ITunes Store Not Recognizing Purchases

I bought a song on my iPhone. When I tried to download it on my computer, iTunes isn't recognizing I already purchased it. Every other song I have ever bought has shown as purchased.

Hi Jeff,
I saw Chris' reply to you below as well. I could be wrong, but I believe what he is trying to clarify is that as long as it's not a card that says "Digital Album" on it. Those are cards that have content on them instead of balance.
Now if your card is a $25.00 card, then I'm pretty certain it is a regular iTunes gift card.
First thing to check. When you go to iTunes home page, on the upper-left hand corner, next to your account name (most likely your email), do you see a balance there (i.e. $25.00). If you do not, then logout of iTunes and re-log back in. You should see a balance other than $0, then when you purchase, it would use that balance first.
Try that and let me know if you still get the error.
HTH,
Thomas

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ITunes Store Not Recognizing Gift Card Credits

I recently redeemed a gift card and now $25.00 is showing as available on my iTunes Store page. However, when I attempt to buy any 99-cent song, I get following message:
“Your remaining credits are insufficient or inapplicable to this purchase. Your account will be debited for some or all of this purchase”
Apparently there is some disconnect between my account and my iTunes store page. Apple support has been non-responsive and unable to help me with this problem. Any ideas?
Thanks
Jeff Pickens
NJ

Hi Jeff,
I saw Chris' reply to you below as well. I could be wrong, but I believe what he is trying to clarify is that as long as it's not a card that says "Digital Album" on it. Those are cards that have content on them instead of balance.
Now if your card is a $25.00 card, then I'm pretty certain it is a regular iTunes gift card.
First thing to check. When you go to iTunes home page, on the upper-left hand corner, next to your account name (most likely your email), do you see a balance there (i.e. $25.00). If you do not, then logout of iTunes and re-log back in. You should see a balance other than $0, then when you purchase, it would use that balance first.
Try that and let me know if you still get the error.
HTH,
Thomas

ITunes Store not recognizing my password?

I cannot get itunes to accept my password for a purchase although I just changed it so i know it's correct .

I'm having the same issue. This started happening after I downloaded the latest version. I updated my password to comply with the new security changes but still doesn't work. Any ideas?

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message: Cannot complete i Tunes Store request. A required iTunes com

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. I amrunning iTunes 8.2.1 (6) and not able to upgrade iTunes on this computer. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:
Cannot complete iTunes Store request. A required iTunes component is not installed (-42404)
Please help.

Is this music purchased back in DRM days? I don't actually have any iTunes music so I can't test with my iTunes 7.5, but I know that without iTunes 10 you cannot even connect to the store anymore. I wouldn't think that would require an active connection to the store all the time, otherwise how could you play music on a computer in the middle of nowhere? Did you do something to trigger iTunes suddenly wanting to connect and check on machine authorization?

Repeat request 4 help - iTunes 6.0 not recognizing purchased

I'm re-posting this question, hoping for help... thanks!
iTunes 6.0 software not recognizing purchased songs
( msg # 1.: Posted Oct 15, 05 9:14 pm )
Good Evening,
I had written for help before, but couldn't get the 5.0.1 problem resolved. There was great advice (bnoir, et al), but lack of time and frustration played a factor.
So I hear Itunes 6.0 is out and I figure it's a fix to the problems people had with the previous version. Maybe it is, maybe it isn't.
I run iTunes on a Windows XP platform on an IBM computer (from the Dell people). I have a 3rd generation iPod, which has 20 gigs.
My iTunes shows that I have 5239 songs (some of which are short comedy bits) that I've never had a problem uploading to my iPod before the upgrades (5 and above). Here's what I've done to resolve this problem so far:
1) Uninstalled Quicktime
2) Turned off my spyware and virus programs
3) Downloaded the newest version of Quicktime (standalone application file)
4) Uninstalled iTunes 5.0.1 version
5) Restarted the computer
6) With spyware and virus off, installed quicktime, then iTunes 6.0 version
Everything seemed to be working well. I suddenly could play music on the newest version with my computer. It didn't freeze, I was thrilled.
HERE COMES THE PROBLEM:
Plugged in my iPod to do an update... haven't been able to do so since late August 2005. Got an error message that read
"Some of the songs in the iTunes music library were not copied to the iPod "Josette's iPod" because your iPod software is too old. Got to www.apple.com/ipod to get the latest iPod software update."
So now, instead of 5239 songs, my iPod only has 4858. It doesn't look like it downloaded any songs that I had purchased from the iTunes music store. That's 370 songs, none of which are showing. But theres a few more than that (do the math), but not many.
I did a screenshot of the error message, which I typed out above. I'd send you the shot, but I couldn't figure out how to attach it to this forum.
Any assistance would be appreciated. I'd love to hear these songs in my car! :-D
Thanks,
~ Josette ~
Relates to: Automatic Software Update
Dell Desktop Home Computer; Windows XP; 20 gig IPOD
RE: iTunes 6.0 software not recognizing purchased songs
( msg # 1.: Posted Oct 15, 05 9:14 pm )
Imaginette
Joined: Oct, 2005
Posts: 7 Oh yeah, one more tiny thing...
Don't know if it makes any difference, but the iTunes software won't let me get into change info in the MY ACCOUNTS area. Says I need to change the computer date to sync up automatically with the internet. I checked the setting, and it does, so that can't be the problem.
It also says to check the computer's ability to accept cookies. From the internet tools menu, I can see that I'm on Medium security level, and that's not changed since I had iTunes originally.
I emailed this question to APPLE earlier this evening, but the reply said it would take around 72 hours to answer.
Don't know if that's related or not... but it's worth adding to the pot.
Is it worth going back and uploading an OLD version of iTunes? Maybe the 4.? version? (Not that I'd know where to find that, but it's worth asking).
Bnoir, anyone?
THanks a bunch!

I returned the Mac Mini and got an iBook G4 instead.

HT201209 I redeemed a gift card of $15 in mu Itunes Store. I purchased one book in IBooks of $6.99 now the balance in my iTunes store is $ 7.10. How Do I use this balance to buy another book or music from my Itunes Store It is not using my balance?

I redeemed a gift card of $15 in my Itunes Store. I purchased one book in IBooks of $6.99 now the balance in my iTunes store is $ 7.10. How Do I use this balance to buy another book or music from my Itunes Store It is not using my balance? Whenver I try to make a purchase it is trying to charge my Visa Credit card. My Credit card is no more active. I want to remove my Visa credit card and use Itines gift card fro purchase in Itunes store.
TIA
Bikram Suri
<Email Edited by Host>

Sir,
I thought So too but then I went to Itunes Library and try and buy a single song from an album for $1.29. Now my Itunes Gift card balance is $ 7.10 as I mentioned earlier. it still did not let me buy and kept trying billing my Visa card.
Should I restart my PC and Itunes and retry. What do you suggest?
regards
Bikram Suri
[email protected]

Itunes is not recognizing my ipod. there is no sync under file. I need to download the music just purchased from itunes.

itunes is not recognizing my ipod. there is no sync under file. I need to download the music just purchased from itunes.
can anyone help?

Do you see your iPod under Devices on the left side of the iTunes window in the source list when it's connect to your Mac?
BTW... you sync iTunes media from the tabs in the iTunes menu, not from the File menu unless you are transferring iTunes purchases from the iPod to your Mac.
Might need to zoom to see this graphic. I have "Music" selected as an example.

HT4009 I can not access my purchase history, it keeps saying iTunes Store not available!

How can I access my purchase history I have tried endlessly and it keeps saying iTunes Store not available, what can I do?

Hi Davy571,
If you are having issues connecting to the iTunes Store to see your purchase history, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Itunes store not available message when trying to play purchased programs

When I try to play one of the tv series purchased on itunes I get a message 'itunes store not available, try again later'. All other purchased tv shows and movies play just fine. Can anyone help?

I'm having the same problem. One TV series refuses to stream on the Apple TV, stating the iTunes store is unavailable. All other purchased content streams fine on the Apple TV.
I can download the TV series in iTunes on the computer, then stream from the computer to the TV. That works, but not when streaming directly over the Internet without a computer.
I have engaged Apple Support, but so far they have been pretty useless in assisting me. I have sent them screenshots, hand-held videos of the problem, descriptions. This is insanely frustrating and very disappointing.

HT1438 purchased a new iPhone 5 to replace a 3 - iTunes is not recognizing the new phone - what do I need to do

Purchased a iPhone 5 to replace a 3, itunes is not recognizing the new phone. All of my email accounts and calendars have switched, what do I need to do to be able to access apps?

iOS: Device not recognized in iTunes for Mac OS X
iPhone:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
If the issue persists after following the troubleshooting assistant, continue with the steps below, testing to see if the issue is resolved after each section.
Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch. iTunes 10 and later requires Mac OS X v10.5.8 or later.
Update to the latest version of iTunes and Install software updates on your Mac.
Check USB connections. iOS devices require USB 2.0 to function properly. If you are not sure if your Mac has USB 2.0 ports, refer to the computer's specifications. Disconnect other USB devices, and connect your device directly to a USB port on your Mac.
Restart your Mac.

Itunes Is Not Showing Purchased Movies

I got a new computer and installed Itunes. Itunes is only recognizing purchased songs. It is not recognizing/downloading movies from the cloud that I received via a code in a movie box. The movies show up on all my other devices (apple TV, iphone, ipad, etc.). What can I do to get Itunes to download these movies?
I've tried deauthorizing the computer and then reauthorizing it. I've also tried syncing the movies from my iphone, but this doesn't work. Itunes does not show these movies on my phone when I connect it to Itunes even though they are there.
Thanks in advance

Hello ikovalchuk17,
Congratulations on your new computer! Also, thank you for the details of the issue you are experiencing with your purchased movies.
First, I recommend trying to download the movies from your list of past purchases as outlined in this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are not seeing your purchases there, I suggest reviewing the section titled "Having trouble with iTunes Digital Copy? " in the following article:
Redeeming an iTunes Digital Copy
http://support.apple.com/kb/ht1539
Thank you for using Apple Support Communities.
Best,
Sheila M.

ITunes is not recognizing or connecting to network

My iTunes is not recognizing or connecting to my network. Everytime I try to update my iPhone 4S to the its latest OS software or update my apps via iTunes Store, it prompts up an error message as:
'The iPhone software update server could not be contacted.
Make sure your network settings are correct and your network connection is active, or try again later.'
My net otherwise is working to the best of its abilities without any glitches whatsoever.
If I were to change any settings or anything else, please let me know.
Your help would be very much appreciated.
Thank you.

try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Try restarting your iPad : press and hold the Sleep/Wake button until a red slider appears, then drag the slider; then press and hold the Sleep/Wake button until the Apple logo appears. If the book download doesn't re-start, then you could try downloading the book to your computer and then syncing/copying it across to your iPad.
You could also go to Settings, General, Reset All Settings.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
on rare occasions, the hardware wifi can be broken...you then must take it to a repair shop
good luck

Itunes is not recognizing my password

I'm trying to purchase a song and suddeny iTunes is not recognizing my password. I log in to Manage my AppleID and that seems to recognize it just fine; for some reason iTunes is just not accepting it. I'm absolutely typing it in correctly, and it's the same password I've had for ages so it can't be wrong.
I do not think reseting the password is, or should be, my only option: I have too many passwords to keep track of as is.

Sorry is should have probably mentioned this problem is on my computor. I am using itunes 11 and win 8( never had a problem till now ) . My password seams to work fine on the appstore on my phone ( just checked )
When I try to use my password in itunes on my pc it wont let me log in, and get a unknown error message along with have you forgoten your password... which I havent.
Thanks for the sugestions

Itunes & Computer not recognizing Ipod

Since we purchased them in December, my wife and I both have both been using our iPod 2nd generation Nanos(2 GB)with our laptop. Suddenly today her iPod is is no longer being recognized by ITunes and the computer.
Her iPod doesnt show up in "My Computer" or the Device Manager. Since it doesnt show up in ITunes at all, I can't force a sync. My iPod is still recognized, so it is not a problem with the USB cable or the USB port.
How can I get ITunes and our computer to recognize her Ipod again-? Is there any other way besides resetting it-?
Thanks~~
Gateway Notebook Windows XP

Try looking into these articles:
iPod doesn’t show up in My Computer or in iTunes
iPod not recognized and Windows Device Mnager is empty
Also, it's possible that this is being caused by drive letter confusion. If the above articles don't seem to help, you might want to try assigning your iPod a different drive letter, following the steps here:
Windows confuses iPod with network drive or hard drive
Then, after you've done that, disconnect your iPod, and reconnect your wife's iPod to the computer, and see if it is recognized.
-Kylene

Why does itunes store not pop up and not tell me why?

Why does itunes store not pop up and then not tell me why? i"m wondering if it could have anything 2do with me just transefering music with my flash drive?

Does it show in the Purchased section for downloading ? Click on the Purchased under Quick Links on the right-hand side of the iTunes store homepage.
If not then have you tried logging out and back into the account ? If that doesn't work either then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/

ITunes Store Not Recognizing Purchases

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