ITunes store saying I owe an outstanding ballance when I do not

So here is my problem, I purchased over 40 dollars worth of music today trough my iPad, which where I entered my billing info. Now when I try to purchase more music on the store on my PC, it says I owe an outstanding ballance.
This I do not owe, I even have proof on my banking statement that money was indeed taken from my account for the songs. I really don't know what apple is trying to pull here, this is not the first problem I have had with the iTunes store and to tell the truth it is getting tiresome.
And now it says: Credit card information cannot be processed at this time.
Anyway, has anyone elese had this problem? is it some sort of error on apples end? because really, I really enjoy apples products including and iPad I bought which I really didn't have money for.

Did you have enough money in your account to cover the entire amount of the purchase, including sales taxes if any? Check your Purchase History and confirm. If you did have enough, contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your situation to them.
Problems with credit card processing do crop up from time to time, some on Apple's end and some the fault of the credit card processing companies. With the huge load on Apple's servers from people downloading iOS4 yesterday, I'm not terribly surprised that problems have occurred.
Regards.

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