ITunes Store Seems To Freeze

When I tried to access the new ColdPlay album in the iTunes store, the bar was moving but after many minutes it still didn't find the album. I tried other artists and got the same frustrating result.
Can anyone help?
Thanks!
Ann

Ann,
I'm having the exact same problem. Nice to see that no one has tried to help! I know it's happening to more than just you and I but it would be nice to have someone help out! Let me know if you ever get a solution.
Jennifer

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Repost: Still having problems w/ Safari 4 freezing from iTunes Store links

Hey all,
A week ago I posted about having problems with links from the iTunes store. A helpful user suggested I use the Onyx application to reset all caches, etc. I did, and my problem was solved...
... or so I thought. Within a day, a new iTunes store link froze Safari. I used Onyx again, and again it seemed to solve the problem. Until today, when again, iTunes store links freeze Safari.
I can't figure out what might be causing it. I've eliminated all Safari extraneous extension/plug-ins, and the websites I haven't been visiting any "weird" websites.
I'll describe the problem again to see if a fresh perspective can help.
Ever since the Safari 4 beta (I now have the full Safari 4), any iTunes store link will freeze Safari. The link could be a webloc from my hard drive, a link from another web page, anything. A new window/tab will open with the grey box that says, "Loading." This is where it freezes. I do not have a spinning beach ball, and right-clicking on the dock icon does not say Safari is unresponsive. However, Safari will not respond to commands. Clicking on the dock icon does not bring Safari to the front, and if I have Safari in front anyway, menu options will not work. I can't close the window, click in anything on said window, switch to another window... nothing. My only solution is to force quit.
For the record, I'm running Safari 4 on a Power Mac G4 (Quicksilver, yes, I know, it's ancient) with OS X 10.4.11. I have all the security updates.
Any and all help is GREATLY appreciated!!
Best,
George Garner

Hey all,
A week ago I posted about having problems with links from the iTunes store. A helpful user suggested I use the Onyx application to reset all caches, etc. I did, and my problem was solved...
... or so I thought. Within a day, a new iTunes store link froze Safari. I used Onyx again, and again it seemed to solve the problem. Until today, when again, iTunes store links freeze Safari.
I can't figure out what might be causing it. I've eliminated all Safari extraneous extension/plug-ins, and the websites I haven't been visiting any "weird" websites.
I'll describe the problem again to see if a fresh perspective can help.
Ever since the Safari 4 beta (I now have the full Safari 4), any iTunes store link will freeze Safari. The link could be a webloc from my hard drive, a link from another web page, anything. A new window/tab will open with the grey box that says, "Loading." This is where it freezes. I do not have a spinning beach ball, and right-clicking on the dock icon does not say Safari is unresponsive. However, Safari will not respond to commands. Clicking on the dock icon does not bring Safari to the front, and if I have Safari in front anyway, menu options will not work. I can't close the window, click in anything on said window, switch to another window... nothing. My only solution is to force quit.
For the record, I'm running Safari 4 on a Power Mac G4 (Quicksilver, yes, I know, it's ancient) with OS X 10.4.11. I have all the security updates.
Any and all help is GREATLY appreciated!!
Best,
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IE wont start or freezes after iTunes fails to connect to iTunes Store on WinXP.

On my WinXP PC the same problem occurs regularly. When first started, the IE connects to the internet and works without any problems. Once iTunes is started it can not connect to the iTunes Store and IE freezes and breaks down. When iTunes is first started, it also doesn't connect to the Store. In this case the IE can not even be started. Varoius other programs also experience problems once iTunes is started, despite working well beforehand. To me it seems that iTunes is my troublemaker. I alredy deleted iTunes and IE an put up the latest versions, this seemed tonwork for some weeks, but now the problem is back. Hope to find a cure here....
Thanx

Your iTunes stores and sync problem solution here:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My windows xp pro os freezes up every time I attempt to access itunes store

Hello iworld people, anyone out their having problems trying to access the itunes store, my operating system is Windows XP Pro, I can load and sync music no problem from cd's but I cannot access the itunes store my computer freezes up every time and I have to power down and re-start. Can any one offer any suggestions.
Thanks for your time and consideration.

XP is an older OS. My work PC, just before I re-imaged it to 7, would randomly lock up on "cmd-E" to open a file explorer, forcing a shutdown. XP was better than 2000 and 95, but needs re-build more often than 7.

"Accessing iTunes Store" freezes?

When I start the current version of iTunes, it eventually tries to access the iTunes store and then freezes iTunes, requiring a Force Quit.
I removed the plist file and the system and iTunes started up normally. No problem.
The next morning, I started iTunes again and the same problem returned. It froze during Acessing iTunes Store.
Where should I start troubleshooting?
TIA
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Charly E

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No, the problem still exists. As far as I know, the Case Number is still open. I've just not had time to set aside a day to bring the iPad into an Apple Store yet. It's about a 3 hr round trip, plus there'd be time walking to the store (it's inside a mall), and then the time spent while the iPad is looked at and hopefully fixed. Ugh!

Accessing itunes store freezes entire computer

After installing 7.0.1 whenever I try to open itunes it attempts to go directly to the itunes store and immediately freezes my entire computer. Sometimes I can force quit out of itunes, but most of the time I have to shut down the whole system.
Strangly, the itunes store works fine when I open it in my administrative account. I had a number of problems pertaining to the gapless playback in version 7.0.0, so going back to that is not an option.
I have tried reinstalling a number of times, any other suggestions would be greatly appreciated,
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I'm trying to access the iTunes store through a restricted network at uni, thus I'am unable to launch many applications which require network connectivity, would the iTunes store come under this and if so is that the reason it freezes my computer? As I thought that perhaps iTunes is unable to connect fully due to the network restrictions (partial display) therefore gets stuck in a loop without any exit strategy (reason for no error message) and thus crashes.

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Hey all, below is a reply I wrote in another thread. I found a workaround to this issue that's working for me.. thought I'd also create this new thread... hopefully will work for you too until (hopefully) Itunes update/patch fixes the issue.
Hello, bump for me on this really annoying issue. Running Windows 7 SP1, fully updated drivers. Using latest Itunes, 10.7.0.21. Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
1. Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with CCleaner to clean up any registry issues (after uninstall/before reinstall of course). DIDN'T WORK.
2. Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059. DIDN'T WORK.
3. Corrupt User Profile (Kernalbase.dll) Issue: Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder. However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing. (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??) Ultimately, DIDN'T WORK.
*BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified". So Itunes is telling me it seems to be communicating fine with Itunes Store.
There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do.
HOWEVER, after some trial and error, I found a weird little workaround. It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store. Here's what I did:
1. After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes. This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store. So now, Itunes is open at least. Note: Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline. My workaround accomplishes the same thing while still being connected to the internet.
2. Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual.
3. Instead, click on "Purchased" which is directly under "Itunes Store". Click ok to the pop-up. Then, on the bottom right of the screen, click on "Download Previous Purchases". This will open the previous purchases page which is actually WITHIN the Itunes store. If you look at the left pane, Itunes Store will now actually be highlighted. You're now in the Itunes store.. just via the "sidedoor" if you will. You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc. Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing!
4. Now that you're "in", you can jump around freely during THIS session. IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
5. When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such. That way, you won't have to do the "quickly hit Music" the next time you use Itunes. It will automatically just go to the offline Music library and not try to access the Itunes Store. Then, just repeat step 3 and you'll be "in" again.
I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue. If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue.
OH! PS. I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0. I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue. I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457.

Did not get any responses - so did some digging and found the answer myself in other discussions.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

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Regards.

ITunes Store Seems To Freeze

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