Reset all settings.
If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
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ITunes Store Movie Rental Download Issues

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