ITunes store support nightmare
For the past three days I have made a simple request to get an Episode that I recently purchased but was queued in available downloads. When I checked for available downloads, an error message The iTunes is temporarily down, please check back later.
All I asked was for support to delete all my available downloads, but leave the particular issue so that I download it. As a final act of desperation, I said to show that I never purchased the show so that I can re-download as I will gladly pay for it again.
This has gone on for the past three days with 3 or 4 emails from support and still no satisfaction.
My experience is that it is easier to buy it again rather that go through the hassle with support.
I finally got my TV Show. Thanks iTunes support.
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Contact iTunes Store Support error when creating new apple ID
This is for a business. We currently have a combination of over 150 ipads and iphones and will be adding another 20+ per month.
I am currently setting a quantity of ipads up for employees and preconfiguring them with their own itunes account. In this batch, I was able to set up the first 7 with no problems. On number 8 I keep hitting a roadblock with the message "Contact iTunes Store Support to complete this transaction". when I try to Create the Apple ID. I have had this problem before when I hit a limit (although I don't know what that number of ID's was).
These accounts do not have a credit card associated with them. To create them I am going through the route of being in iTunes with no user logged in. I go to the App Store and search for iBooks. Then try to purchase it which pops up the login/create account screen. I go through the screens adding the email address, password, security questions on the first data page. Then add none for payment options and add the address. When I click Create Apple ID I get that error message in the upper right corner.
On all of these accounts I am creating them with the same security questions, address and phone number. These devices are all based out of the same office so the address and phone numbers will be the same. I keep the security questions the same as it would be a nightmare tracking all of the different variations for hundreds of accounts. The only thing different between them is the username/email and the password.
It would be really nice if Apple gave a way to create apple ID's for business purposes in bulk instead of creating them one at a time. I will be setting up 20 new ipads per month for at least the next year.Looks like I may have found a work around solution to this problem. It appears that there is a flag or something on the computer that is not allowing me to create more ID's on that computer. As of this morning I was still unable to create any more ID's from that system.
I tried creating the same ID on another computer and was able to with no problems.
This does lead to a problem as I am setting up 20+ new ID's a month and typically work from one computer to do so.
I really wish that Apple provided a way for companies to create new Apple ID's in groups using a batch process instead of creating them one at a time. Or at least allowed you to create a new Apple ID with no credit card associated during the configuration process of the ipads. -
i tried to buy an in app purchase but it told me my purchase couldn't be completed then told me to contact itunes store support?
This is why apple *****. Yesterday- everything is fine, today- contact support. Like I have time for this? My apple accounts have been a password/account/username/customer service nightmare. Is there no way that I can log in and manage my account myself? (by the way the manage account page is useless all my info is correct) Maybe find and fix the problem without waiting for apple to get back to me- possibly charging me for the privilege?
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Clash of clans
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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HT3702 To complete this process, please contact iTunes Store Support
To complete this process, please contact iTunes Store Support
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I am playing a game I really enjoy but when I try to make a purchase in the game I get a message that reads "Contact itunes store support to complete this transaction." I have tried going to my itunes store to fix this but no luck. Note: I did make one purchase but now get this message everytime I try.
Do exactly what it told you to do.
Contact itunes support -
Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malziYou will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I recently started my apple I'd account and used my wife's bank card for payment info. I then loaded $75 from iTunes gift cards on the account. I was able to make in app purchases, now its telling me to contact iTunes Store support to complete now? Help
Do what it told you to do.
Contact itunes support
http://www.apple.com/support/itunes/contact/ -
Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
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II'M trying to make an in app purchase and this error keeps coming up on my phone. I can still make purchases on my iPad though....
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.
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My in-app purchrases could not be completed. They said that I must contact the itunes store support. Please help me!
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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TS1368 Contact itunes store support
Contact itunes store support
If you are getting a message to contact iTunes support then you can do so via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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@My account when billing in new card,they told me to contact ITunes store support to complete my transaction...where should I go?
Click here and request assistance.
(79195) -
Why does it say to go to itune store support when I try n purchase sum gems?
When I try n purchase gems it says to contact itune store support to complete the transaction
Do exactly what it told you to do. Contact itunes support
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When I want to create apple account for my new iphone5 with different apple id than this in billing and card details page I am stuck and get the message contact itune store support to complete this transaction. Need to know what to do as I can't creat apple id
The first step would probably be to contact iTunes support as you're being told to do.
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