ITunes Store stuck on loading screen...
The screen reads One Moment Please connecting to the iTunes store....loading...then does nothing. It freezes at that point and wont let me search anything to buy. Any advice. Thanks.
teh thing commander T says really works!!!! i've been going bonkers for days...
in itunes...go to
-edit
-preferences
-parental controls
-check the itunes store and itunesU is underneath(check that also)
-ok
then open the store..u should see itunesU open up
close that and go back into edit-pref-parent.cont.
and then uncheck itunes store (itunesU get auto unchecked
then-ok
and then open itunes store...mine came back..I gave it a minute, signed in, checked for downloads (cause i lost connection in the middle of downloading stuff) and my stuff all came back and started downloading again and I AM SO HAPPY!!!
(I know I just explained the same as a few others on here...but I like details as I am not good with computers and the more detail the better for people like me....hope this helps others)
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I have an iphone4 and tried this I don't know if this would work for you but I tried it for Me and it worked
For jailbroken iPhones:
If you have a jailbroken iPhone, go to Cydia and search and install Mobile Substrate
Then after it is installed go out of Cydia and swipe the top bar (the one that has battery, time and date)
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My itunes store will not load i keep getting a blank white screen
My itunes store will not load when i click on the store a blank white screen will come up and only that
I have a MacBook Pro and it could be a really simple solution. I had the same problem after updating my iTunes. I finally got through to a guy at Apple who took the time to help me. I use Firefox everyday, but apparently the iTunes Store runs off of Safari. All I had to do was download the most recent version of Safari. Literally, that was it. So easy. Link to the new Safari for Snow Leopard:
http://support.apple.com/kb/dl1569?viewlocale=en_US -
Click on the iTunes Store it only loads half way and gives a blank screen...
My internet connection is fine, and when I open up iTunes everything comes up right, my iPod works perfectly. But when I click on the iTunes Store it only loads halfway and gives me a blank screen. HELP!
There are at least 20 threads pertaining to this problem (some from last year, one I saw was from 2006). I suggest anyone who visits this thread redirect to https://discussions.apple.com/thread/3223139?start=0&tstart=0. It has the two most popular solutions and anyone with ongoing issues can discuss and/or form an unruly mob there.
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My iTunes store works on my windows 7 pc. However when I click on the iTunes store it only loads halfway and the screen just says iTunes store. How do I fix this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now. -
i downloaded ios5 an error message 3002 came up now my iphone stuck on loading screen and itunes doesnt recognize my iphone.
now my iphone has a blank screen for a couple seconds the loading screen appears then apple re appears.
A REPEATING CYCLE now i have No PHONE!!!! Help ME PLEASEEEEEEEEEEEEEETry it...
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
i´ve done it and worked 100%
Good lucky -
Since 5:30 this afternoon I have been trying to get my itunes store to work with absoluetly no success. I click on Itunes store the little loading bar at the top moves to about the middle then disappears and I'm stuck with this screen unmoving:
http://img.photobucket.com/albums/v220/theblackbutterfly/ItunesStoreFail.jpg
There doesn't seem to be anything wrong when I do a diagnostics check either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A928B1475C132721
Current user is an administrator.
The current local date and time is 2010-01-20 00:00:11.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 9500 GT
Intel(R) G33/G31 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 15888fc8a6b36adf7170f564cacd289e
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {6A1A323A-98EC-417C-9021-A4C89244F00B}
Description: D-Link AirPlus G DWL-G510 Wireless PCI Adapter(rev.C) - Packet Scheduler Miniport
IP Address: 192.168.0.182
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 19 22:16:31 2010
Lease Expires: Tue Jan 26 22:16:31 2010
DNS Servers: 61.9.133.193
61.9.133.193
192.168.0.1
Adapter Name: {B6469571-9AFE-4437-B117-AB9D41F9A61F}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 28 14:43:47 2009
Lease Expires: Sun Mar 01 14:43:47 2009
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-19 23:55:29.
I've tried unintalling and reintalling itunes amongst other things.
Any ideas on what I should do?I have this problem on my computer so i decided to install itunes on my other computer and i have the same problem on that computer too
Apple realy needs to fix this
The first time i ran the diognostics test it said it could not get a secure connectionso i ran it again and it said i could ???
I just ran it again and got this.. It says its fine???
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Optima WorkPro/MyPC 4A Series (909512)
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 378FC86DB6B5F438
Current user is an administrator.
The current local date and time is 2010-01-24 14:42:09.
iTunes is not running in safe mode.
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F3B27ACB-38E9-45BC-8268-8BED52F128A5}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.188.1.127
Subnet Mask: 255.255.255.255
Default Gateway: 10.188.1.127
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers: 139.130.4.4
139.130.4.4
203.50.2.71
Active Connection: Telstra.Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 14:27:33. -
Rented movie stopped half way through,"Accessing itunes store" with revolving loader symbol
FIrst nite with ATV2, it suddenly stopped working, didnt recognize my password, and ultimately i had to change my password. Then went to bed and tried again this morning. It worked.
Second nite with ATV2, we rented a movie. 2/3 of way through movie, the loading circle appeared. cannot access the movie, though it recognizes that we have 22 hrs left on the movie. cannot access other itunes content.
--turned ATV off and back on--didnt work
--checked network--no problems
--reset ATV2--still cannot see anything but loading circle.
Tried to see a tv show we'd watched earlier today. "accessing itunes store" with the loading circle appeared.
HELP?
I have spent more hours trying to make the device work than enjoying it.
Thinking that I want to return this product. it works like a PC device.
If you dont know how to fix it, can you tell me,
HOW do i return it?are you guys watching TV late at night. I've noticed that the shows stop working at around 11 to 11.30 pm pacific time. I suppose that iTunes updates their catalogue to include the latest shows that are new and cleared for sale after the night's TV schedule. I think it's poor iTunes judgement to do that. Most people watch TV at night. They should update their catalogue some time in the morning hours.
I usually just unplug my apple TV, restart and then wait for a while to make it work.
If you guys get stuck because you put the show on pause then the remedy is to turn the screen saver off. Switch it to never because then when you pause and iTunes server goes out you don't have to re-authorize the show to continue watching it. That's if you purchased and the show was sownloaded to your apple TV -
I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!
Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution? -
Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!
I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help. -
Itunes store will not load stops half way
Itune store will not load it stops half way I get downloads from itunes but the store will not load it all started after i upgraded to 10.5
happened to me too.
uninstalled, installed again- NOTHING
uninstalled tried to install 10.4- NOTHING apparently theres a .itl file that was created by a newer version of itunes (the 10.5)
uninstalled anything apple on my computer, deleted the .itl file, installed 10.4- itunes store was back. And I could even sync my iphone.
Updated to itunes 10.5 via the check for updates tab (under 'help' on itunes)- NOTHING
so yeah, am back to being stuck. can itunes release an update to this already, sigh!
Reason I cant stick to 10.4 is thta iOS5 doesnt sync on 10.4, sigh sigh! -
Itunes store will not load to create a new account
There are four members of my family. Each family member has their own Windows user account, three with an itunes account. I have been trying to create an account for my youngest son for three hours. The itunes store will not load and gives a "not connected" message. The internet is working fine, and all three of the rest of us can access itunes and the store. I have turned off all parental controls that could have been messing istore up. How do I fix this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Itunes Store will not load again.
Here we go again. Upgraded to iTunes 10.5, now iTunes Store will not load again in iTUnes. Tried the prior answer in Aug. 17, but does not work this time. Uninstalled iTunes and Apple App. Servce and Quicktime. Reinstalled iTunes from new download. Still not working. Using on XP sp3 machine. iTunes diagnostic says nothing wrong. It connects, but nothing shows in iTunes, just a blank screen. HELP....
That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.) -
TS1424 downloaded itunes and itunes store will not load
I've installed Itunes from the Apple website, I need to access my account to deauthorise all previous computers however the Itunes store will not load up,any ideas?
What I don't get about this community is how come we have to rely on other users to guess how to fix major problem....SHOULDN'T BE Apple's duty to surf these users issues and give the RIGHT ANSWER ASAP!!!!!
Anyway I got the same problem...app store stuck!
Anybody? Any Apple technician around no?
Thanks
Carlo
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