ITunes Store ripped me off!

So I was downloading The Rock, and I had paid for it and everything. When it got to the end of it's download the iTunes program froze up and was not responding, so I had to close it with the Task Manager. When I open it back up, I notice that the movie is niether in my "Movies" folder or my "purchased" folder. I also notice that my money has been given back for the purchase. I look to see if I can try again, and I click on "But Movie" and then it tells me to go to the "Check for Purchases" option in the "Store" menu. I go there and it tells me all my downloads have been purchased, which would lead me to believe that since I did not have the movie on my computer, and it gave my money back, then I hadn't downloaded it. So i close that little text box, but then I notcie that it had taken my money away again and the movie was NOT downloading or in the purchased folder. That's real mean, Apple.
I need help
Dell Windows XP

this same thing happened to me, just a smidge different.
i click the redeem button, type in the gift card code, and hit 'Redeem'. Itunes tells me that it can't redeem the card because of an error. I try about 4 more times, and the same thing happens. So i restart iTunes.
i enter the code again, and NOW it's telling me that i ALREADY REDEEMED THE CARD. ***. there is NO money in the little money box, and the card is now inactive.
THEN i try calling for customer support and get some guy in India who i can not understand to save my life.
iTunes should be burned to the ground.

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Every time I click on iTunes Store it goes off

Every time I click on iTunes Store, it flashes for a moment then goes off. Help!

This doesn't help buddy, I can get around the Itunes restore...
It's mainly the iphone itself, if i use the maps etc it'll freeze and the screen literally goes fuzzy.

ITunes is Ripping me off

I have a billing problem in my itunes account and i tried to use another visa card. It was declined but apple store still charged me. I checked my card activity and says there that itunes charge 11 times and my apple account is still saying that i have a billing problem. Is there any way that i can redeem what apple charged me?

What were you 'charge 11 times' for ? Do you mean the temporary store holding charge that is made each time that you add or change the card details on you account, to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account ? If you do then that should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
What sort of visa card are you trying to use, debit or credit ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

Itunes store playback cuts off after 15 seconds

This just started recently with only the introduction of a new (6th Gen) iPod. Not sure if this has anything to do with the problem. Saw Windows issue with this, but not Mac.

It may be a corrupt / damaged download.
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

New iTunes Store Songs Cut Off Early

I just downloaded two new songs from the Store. Each cuts off and ends with about a minute left. Having paid for both songs, I expect them to play. Is this fixable?

I have the same problem. It's disappointing that there aren't more replies to this issue two years later. I just delete the song from iTunes and then delete the song file in the iTunes Library. Then I go back to the store and redownload it. It asks if you would like to "purchase" the song again. Say Yes. You can download the song for free(You won't have to pay again). Then you have to listen to that song to see if it's complete. Sometimes I have to do this several times before I finally get the full song WHY??? When there are several songs on one album that are incomplete this can be a very tedious process. I bought an album today and a few of the songs are cut off like this. So I'm off to try to get my money's worth...

APL*APPLE ITUNES STORE charged my bank

total 60.92 how can i get refund back! it supposed charge 0.99 cent each a games how come that charge too much!

Charges From APL*APPLE ITUNES STORE with Phone number 1-866-712-7753
I noted charges on my credit card from APL*APPLE ITUNES STORE. I contacted my bank and then this morning contacted ITunes at 1-800-676-2775 regarding these charges.
ITunes informed me that my card has been used to setup another account (not set up by myself) and then used to buy gift certificates. ITunes stated that they could not refund the charges but are going to cancel the gift certificates. They, informed me that I am going to have to go through my bank and file a dispute to get the charges reversed.
So, Your Telling me they used your company (ITunes) to rip someone off and then your going to save your own butt and cancel the gift certificates that the perp bought with a stolen card. But, force me to go through a mess to get my money back instead of reversing the charges.
That makes (ITunes) a thief as well. I don't do business with thiefs.

Lost album covers from amazon and not itunes store?

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If it's a relatively small number of songs, select the song or songs (with missing album artwork) in the iTunes music library listing. Right-click on the selected song(s) and select Get Album Artwork.
If you want iTunes to go through your entire music library, select Music under LIBRARY in the iTunes sidebar. From the menu bar, under the Advanced menu, select Get Album Artwork. Don't do it this way, if you have some albums where you added artwork that you selected yourself, because they may get replaced.
It does not matter if a song was purchased in the iTunes Store, ripped from CD, or purchased at Amazon (or elsewhere). If the song can be identified as a song in the iTunes Store database, it will get the artwork for it.
Some artwork may not be available. In that case you can add your selection. A good way to do it, if the songs came from Amazon, is to find the song or album at Amazon. On the web page for the song or album, click-hold-drag the image (of the album artwork) from the browser window to the iTunes window, and drop it where the album artwork normally appears. NOTE: You can do this for multiple songs at one time.

Keep getting itunes store error message at startup or launch.

The full dialogue message is "The itunes Store is disabled in the parental preferences, so itunes could not complete your itunes store request" and it occurs with every launch of iTunes at startup. iTunes Store is switched off in the parental preferences as I don't make iTunes requests or buy grossly inflated virtual product, only hard copy CD's or DVD's. This message started appearing with Mountain Lion.
Does anyone know how I can switch this error message off?
Time to remove the pernicious iTunes from my Mac?
Thanks.

Please see solution in http://kb.mozillazine.org/Problematic_extensions
for "McAfee Site Advisor".
(Windows): For best results you should uninstall '''McAfee Site Advisor''' from Control Panel > add/change programs (Programs and Features). Reboot the system. Then Reinstall from http://www.siteadvisor.com/ and reboot the system. When installing refuse other suggested (crapware) applications.
<br><small>Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.</small>

HT3529 cannot connect to iTunes Store

Can get online but can not download app from Itune Store.
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See here http://support.apple.com/kb/TS1368

Itunes store : unacceptable usability problems

This applies mostly to to the sections of the itunes store besides music (audio books, itunes university, podcasts, books etc)
You need to fix the problems with the Itunes store search features. Apple has more money than the United States I have been told. Spend some of it on fixing your current software, not putting out new ones.
Specific problems:
1. The "power search" is a joke.
2. There is no way to filter.
3. I have complained many times in the past that the search results are unreadable because the column widths are too small to show any of the tittles…. I see that you have made a very sad and unsuccessful attempt at fixing it by making it 3 columns wide only when you shrink it to a very specific width manually.
at 1250px wide : 5 col across - UNREADABLE
at 1190px wide : 4 col across - UNREADABLE
at 970px wide : 4 col across, but now crunched together even more!! - UNREADABLE
at 965 wide - jumps to 3 cols at max allowable width - this is the only acceptable view. It is really terrible that you should have to shrink your window manually bit by bit to find a spot where you can actually read the search results.
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4. The useless icons take up most of the search result space.
5. There are no sorting options for search results (most viewed, most recent, etc. There are only sorting options for specific subsections with set results such as "noteworthy section" And even then, it is the bare minimal options of featured, date, alphabetical.
6. There is no way to mark something as viewed / interested to make search results more effective.
7. For ItunesUniversity, There is no enforcement to have universities number the files so they show up in the right order on an ipod. (right now they show up in upload order by date which is not always the correct content order.)
8. There is no way to search for only audio or only video podcasts and itunesUniversity courses. or exclude video from the search results once you get them.
9. The quick view popup window takes as long to load as the page would.
10. It would be a lot more effective if the "filter by media" had checkboxes, allowing the user to include audio, podcast, and university, but to exclude music and movies.
11. It drives me nuts that all of the titles in the itunes store are cut off and have a ... at the end, leading you to believe that if you mouse-over it, it will show a tooltip with the full title. This is not the case. There is no reason you cannot implement that
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12. In Itunes 10.5 for Mac Osx 10.6.8 snow leopard (downloaded software - not the itunes store):
When you view all of your subscribed and downloaded ItunesUniversity files, the list is stuck in "sort by release date". you cant sort them alphabetically or any other column header!

These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen). If you want to leave feedback for Apple then you can do so here : http://www.apple.com/feedback/itunesapp.html

Updated my phone... but iTunes Store icon is now missing...

what the title said...
Help, anyone? thanks!

First, look on the other pages. The new "Voice Memos" app may have pushed it to some other page.
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Itunes gift rip-off

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I can neither fix this or get my money back. Seems like a rip off.

It's not a rip-off. It says quite clearly in the iTunes Store that gifts are valid only in the country of purchase. You cannot give an iTunes gift to another country. Your best option, and certainly the easiest, is to just redirect the gift to someone you know in the US:
http://support.apple.com/kb/HT1541
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Good luck.

Itunes says I don't have an internet connection but I can access the internet. I turned my firewall off. How do I get onto itunes store

I can't access my itunes store, it says I don't have an internet connection but I do. I tried updating to the newest version of itunes, turned off my firewall, checked to make sure itunes was allowed in my internet options. what else can i do?

Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT1420 I want to transfer music off an old iPod but it says it comes from an older version of itunes Store and won't let me transfer to the new store.

I want to tranfer music off my old iPod but it says I can't because the music is linked to a different version of iTunes store. What do I need to do?

Found a resolution. Got a FREE introductory offer from the net and used it to download my music to my computer and then could drag over to iTunes.

HT1725 I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!

I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your phone and re-download it via the Purchased tab in the iTunes store app on it, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
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ITunes Store ripped me off!

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