ITunes Store purchase history incorrect

I purchased a TV season on iTunes some time ago. When I went to download it, I found something very wrong.
The season says "Purchased", the first two episodes have a button for "Downloaded" but the third episode's button says "Purchase $4.99" - ie, one part of the page thinks I've bought it but the other part of the same page doesn't. To verify, I looked at my purchase history from within the iTunes app, and that third episode is listed explicitly as covered by the season purchase in the corresponding order.
It looks to me like something is wrong on the iTunes Store backend here. I've asked iTunes support several times, but have gotten unhelpful stock answers.
Any suggestions on how to go about resolving this? Or reaching someone who can?

I got an answer from the online chat support.
It turns out there is a feature called "Hide Purchases" of which I was unaware which does exactly this - makes it act as if specific past purchases don't exist. Not sure how it got set, but this item was hidden. To unhide, look under iTunes Store / Account / iTunes in the Cloud.

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Unable to view iTunes Store purchase history

Hi All,
I'm unable to view my iTunes Store purchase history. When I try to do so from within iTunes itself I am taken to a seemingly blank store page, which seems to have no content according to VOiceOver, Apple's built-in screen reader. I've previously done this without a problem, so am rather annoyed.
Is there any alternate way of requesting a refund? Could I call and do so?
THanks!

You can use the 'report a problem' page to contact iTunes Support (generally unless there is a problem with an item e.g. app doesn't work as described, film doesn't play etc. then purchases are considered final) : http://reportaproblem.apple.com

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Does someone know whether the iTunes store purchase History is set to the local time or a central time - some of the times of my purchases seem to be different to the time I recalled purchasing them. Also if it is set to local time does the time automatically change if you are travelling? Thanks heaps

Maybe here:
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HT204088 Print iTunes App purchase history

For tax purposes I need to print my iTunes App history. This can be viewed only as a series of small windows - I could make a snapshot of each one. Is there a more user friendly print version available as a complete list of purchases?

The process of searching iTunes Store purchase history is REALLY awkward. It seems designed to discourage customer inquiry or use.
See below a brief list of steps (seriously) I just worked through in order to save my 2014 iTunes Store purchase history:
Log into iTunes Store account
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Press Command-Shift-4 and select a screen capture of the list showing a few recent purchases
Click Previous or Next button (To see earlier purchases click Next, click Previous button to see later purchases. Really.)
Press Command-Shift-4 and select a screen capture of the resulting list
Repeat (8 times) until desired lists have been captured as screen shots (or until you walk away in disgust)
Then open all .png screen capture image files in Preview
Export all image files to .pdf
Open newly exported .pdfs
Combine .pdfs into one file (see Preview Help for this)
Click and drag .pdfs into a coherent order (suggest chronological order, but coherence is optional)
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Itunes store password is incorrect

Hi all,
I tried to update my apps, clicked on "update all" and then entered my password. I get a warning message that my Itunes store password was incorrect. Tried several times. Powered off the phone, tried again. Went to itunes on my PC and opened the store, password works fine.
I am using a 3gs with ios 4
Any suggestions?
Thanks
Ron
Message was edited by: Ronald K

When you change your USER ID (which is generally your E-MAIL), Itunes for some reason gets confused... Any apps, music etc. purchased off the itunes store before you made the change still bring up the original USER ID to update, authorize etc. So if you try and enter the password without changing to the new user ID, even if the account is technically the same, you're going to get "incorrect password" or "can not connect to itunes" or possibly "account doesn't exist". I found this out the hard way when I upgraded from XP to Windoze 7.
Message was edited by: jacksTLOS

Why do I get a black screen in front row when watching some iTunes store purchases? esp Cars 2

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After a little bit of complaining, apple let us download the movie again in case the file was corrupted, but unfortunately the same problem with the new version.
The computer did have Perian installed at one point, but uninstalling and restarting made no difference.
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Yeah! Problem solved: It's a QT issue.
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Welcome to AD!
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ITunes Store Preview history not working on Windows 8

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(sorry for my grammar)

GUYS I FOUND THE FIX FOR THIS AND IT ACTUALLY WORKS YAY!!
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
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See:
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Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
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ITunes Store purchase history incorrect

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