ITunes Store - Network Connection 'timed out'

I have a TouchSmart 505 model with Windows Vista. This last week have had problems accessing the itunes store through my library link. Cannot download music from the itunes web page. I keep getting an error that says 'network connection timed out'. Have run through settings with the service provider who assure me the connection is good. Anyone out there who can help? Thanks
Message Edited by Gladstone on 03-26-2009 08:54 PM

Sounds like a firewall is blocking itunes. Make sure you allow itunes access to outbound and inbound traffic.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

Similar Messages

Itunes store - network connection timed out / was refused!

Hi,
Can anyone help me? I am trying to connect to the itunes store but for some reason everytime i try i get a pop up message which either says -
'itunes could not connect to the itunes store. The network connection timed out' Make sure your network settings are correct and your network connection is active, then try again'.
This also happens when I disable my Norton. If Norton is not disabled then the same thing happens but i get the same message saying the connection was refused.
This is very strange because i am using the new version of itunes 7 and i have been able to download music with no problems until this weekend!
Does anyone have any suggestions? I have already removed and re-added itunes 7 into the list of trusted programs on Norton but this has not helped! I have turned the computer off and back on several times and this has not helped either. I have also tried to run the network diagnostics using itunes however when i try this an error occurs each time and itunes closes! I can connect to the internet.
I have run out of ideas and am getting more frustrated! HELP!
Thanks Jane x

Has anybody come up with an answer for this? I just re-installed mine on a new computer. Clicked on the itunes store and got that message that says no internet connection. This is extremely irritating!!!!!!!
Hi,
Can anyone help me? I am trying to connect to the
itunes store but for some reason everytime i try i
get a pop up message which either says -
'itunes could not connect to the itunes store. The
network connection timed out' Make sure your network
settings are correct and your network connection is
active, then try again'.
This also happens when I disable my Norton. If Norton
is not disabled then the same thing happens but i get
the same message saying the connection was refused.
This is very strange because i am using the new
version of itunes 7 and i have been able to download
music with no problems until this weekend!
Does anyone have any suggestions? I have already
removed and re-added itunes 7 into the list of
trusted programs on Norton but this has not helped! I
have turned the computer off and back on several
times and this has not helped either. I have also
tried to run the network diagnostics using itunes
however when i try this an error occurs each time and
itunes closes! I can connect to the internet.
I have run out of ideas and am getting more
frustrated! HELP!
Thanks Jane x

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

Itunes error: network connection timed out

Every time I try and log into my Itunes account I get an error message saying We could not complete your Itunes Store request. The network connection has timed out. How can I fix it?
Edit: My virus scanner is Avg and I use ad-aware 2007 for spyware. I can't find a feature with either one that would block i tunes. Also, it's an allowed application with windows firewall.
Message was edited by: touch84

Ive been having this problem for over 24 hours now. Bad bit is that I had restored my iphone just before this so ive been stuck without a mobile phone since then.
Symptoms:
Iphone appears in itunes but when the iphone tries to get onto the store to finish re-activation the connection hangs and then i get the error "we could not complete your itunes store request. the network connection timed out".
I can browse the itunes music store + podcast store and i can download podcasts.
Safari is working perfectly.
Anything anyone can suggest would be a big help. I presume it it apple's server's fault.

Cannot connect to Store - Network connection timed out - Help!!!

Please can someone give me a little help, I've recently updated my Itunes and now cannot connect to the store. I have checked Network connections etc.. and all is fine, my internet works as normal.
I've uninstalled all Anti-virus/spyware software and double checked the Windows Firewall.
When I run a diagnostic from the itunes help menu, I get the following:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-FE21S
iTunes 7.4.1.2
Current user is an administrator.
Network Adapter Information
Adapter Name: {1CB9EE56-7F9B-4B15-ACB3-28BE159EB621}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 08 16:02:19 2007
Lease Expires: Sun Sep 09 16:02:19 2007
DNS Servers: 192.168.1.1
Adapter Name: {FD313ACD-BDEE-489A-AB3E-DD931458D876}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 61.8.9.254
Lease Obtained: Sat Jul 22 23:23:22 2006
Lease Expires: Sun Jul 23 02:23:22 2006
DNS Servers:
Adapter Name: {302D7F6B-B995-4E44-99B1-1A5158EF7090}
Description: Bluetooth Personal Area Network from TOSHIBA - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Jul 23 02:23:22 2006
Lease Expires: Sun Jul 23 02:23:22 2006
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Any advice would be very much appreciated.
Thanks very much.

I have been experiencing this as well for about a month and just about five minutes ago I resolved it! I have done everything! You need to unistall iTunes and Quicktime. Don't think you will loose your music as it is on you PC. Trust me. _Follow the links_ on unistalling everything, download it again with the following link and all you music automatically uploads again. It was amazing!
How to uninstall QuickTime on a Windows PC
http://www.info.apple.com/kbnum/n60342
Removing iTunes For Windows
http://www.info.apple.com/kbnum/n93698
Note: Titles you purchased from the iTunes Store or imported from CDs are saved in your iTunes folder by default and are not deleted by uninstalling iTunes.
If you have difficulty removing iTunes, you may find this helpful:
Microsoft's Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?kbid=290301
After successfully uninstalling iTunes and QuickTime, install the latest version of iTunes for Windows, which comes with QuickTime:
http://www.apple.com/itunes/download
If you continue to experience difficulty with this issue, you will need to call Apple technical support (there may be a fee associated with the call). To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html

Can not update iphone firmware using iTunes "The network connection timed out"

Hello,
I can not update the iphone firmware using iTunes.
Messagte displayed
"There was a problem downloading the software fo the iPhone. The network connection timed out.
Also seen stopped error -3259
I have run network connectivity tests from iTunes and All Tests passed.
Can anyone help?
Thank you,
Joan

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards.

MusicStore: "network connection timed out" error message

I am very frustrated. Just got an ipod for xmas and i love it. downloaded a bunch of songs and movies.
now, for whatever reason, i get an error message when i try to go to the Music Store: "network connection timed out. make sure your network settings are correct and your network connection is active and try again.".
Other facts
-i don't have any third party firewall, except the XP one which is turned off
-i have full internet connection (both on my home wifi and when i plug in the lan cable)
-i have erased and reloaded the latest i-tunes 6.0 software
-i have shut down and rebooted my machine at least a thousand times
-i have done the change to the windows "hosts" file as was mentioned by another user.
Can anybody help???
thanks

You will need to restart from the beginning. Try temporarily turning off all your firewall and antivirus software until the download has completed and see if that stops the network timeout.

I am unable to connect to the Itune Store, it says the network connection timed out. The internet is working for everything else. Any idea?

I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.

I think I may be having the same problem. "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." All tests pass the diagnostics. iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message. I've been searching online for fixes and tried several suggestions, but nothing worked so far. (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...) I'm getting very frustrated & hoping someone on here can help.

Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

I am having trouble accessing the iTunes store via iTunes. It shows an error message "iTunes could not connect to the iTunes Store. The network connection timed out..." There is nothing wrong with my connection and I also can't update apps in the app st

I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

HT1768 itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.

I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.

Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.

When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out".

When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out". what am I doing wrong?

Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message

We could not complete your itunes store request. the network connection timed out

Can anyone help me with this message? We could not complete your itunes store request. The network connection has timed out.

im not sure how this works but i seem to be getting that same message matter fact my ipad 1 went into recovery mode and all i was doing was playing a game and it showed that i had to connect to itunes did that and it said it had to update and i did that and upon the update it showed network connections timed out. tech support said to turn off firewall and anti virus and try again did that and it did the same thing. and im not sure what else im supposed to do. i can get it fixed threw best buy but the thing is paying 30 bucks ***** and you know i souldn't have to pay if itunes would fix there problem it's not my rouder and it's not my internet cause i have went to other peoples homes and tryind and get the sam ething so it has to be apple or itunes not sure which but wish they would fix the problem

Is itunes store down? Keep getting an error message which says that the network connection timed out.

About 3 hours ago I downloaded some stuff off itunes. However in the last hour I cant seem to sign in or buy anything off itunes and I keep getting an error message that says that the network connection timed out and I should check the connection and try again. But this still doesnt work. Im in Australia. Anyone else finding the same thing?

Judging by other posts yes, and it looks like it's affecting a number of people/locations e.g.
https://discussions.apple.com/thread/3343897?tstart=0
https://discussions.apple.com/thread/3343810?tstart=0
https://discussions.apple.com/thread/3343829?tstart=0

ITunes Store - Network Connection 'timed out'

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