ITunes Store not connecting when iPhone is plugged in
My iTunes Store connection works fine when I launch it from the shortcut. However, when I plug in my iPhone and it launches iTunes, I cannot seem to access the iTunes Store. None of the images are showing up and when I try to click on a link, I get an unknown error (-1004).
Has anybody else seen this issue and know what the fix is? Thanks.
Hi gusbl,
Thanks for visiting Apple Support Communities.
The behavior you're describing can be caused by connection issues or other software conflicting with iTunes.
See this article for some good troubleshooting steps you can try:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy
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